Maui was our last stop on our 2 week honeymoon. After staying the Halekulani in Oahu, one can understand why our expectations were high. I will warn readers that I stay at some great hotels in the US that set my standards - Pennisula, Four Seasons and Ritz. If you are used to second tier hotels, this property will probably be great for you. If you are used to staying at the top hotels, you will be very upset what you get for the price.
The minute we walked into this hotel, I had a horrible feeling about it. It is set up poorly and the staff is lethargic, bordering on pathetic. At the front desk, the gentleman was extremely rude when checking in. Another note, I am from New York and I do not mind rudeness very much. However, this guy was really a jerk. We waited for 2 hours for the room, after being told that there were no upgrades available - without even checking. Had a medicore lunch at the pool restaurant with weak service. While there, we noticed maybe one server walking around the pool.
We booked a full ocean view room for a hefty rate and told them that this was a honeymoon trip. Once we got our room, we realized that the view was once of an ocean...45 degree BUT it overlooked a construction zone - dirt mounds and all. It was the weakest room that I have ever been put in for that kind of money. We called the Four Seasons and booked a room there. This is probably the worst part of the story...when I went down to inform them that we would be checking out, the guy ONLY said, "OK, we hold a two night deposit and we will send a bellman up to your room in five minutes." That is it! Not a question about what was wrong or if they could do something. NOTHING, just see ya.
Upon our arrival to the Seasons, they immediately upgraded our room to an ocean front, huge room and sent champagne later in the evening. The scary thing is that price was the exact same! The property is utterly beautiful and food is great. You never need to leave the grounds.
The Fairmont, however, could be fine for a large family. All the rooms are suites and they have a large water slide etc. At teh same time, if you can afford it, the Four Seasons has an amazing rec room for kids complete with a video game room.
I spent only two hours at the Fairmont and knew it was not for us. I would not recommend it to anyone, not will I ever stay at a Fairmont in the future.
- Official Description (provided by the hotel):
- The Fairmont Kea Lani is Hawaii’s only all suite and villa luxury oceanfront resort, situated on 22 acres of tropical landscape in sunny Wailea, Maui. With the newly-opened 9,000 square-foot Willow Stream Spa, three swimming pools including an adults-only pool, two activity pools connected by a 140-foot waterslide, various beach activities and nearby championship golf, it’s the perfect place for a Maui vacation. Both fine dining and casual options may be found in the resort’s four restaurants, which include a gourmet bakery and deli and the award winning signature restaurant, Kō. Other hotel amenities include a 24-hour fitness center and classes, a year-round kid’s club, boutique shopping, wedding coordination services and 36,000 square feet of meeting and event space. ... more less
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- Also Known As:
- Fairmont Kea Lani Maui Hotel Wailea
- Fairmont Hotel Wailea
- Fairmont Maui
- Fairmont Wailea
- Wailea Fairmont
- The Fairmont Kea Lani, Maui Wailea