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“Restful and Great Location” 5 of 5 stars
Review of The Terrace Motel

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The Terrace Motel
4.0 of 5 Hotel   |   15 Cowan Street, Box 44, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand   |  
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Ranked #6 of 13 Hotels in Franz Josef
Colorado Springs, Colorado
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Restful and Great Location”
5 of 5 stars Reviewed December 28, 2013

Glad we found this place as we arrived around 8:30pm to discover Logan still hard at work. He's most helpful and gave us a great deal on one of their large multi-rooms with kitchenette and living room. Logan goes above-and-beyond to accommodate your stay and he called one of the helicopter tour companies to reserve a slot for glacier flight in case the weather cleared up (which it never did). Very clean, very roomy, has it all, very relaxing. Just what we needed.

We could not have afforded to stay here with their normal prices, so receiving the deal made it much more palatable to the weak US Dollar.

Right next door to the quaint and excellent Alice May restaurant where we ate. A small town, so really any restaurant is within walking distance, but since it was nonstop raining, this was an even bigger draw to have next door!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, January 7, 2014
Hi

I am glad you enjoyed your stay and it is a shame it rained and you missed out on your flight. We are happy to advise any guest and help with our local knowledge of the Glacier region, arranging any activities guests want is all part of the service. We believe our prices are very competitive but when you arrived we only had a larger family room available so we gave it to you for the price of a normal studio. If you call us to book directly with a bit of notice we will normally have studio rooms, which are cheaper than family rooms, available.

I hope you enjoy the rest of your holiday and managed to get a scenic flight, if not we would love to see you back in Franz Josef one day.

Regards

Logan
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109 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 8, 2013 via mobile

The room was very clean and the owner was helpful and knowledgeable, gave great recommendations for hikes and where to eat.

The WiFi is free for a limited amount only, and WiFi doesn't always work.

We wish we had a microwave in the room, but didn't. It would have saved us another meal in the only supermarket, which is limited and expensive.

The towel heating rack in the bathroom was a great bonus!

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, January 7, 2014
Hi

I hope you enjoyed the rest of your holiday and thanks for your comments. We have recently spent $4,500 on a new wifi system which should make connecting easier but I have requested the support person to come back and check everything is working as it should be - being in a fairly isolated location this however has taken a couple of weeks over Christmas. We are happy to give free wifi access which is not time limited and allows sufficient data for down loading emails and facebook etc (although due to the remoteness of our location and not wishing to slow down other guests the free data is not sufficient for watching long videos). Of our 11 rooms 8 have microwaves and hot plates for cooking, hopefully if you are able to come back and stay with us again you can reserve one of those rooms when booking.

Thanks again for your comments, I will ensure the wifi support person is aware of the room you were in.

Regards

Logan
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Manama, Bahrain
Top Contributor
96 reviews 96 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 1, 2013

The rooms are not luxurious, but they are clean and comfortable. I found the sheets and comforter very comfortable. They will arrange helo adventures and hikes and have plenty of good advice. Lots of good restaurants and things to do in the area. No hassle.

Stayed December 2013
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Toronto, Canada
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 27, 2013

We stayed at The Terrace Motel on October 30th because of it's central location to shops and restaurants and we were not disappointed. Check in was efficient and friendly. Parking in front of our room had an overhang which was nice since there was a light drizzle. We drove up to see the glaciers at The Franz Joseph and the hike was pleasant after our day of driving. We had dinner at Alice May's Bistro next door - very nice! We picked up a few groceries at the Four Square store in town so we were set for the next day's drive to Wanaka.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
5 of 5 stars Reviewed November 13, 2013

We had a really good one night stay. Our second in this great motel. It was nice & quiet & so handy to the town centre. Also the welcome & courtesy of the staff was spot on. Comfortable beds & well equipped for a 1 nighter or longer & it was easy to find.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat, Australia
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 30, 2013

We've recently spent three very enjoyable days at Franz Josef glacier. We stayed at the Terrace Motel on recommendation of other TripAdvisor reviews.
We were certainly not disappointed. Ideally situated motel provides easy access to all aspects of the town.
Our hosts could not have made our stay more enjoyable. They were extremely friendly, helpful and able to assist with all our requirements.
Our room was well presented, very clean and provided us with all we needed.
Importantly, the motel was in a very quiet location, guaranteeing us a very peaceful night's sleep.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petra - Wadi Musa, Jordan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2013

From our first conversation on arrival with the receptionist until our departure, this accommodation has all you will need. Great location, central location, good information, ease of bookings, big rooms, comfortable beds etc etc.
Definately put this place on you list as a secure , value for money place to stay at Franz Joseph.
David

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, Manager at The Terrace Motel, responded to this review, October 16, 2013
Thank you very much for your review David, it was great to meet you and a pleasure having the four of you stay with us! We are so happy that the Terrace ticked all the boxes for you. We were more than happy to help with your helicopter flight bookings and pleased that the weather held out for you! We hope you enjoyed the rest of your travels! kind regards, Natasha.
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Additional Information about The Terrace Motel

Address: 15 Cowan Street, Box 44, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Phone Number:
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 13 Hotels in Franz Josef
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Terrace Motel 4*
Number of rooms: 11
Official Description (provided by the hotel):
The Terrace is the closest Motel to the centre of Franz Josef Village, yet on a quiet side street. The 4 star Terrace Motel offers views of snow capped mountains and the Croz Glacier from its grounds. Unlimited Free Wi-Fi and free on-site parking are included. The Terrace offer Hotel style rooms along with rooms with cooking facilities, next to reception is a quiet restaurant operated by two of Franz Josef most experienced restauranteurs. The Terrace is the closest Motel to Franz Josef's free Glow Worm Caves and Franz Josef Kiwi Bird Centre where guests can experience New Zealand's national bird up close. The Terrace offers spacious ground floor accommodation with electric blankets and electric heating, flat-screen Televisions, tea/coffee making facilities and all en suite bathrooms, some feature a Spa Bath. Guests have a choice of studio's or spacious 1 and 2 bedroom apartments. Most rooms features stove tops and microwaves along with a dining area (please note Hotel style rooms offer tea / coffee and breakfast making facilities only). All rooms are serviced daily. Guests have access to shared laundry and barbecue facilities with outside tables and chairs. The tour desk can organise a range of activities including discounted helicopter flights, hikes, kayaking, horse treks and glacier walks. ... more   less 
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