I travel extensively every month for work. This was one of the worst hotels i've stayed in this year.
The location is terrible, they say you can 'walk' to the beach (where all the shops/restaurants are), but being a single female, once there, they advised against it. I was stuck in the hotel every evening.
The room service menu has about 6 meals to choose from. Breakfast is Exactly the same every day, depressing after 18 days.
The hotel 2 first floors are for smokers and 2 upper floors are non-smoking (but smoke rises!!) so my bathroom smelt of cigarettes, along with the lift and if you open the windows the smoke comes straight in, so no fresh air.
There is a power failure almost every night, so the wall mounted a/c dies, and you wake up in a sweat trying to find the remote to turn it back on.
The 'gym' is as big as one of the guest rooms, there is no celing, so the noise from the TV/ Music travels down the corridor and straight into your room. The pool is smaller than my backyard pool and filthy.
On the plus side, the internet was reliable, free and fast. They offer free transport (if you book it in advance) around Macae (only until 7.30pm). Half the staff spoke excellent english and were great with directions and any assistance.
I would never stay here again, unfortunately it's a busy town and most hotels were fully booked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Let me start by thanking you for completing Guest comment regarding your stay at our property.
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Unfortunally here, as any other city, we must warning our guests to be carefully when walk to or at the beach. We always ask to our guest to inform us if need any assistant during your stay.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
If I can provide any assistance, don't hesitate to contact me directly at (22) 2105 - 8888.
Vinicius De Biase
BEST WESTERN Dubai Macae
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.