Surprised we were not able to check in at 3pm. We were given a drinks voucher and asked to wait in the lounge for around 30 minutes. When we arrived at our room it was still being vacuumed. The attention to detail re cleanliness was quite poor - dead insect plus dust near skirting, tiles in bathroom were dirty and hairs on toilet & sink. Our biggest problem though was no bath. The booking form stated "full bathroom" which we understood to include a bath. When we found our room only had a shower we Informed the rooms manager who said this was just our interpretation and rooms could provide either a bath or shower. We were looking forward to a bath after a 6 hour walk. He then said that no-one else had ever complained about this before. Instead of just apologising graciously and explaining there wasnt a room free with a bath he started to argue the point and was in fact quite rude which I would not have expected in the hospitality industry. He said that he would see what he could do but never bothered coming back to us. On a positive note the high tea and the breakfast was excellent, food and the service.
- Official Description (provided by the hotel):
- Everything we do at the Chateau Tongariro Hotel we believe in providing you with a timeless elegance. We believe that preserving tradition and history is most important and as the hotel is located within a dual World Heritage National Park, conservation and culture are also at the forefront of your experience. Tongariro National Park provides a stunning natural playground bursting with diverse landscapes for visitors to the Chateau Tongariro to discover. Chateau Tongariro provides accommodation, restaurants, bars and conference facilities and is an all-seasons, utterly timeless experience not to be missed. ... more less
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- Also Known As:
- Bayview Chateau Tongariro Hotel Tongariro National Park
- Bayview Chateau Tongariro National Park