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“Good location, below average service” 3 of 5 stars
Review of Hostal Sole Mare

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Hostal Sole Mare
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Frente a Casa del Sol | La Punta de Montanita, Montanita, Ecuador   |  
Hotel amenities
Lisbon, Portugal
Top Contributor
100 reviews 100 reviews
60 hotel reviews
Reviews in 60 cities Reviews in 60 cities
110 helpful votes 110 helpful votes
“Good location, below average service”
3 of 5 stars Reviewed May 14, 2012

The location is great and the owners know that the view from their property is awesome and that's probably why they don't care much about making it a better place. But it needs a lot of improvement!

When we arrived the room was impecably clean and smelling fresh. We stayed 4 nights and only got the room cleaned once, and that's because we had to ask! You can't even put toilet paper down the toilet so you dont want to be there in the bathroom with your used toilet paper sitting in the basket next to you for several days! The place was empty when we were there, staff sitting around all day and still, no one could clean our room?! That just shows how little they care... I even had to buy my own toilet paper one of the days in the evening, as there was no one around and a person gets tired of having to ask for things that should be there by default!

Breakfast was OK-ish, very boring. Everyday the same and no fruit. First place in Ecuador, after 2 months around here, that does not include fruits with breakfast. One of the days the girl even told us "milk is over" so there was no milk for our coffee. There is a small grocery right NEXT DOOR to the hostel but they couldn't care less... Not to mention the bread with small blue moldy parts we got on the first day! Not acceptable.

The room is OK, view from the balcony is great, but do not expect to be treated nicely around here...

Room Tip: Rooms closer to the balcony with sea views will be noisier as they are closer to the next door bar t...
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  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hostalSoleMare, Director de Relaciones con Clientes at Hostal Sole Mare, responded to this review, June 10, 2012
Dear Zararock,

Thank you for your review and for letting us know that you were not as satisfied with your stay.
The points you make regarding the cleanliness of your room and the breakfast service are valid and are in contrast with the level of service you may expect from us. Thank you for bringing this to our attention, we will share your remarks in our management team and will take steps to make improvements.
We do hope you will give us a new chance during your next visit to Montañita so we can prove this was an incident, and I would appreciate hearing your remarks in person!

Kindest regards,

Giovanna Ambrosini
Customer Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
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    17
    7
    4
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Berlin, Germany
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2011

The HOSTAL SOLE MARE has a great view located right in front of the beach Montanita and hosted by incredibly nice family. Great location for people who enjoys surfing, lying down at the beach and relaxing. I think I made the best choice to stay at hostal sole mare among the all other hostals in Montanita. It was the best of my time that I spent in Ecuador for two weeks. The time I had in montanita hostal sole mare made it unforgottable. I would love to go back there anc can't already wait for next year.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostal Sole Mare

Address: Frente a Casa del Sol | La Punta de Montanita, Montanita, Ecuador
Location: Ecuador > Santa Elena Province > Montanita
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #17 of 52 Specialty Lodging in Montanita
Number of rooms: 24

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