On TripAdvisor, I often find myself rating hotels on a "best in the world" scale instead of on a "versus my expectations" scale, something that can sometimes skew results. This one will be different, however, because my wife and I just completed a stay at a resort that was in a location I believe to be one of the best in the world," and they delivered beyond my expectations.
The Marriott Wailea Resort occupies one of the most beautiful pieces of property I've ever experienced, and because we upgraded to an ocean-view suite, we were privileged to view it each day. The room itself was nicely appointed, if a little stark, with two flatscreen TVs and separate sleeping and living areas. The suite had 1 1/2 baths, a mini fridge, two balconies and an sleeper sofa that was uncomfortable both deployed and folded.
The pools, particularly the adults-only Serenity Pool, were marvelous. The water was clean and at a perfect temperature. The lounge chairs were comfortable, and we were offered two towels each, showing that the resort has paid attention to previous unfavorable towel-doling reviews. There was polite, enthusiastic poolside food and drink service, but it was often painfully slow because of Serenity's proximity to the lower bar. That would be an easy fix with a portable bar and blender right at that pool. The lower bar itself had only six chairs adjacent to the upper pool area, and was often infested by tiny birds that would regularly grab food from people's plates. To make the experience better, they might try what a Florida resort did to keep seagulls away from guest's food outside: string fishing line at various points overhead to 'teach' the birds to avoid the general area. It may not work with smaller birds, but it would be worth a try. We only ate at the main restaurant, Mala, once, but it was quite good. In my opinion, the main upper bar at Mala, with its spectacular views, should be open much earlier than 5 PM - the vast majority of the guests are mainlanders on vacation who rise around 3-4 AM local time, especially the first few days after their arrival. So, cocktails might not be out of the question at Noon! Perhaps if the lower bar were more inviting, this might not be such an issue...but I digress.
Food at the resort was, as one might expect, expensive, but generally quite good. We countered the prices by visiting several local more reasonably priced establishments. We had some nice experiences nearby in Kihei and as far away as Lahaina.
Every single employee we encountered at the resort - from the housekeepers to the landscapers, from the room service personnel to the front desk people - was extremely friendly and professional...almost to perfection. This is perhaps one of the best-trained resort teams I've EVER seen. They were exceptional.
The property has exquisite ocean views and is wonderfully maintained. The beach is a short walk no more than 150 yards from the main hotel area along a lush walking path.
I've heard that 70% of the guests who stay here do so using Marriott Rewards points (as did we), but at no time did we feel like second-class citizens to those who were paying cash. That's likely why we spent liberally at the resort and had no problem paying their $30 daily resort fee (which included self-parking in the garage just a few steps from the main entrance).
If you come to Maui and don't consider the Marriott Wailea Resort, you may miss out on an excellent experience...like the one we had!
- Also Known As:
- Wailea Beach Marriott Resort And Spa
- Wailea Beach Marriott Hotel Wailea
- Wailea Beach Marriott Resort
- Wailea Beach Marriott Hotel
- Marriott Wailea
- Wailea Marriott
- Wailea Beach Marriott Resort & Spa Maui
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