Well, let me first say that we stayed at this resort because we won a free trip to it in a contest. So, we're really did not expect too much.
The resort itself is quite far from the main resort area and the beach. It takes about 35 minutes by shuttle bus to get downtown. Other spots are closer, such as the Premier Outlets (about 20 minutes).
Now, the good. It's a beautiful resort with nice attractive gardens, and quite elegant hotel interior. From this perspective, it was quite nice. The service from the staff was friendly and courteous for the most part. The restaurants were fairly decent, although somewhat overpriced (to be expected). The rooms looked great, and seemed to be well maintained (more on this later).
The bad. The restaurants were relatively decent, but there wasn't really enough selection. If you have kids, there isn't really anything for them to do except play in the pool. A really bad thing was that our room had another tenant while we were staying there, ants. There were not many, but they were certainly present. When reported to the front desk, in case they would like to do something about it in the future, the response received was "Well, this is an island, you know." Not exactly the response I expected having travelled to many islands in the past and never had ants in any of my hotel rooms. Nor, given the fact that I also live on an island and do not have ants!
The ugly. We checked out of our room very early in the morning (4am) to catch our flight home. On the bus to the airport, we realized we forgot some of our personal items in a drawer in our hotel room. At the airport, we immediately notified our tour representative who called the hotel immediately. They said they would go to the room and retrieve our belongings and forward them to our travel representative who would then send them to us. However, when we returned home, we received a call from our travel agent saying that the resort could not locate our items. They claimed to have checked the room and that the items were not present. To make a long story shorter, they basically said that there policy is for items left in rooms to be deposited in their lost and found. So, they just said that they did not know where they were. There weren't in the room and they weren't in the lost and found. Talking to them, I felt as if they were implying that I was wrong about leaving them behind or that I had misplaced them. Given that we have checked all our luggage and that we never took any of the missing items out of the room, we are left with 4 possibilities: 1. Someone broke into our room and stole these items from the drawer (somewhat unlikely as these items included such useful items to others as my cell phone charger, digital camera AC adapter, my daughter's toys, souvenirs, etc.). 2. Someone with access to our room removed the items for some unknown reason. 3. The cleaning staff threw them out when they cleaned the room. 4. The cleaning staff removed them from the room and cannot find them.
Overall, I would say the resort itself is nice, but I think that from a service perspective, it is somewhat lacking. The trouble with our missing items pretty much soured the entire experience for us. We would never choose to go back, even if it was free.
But, if what is important to you on your vacation is sports like tennis and golf, this is a great place--they do have great sports facilities. If you like the beach and to shop, it is too remote.
Just watch out for ants, and keep an eye on your stuff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.