On arrival at 3 pm there was a person in a sleeping back on the sofa and there didn't appear to be any of the 2 live in staff to do a brief or show around and there was no information booklet (the lodge reception gave a brief before we drove the few kilometres to the cottage, not covering everything). Later we discovered this was one of the staff and that evening both of the staff were in sleeping bags on the 2 available sofas watching TV. The main fridge in the kitchen area is for staff only while the potential 9 guests use the fridge around the corner indicated to us who is the priority in the cottage. The two double rooms have a shared bathroom which has a view of the mountains as does the on-suite room. The staff have a room upstairs but as they work short hours appeared to dominate the communal area by the kitchen making it unwelcoming to paying guests. During our stay we noticed that one couple did not even use the communal area, we could assume they did not feel welcome like we did.
There is no Wi-Fi or internet at the cottage and when we asked if we could use the laundry facilities we were told it was private. We had to drive back to the lodge in town to use the WiFi and the laundry facilities.
The lodge offers IAC web facilities and as we had a pin card we asked reception to top up our card with cash. She made up some nonsense about not liking IAC and not wanting them anymore and not having the functionality to top up pin cards. When we went to access the IAC website we discovered that the lodge was shown as having this functionality so was not impressed to have to incur credit card fees to use the service.
Both dishwashers did not work and the top cooker door was held in by a pin board pin. So the kitchen needed a bit of work but is otherwise functional.
If the staff didn't treat this so much as their home with the inconvenience of guests it would be a nice place to stay. The current staff are travellers and have obviously not worked in the service industry before. The owners should really make a lounge area for the staff elsewhere or they need to be briefed in effect like chalet hosts as they represent the owners and impact on paying guests stay.
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