The rooms here were overpriced and not on par with other Fairmont resorts - not a luxury room at all. We were in a renovated room that looked like something you would expect at a Hilton. The decor was terrible. The furniture looked cheap. The bathroom was the nicest part but there wasn't even a whirlpool tub. The robes were cheap - not nice terrycloth robes. We too had bugs in our room. the service was good. Nick's fishmarket was great. The management wasn't that great...the manager actually admitted to us that 20% of their guests had the same opinion we did and complained. He offered to call the 4 Seasons and see if they had any availability for us!!! What manager would do that. After much argueing about how unhappy we were I got a complimentary spa treatment (the spa is lame) and we got dinner at Cafe Ciao on the hotel. The room that is featured online at their website says it's a standard suite, but we found out it's their extra special suite...very misleading! For 600 bucks a night it's totally overpriced. I expected much more! We were on our honeymoon and people gave us very nice complimentary things everywhere we went. We had come from the Hilton on the Big island which was half the price and much nicer suites plus we got breakfast and snacks included! The Hilton sent us a bottle of Moet champagne and cheese and fruit tray since we were honeymooners. You know what you get at the Fairmont - a lame picture frame! We will stay at the Four Seasons next time - the rooms there are nicer and the service is much better.

For almost a year before our honeymoon I had been reading reviews on this website. I chose the Kea Lani, partially because of the good things people had to say about it.
We were at the Fairmont from Sept. 18-24 after spending 4 horrible nights at the Waikiki Parc on Oahu. The Fairmont was wonderful! The grounds are immaculate, the food is fabulous, and the staff are extremely helpful and courteous. We stayed in an oceanview suite after a complimentary upgrade from mountainview, and were simply thrilled by the accomodations and the gorgeous view.
We received a bottle of champagne and picture frame in our suite the first night we arrived, and enjoyed the champage on the balcony. (One hint, we went into Kihei and bought juices, rum,etc. and mixed our own drinks at night, drinks at the resort are very pricy, but make sure you try a lava flow, you wont be dissapointed!! ) The best view in the resort was from our balcony and we tried to catch the sunset and torch lighting each night we were there.
The 3 pools are all very well maintained and we could always find a lounge any time of day. Usually cabanas would be reserved, but we would rather be in the sun. The beach was nice, we snorkled near the hotel and saw beautiful blue and yellow fish only about 8 ft out into the ocean.
We highly recommend the road to Hana (buy the cd to play while you drive, it tells you were the waterfall are. You will need to hike to see some, so dont wear sandals like I did!), and Haleakala at sunrise, what a view!!!
We checked out the four seasons and Grand Wailea while we were there and were sure we made the right choice honeymooning at the Kea Lani. I really hope we get the chance to go back someday, It was an amazing trip!!

Ps. Take a word of advice, if your honeymooning and want to see paradise, Do Not stay on Waikiki beach and avoid Honolulu. Its a beautiful, clean city, but is a city and is very loud, very early. The people are also much nicer on Maui.

What can I say. We went for our Honeymoon to this hotel and it was fabulous.
We were debating between this and the Grand Waliua but we made the right decison. Grand Waliua is is extremely nice but very HUGE and you get lost really easy on the grounds.
The Fairmont is large in size as well but very open and the grounds were superb.
We had an issue with our room once we got there but they immedielty changed our room to a different one with no questions asked.
Hospitality is impeccable. The maids actually knew our names when walking down the hall (I still dont know how).
We went in the beginning of Dec. First two days had rain on and off, after that it was an unforgettable experience being there with my wife.
A++++++++

My wife and I stayed at the Kea Lani for our Honeymoon over Labor Day week. We stayed in a Mountain Garden View suite. The room was nice, but was in need of renovations, which they are in the process of doing to the whole resort.

Overall service was very good. Employees of the Kea Lani were friendly and helpful in giving you advice on sight seeing around Maui. We were given a nice picture frame marriage gift, a very nice gesture.

The beach front is nice, though it is small. You can find nicer beaches in other parts of Maui. The pool was very nice, three pools all together and it was never crowded. They even offered cooled towels, but never water at the poolside as mentioned in previous reviews. We never had any problems getting a chair by the pool. I think this was a combination of kids back in school and the renovations going on which meant less people there.

As expected things are very expensive in Maui, but that is expected. Had dinner one night at the Caffe Ciao, the food was good. In addition Caffe Ciao Deli is a nice place for a snack, but expensive.

We ate at Nick's Fish Market one night. The food was good, but felt the waiters were on edge, being overly cautious not to make a mistake. This made the dining experience a little uncomfortable.

We also ate at Spago's located next door at the Four Season's. It was excellent, everything from the food to the service. In addition I would highly recommend Vino’s located in Kapalua, great italian food.