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“A Truly Great Experience” 5 of 5 stars
Review of Wailea Beach Marriott Resort & Spa

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Wailea Beach Marriott Resort & Spa
4.0 of 5 Resort   |   3700 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Ranked #7 of 7 hotels in Wailea
Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A Truly Great Experience”
5 of 5 stars Reviewed January 28, 2014

My wife and I stayed here from 12th to 26th January and we unreservedly recommend the hotel to anyone who is planning a vacation in Wailea.

First impressions were good - the entrance to the resort is tree-lined and the check-in area is a very nice open air desk which creates a very relaxed impression. The hotel's location on the beach is superb and we booked an ocean view room which undoubtedly enhanced our experience as we were able to see the fabulous sunsets each evening. The two main resort pools are outstanding and the serenity pool is an experience not to be missed.

The resort includes a number of boutiques and a general store that sells a selection of grocery items, clothing and local crafts which is quite reasonably priced for a resort store. There are also two restaurants which are well worth a visit.

The concierge very helpfully recommended and booked several activities for us including Luau, snorkelling and whale watching (don't miss it if you are in Maui between December and March). We spent a few days on Wailea beach which is a 3-5 minute walk from the hotel along a lovely coastal path (and not the 20 minute walk that was mentioned by a contributor recently). If you are going to the beach, phone the concierge to reserve sunbeds and an umbrella for around $20 for the day.

We also used the gym and spa - both are top class.

Although this was a vacation, I would consider myself to be quite demanding when it comes to hotel quality - a legacy of spending 40-50 nights per year away from home each year on business. I stayed at the Four Seasons resort in Wailea two years ago and while I enjoyed it, overall I would prefer the Marriott for a number of reasons. The Four Seasons probably has a slight advantage in terms of room quality (although the room in the Marriott was spacious and clean) but the Marriott has better room views, better pool areas, friendlier staff and a better location in terms of facilities outside the resort.

In particular, the "Shops At Wailea" mall is a few minutes away on foot and provides a very pleasant shopping experience with wide variety of stores and several restaurants. We dined in most of the restaurants during our stay and enjoyed the convenience of short stroll back to the hotel rather than the shuttle bus or taxi required for some of the other resorts further along the coast.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (459)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2014

Just spent 10 days at the Wailea Marriott enjoying majestic sunsets, lush Hawaiian grounds, and of course, the fabulous whales!!! The sprawling layout of this hotel is ideal to enjoy all that the great outdoors has to offer in Hawaii.
My third visit to this hotel in the last several years. What brings me back are the wonderful Marriott folks who truly embody that elusive "ALOHA" spirit us folks from the mainland crave. Alot like going "home" to see "family". Visits to Marriott timeshare properties in Ko Olina and Ka'aanapali last year were nice, but couldn't wait to get back to Wailea Marriott this year where people truly make the difference.
Marriott associates here are VESTED in your vacation experience and make a sincere attempt to accommodate your every need. From Lisa in Room Service to Terry and Anita at the Infinity pool, no attention to detail is overlooked.
I have to take a minute to especially single out Terry who caters to your every whim at the Infinity pool. Note to Marriott management and executive staff: I hope you know what you have in Terry!!! No where will you find a more dedicated Marriott associate who represents your brand better than Terry!!! Enthusiastic, energetic and effusive with her love for what she does...making sure each and every Marriott customer has the time of their life in Hawaii!! Terry: Job well done!!
Looking forward to planning my next vacation to the Wailea Marriott. As a Premier Marriott Destinations Club Owner and Marriott Gold Elite Rewards member, it is Marriott hotels like the Wailea property that make me happy to be a member of the Marriott family!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2014

Stayed in April 2011 for a conference (tripadvisor doesn't allow me to pick before Feb 2013). Free upgrade to ocean front, however, it was right below the bar upstairs. So a few mornings at 4 or 5 AM, you could hear them cleaning, moving tables, chairs, etc. When we complained, they seemed to reduce the noise, but beware if you are a light sleeper to avoid being right below the bar.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 26, 2014

I've stayed here before and reviewed it, so this is an update of my latest visit. I LOVE this place. The location is great, the staff all has the ALOHA spirit, the food from room service is great, and I love the infinity pool. I said on my last review that the cabana's at the infinity pool are the best kept secret in Maui because they are the best spot for viewing and while they've raised the price, I still think they can't be beat. Terry, one of the servers at the pool is the hardest working, friendliest person you will ever meet. I hope Marriott realizes what a great ambassador she is to the brand. After a VERY disappointing stay at the Maui Marriott Ocean Club in May, it was refreshing to get back to a hotel that holds to the standards of what Marriott is supposed to be. Can't wait to go back!

