I booked a budget unit online and received a confirmation. When I arrived, the manager discovered that they’d made an error and double-booked the room. He had one unit available which he offered to me at a substantially higher cost than the original booking. When I suggested that the booking was a contract that he should honour, his terse reply was “it doesn’t work that way.” Well excuse me! How does an online booking work? I’m pleased to say that all of the other moteliers who I told the story to were appalled that he’d taken such a stance. One even said that she would no longer recommend Mataki Motel to her guests. The moral of this story - if you want your booking guaranteed, choose somewhere else.
- Official Description (provided by the hotel):
- Mataki Motel offers clean and comfortable accommodation at an affordable price. 16 self-contained units: • 12 units sleep 1-3 • 4 family units sleep 1-6 • All non-smoking units • Serviced daily ... more less
- Reservation Options:
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