This was our second stay at The Wailea Marriott in the last two years. We are Platinum Marriott members and we were treated like gold from the time we stepped on the property this time and last. We booked a 2 bedroom suite in the towers (rooms 730-732) we used points plus a cash upgrade since we had a 2 girls with us (19 an 20). I can honestly say we didn't have one problem. The housekeepers were great ladies and did everything we ask of them, the front desk employee's couldn't have been any nicer, the pool bartender's and staff were hands on the whole time. We had a flight leaving at 10:30 pm on our last day and they offered us a different room for the day just so we could hang out by the pool and not have to leave the property so early. The people that come on here complaining confuse me! Final note to the complainer on not getting water by the pool...pool staff put several pitchers of ice water about every 30 min by the steps at the adult pool and there is a cold water machine by the towel hut at all times! Would stay here any day over the other hotels in the area!!!