Room Tip: They will fax you a property map and you can see the outlay of the hotel. The only part of the prop...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaileaBeachMarriott, Manager at Wailea Beach Marriott Resort & Spa, responded to this review, January 27, 2014
Aloha,
Thank you so much for recognizing the exceptional service you experienced during your stay with us. We are really proud of our award-winning service, and we will continue to recognize our associates who provide service with Aloha. We appreciate your feedback and we look forward to welcoming you back soon.
Warmest Aloha,
Wailea Beach Marriott Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2014

By booking through an agent we received many perks. Some being: free breakfast buffet and drinks by the pool. This hotel is beautiful. The view from the 8th floor was wonderful and our room surprisingly big. There is a walking path, place to view the whales, open lobby, fabulous restaurants, and a very helpful staff. Amenities in the room were plentiful and refreshed each day. All this made our stay a pleasant experience. Definitely rates 5 stars.

Room Tip: our corner room was extra large.....try to book that one.
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Green Features: there are places for recycling and the hotel lists it green policy in each room.
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Hill, VA
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 25, 2014

Of the four big hotels at Wailea, the Marriott is the most affordable, likely because it doesn't have a beach to call its own. Beaches are at either end of the property (very short walk), and are quite nice, with the beach to the right of the property not particularly crowded. Otherwise the property, which is quite large, is beautifully landscaped with great views of West Maui, Lanai, Molokini and Kahoolawe. There are several buildings, of which we stayed in the high rise. Rooms are comfortable, though not huge. Staff was very friendly, particularly in the restaurants. Three pools, including an infinity pool, and two restaurants. Our rate included breakfast, which was a wonderful buffet including an omelet station. Can particularly recommend the pool-side restaurant for snacks, drinks and lunch -- good food and not over-priced. The hotel is also a two-minute walk to the Shops at Wailea, with more restaurants and high-end shopping. All-in-all, very pleasant, though not exceptional.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 25, 2014

My family and I encountered terrible customer service during our one-night stay. Crib was delivered late, upgrade to oceanfront room did not feel like an upgrade (small room, ground floor view, with a lot of foot traffic during the night), hidden resort fee that included "free Mai Tai" that were not honoured because bar was closed early/open late next day, unfriendly/rude customer service representative at the front desk. Would not stay here again - and may even avoid all Marriott hotels in the future.

Room Tip: Avoid if you are staying one night, with child
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  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaileaBeachMarriott, Manager at Wailea Beach Marriott Resort & Spa, responded to this review, January 27, 2014
Aloha,
Thank you for taking the time to provide feedback on your recent stay. We understand the importance of a prompt crib delivery, and clearly we failed to meet this expectation. We are sorry to have disappointed you, and we hope you can accept our sincerest apologies. Please know that we take all feedback very seriously, and our entire team will be committed to improving in these areas. We hope we can regain your trust, and we look forward to having the opportunity to provide you with excellent service in the future.
Warmest Aloha,
Wailea Beach Marriott Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wailea Beach Marriott Resort & Spa

Address: 3700 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Wailea
#6 Top resorts Hotel in Wailea
#6 Romantic Hotel in Wailea
#6 On the Beach Hotel in Wailea
#6 Family Hotel in Wailea
#7 Green Hotel in Wailea
#7 Business Hotel in Wailea
#7 Luxury Hotel in Wailea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Wailea Beach Marriott Resort & Spa 4*
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Also Known As:
Wailea Beach Marriott Hotel Wailea
Wailea Beach Marriott Resort And Spa
Marriott Wailea
Wailea Marriott
Wailea Beach Marriott Resort & Spa Maui

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