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“Should be rated 5 stars-its a paradise” 5 of 5 stars
Review of The Fairmont Kea Lani, Maui

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The Fairmont Kea Lani, Maui
4.5 of 5 Hotel   |   4100 Wailea Alanui Dr, Wailea, Maui, HI 96753   |  
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Ranked #2 of 7 Hotels in Wailea
GreenLeadersBronze level
Granite Bay, California
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Should be rated 5 stars-its a paradise”
5 of 5 stars Reviewed October 8, 2013

This was our second visit to the hotel staying 4 nights. We had a perfect suite overlooking the property with an ocean view. The suite was big enough and had enough amenities to live there by the month! Clean comfortable quiet. Bathrooms are spacious, service, 3 swim pools, restaurants like Nicks, provide enough to do without ever leaving the property. The only reason this is not 5 start is that there is not as many retail stores or restaurants as the four seasons but in my book its definitely 5 starts!

Room Tip: All rooms are suites with separate bedroom and living room. Its just a matter of Which view you want...
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Green Features: Since there is a water shortage the hotel asks that linens will be changed every 3 days unless otherwise requested.
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at The Fairmont Kea Lani, Maui, responded to this review, October 17, 2013
Thank you for returning to The Fairmont Kea Lani. We are pleased that you enjoyed everything about the resort, especially the spaciousness of your suite. It will be our pleasure to welcome you back again soon. Best wishes and aloha!
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2,264 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (497)
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English first
Washington DC, District of Columbia
Top Contributor
79 reviews 79 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 7, 2013 via mobile

We checked in yesterday for a 5 night stay at The Fairmont Kea Lani and so far I have not been impressed. We usually come to Maui once a year and have always stayed at The Ritz Carlton Kapalua, however this time we decided to split our two week stay in two and try the Fairmont which we had heard was very good for the first part of the trip and then move on to the Ritz for the last week.
When you pull up to the hotel the property is very nice, my interaction with the valet and bellman where great, both very courteous and polite just what you expect, then we where greeted by a lady with the leis and some complimentary fruit juice, up to this point all was as expected from everything I had heard about this hotel. When we finally proceeded to the front desk to check in we where politely greeted by one of the staff members who was not very personal, it felt almost like checking in through an automated self service kiosk or something, I asked where my room will be located that is when she went to get an iPad to show me, I asked if there was a possibility on changing rooms even if we had to pay something, she told me she had to ask her manager, so she went or talk to the manager and the manager came out from the back she looked who was checking in and decided that (I guess from the way we looked) she would charge me an additional $300 per night if I wanted another room and all this and the manager does not even come over to introduce herself but she just looks and walks away after giving the instructions, honestly did not know the Fairmont worked like that, and let me say not a good first impression.

In reference to the property itself, the rooms are not what I expected, beds not very comfortable, hallways look like of a lesser category hotel, really musty smell, many of the room finishes are not what we expected.

As I am writing this I am waiting for it to be a bit later in the morning here to see if could cut our stay shorter and just move to Ritz.

If you are undecided between the Ritz and The Fairmont, go for the Ritz. I have done a review here on Tripadvisor on the Ritz from our last stay there.

Stayed October 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at The Fairmont Kea Lani, Maui, responded to this review, October 9, 2013
We recognize the importance of first impressions and are truly sorry that the service level you received was below the high standards we set for our staff. Please feel free to call the front desk and ask to be connected to General Manager, Charles Head so that we can ensure your issues are resolved immediately. Alternatively, you may email our Front Office Management team at keafrontofficemgrs@fairmont.com. Best wishes.
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Denver, Colorado
Top Contributor
93 reviews 93 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 6, 2013

We spent a week in a villa, which has a great location near everything - the beach, the pools, the hotel. The resort is very high quality but unpretentious. The staff is very friendly, the housekeeping staff meticulous (mornings and turn down service) and the concierge staff world class. The layout of the amenities and facilities (pools, beach, views, grand lobby) is one of the best on Walilea. One night we ordered a ready-to-cook steak and lobster BBQ, with local salad greens and baked potatoes. Even though we ate at some fabulous restaurants, the BBQ dinner at our villa was one of our favorites. we will definitely we back.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver, BC
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 5, 2013

We have been coming here for the past 6 years and we love it. We travel with 2 young boys (now age 6 and 8) and they thoroughly enjoy the hotel. They play in the pools - there are two pools, upper and lower. The hotel has a great kiddie pool if you have really young, small children. Breakfast is excellent and lunch by the pool is nice. We ate at Kai restaurant after the remodelling this year and it was very good. The service at the hotel is excellent. We keep coming back we love it so much.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at The Fairmont Kea Lani, Maui, responded to this review, October 17, 2013
Aloha and thank you for choosing The Fairmont Kea Lani time and time again. We’re delighted that your expectations continue to be exceeded each time you visit and that you appreciate all of the resort's details. We look forward to welcoming you and your family back many more times in the future. Mahalo a mālama pono a hui hou! (Thank you, take care, and until we meet again!)
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Glenview
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 4, 2013

I stayed at the Fairmont Kea Lani for the first four nights of my honeymoon. I cannot say enough good things about this lovely property. We were greeted with a 'congratulations' note and a plate of cupcakes in our suite (nice touch!) We stayed in room 205 which was recently renovated and the room was large, lovely and way beyond my expectations. This property was ideally suited for the Maui traveler - the free laundry on each floor was an added convenience. I would recommend this property to anyone. I have traveled a lot and I would rank this hotel among the nicest I have ever stayed at.

Room Tip: ask for a room that was recently renovated.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at The Fairmont Kea Lani, Maui, responded to this review, October 9, 2013
Wow! It’s truly a pleasure to know that you had an exceptional honeymoon at our hotel. We are so pleased to learn that the resort was perfect for your needs and that you would recommend it to other Maui visitors. Your compliments are greatly appreciated. Congratulations on your marriage and best wishes for the future!
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Seabrook, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2013

We were celebrating our 20th and had been booked in another resort that was so disappointing that we checked out with no place to stay!
I was able to make reservations at The Fairmont Kea Lani, but after we arrived, I realized that right in the middle of our seven nights left, was one night completely sold out at the hotel! (It was my mistake since the reservations agent had clarified this on the phone, but in my upset state, it didn't compute...)
To the rescue came the Fairmont manager and Nicky, at the front desk, in the form of mercy for us and in the grandest scale imaginable - we were upgraded to a beautiful oceanfront villa for the entire stay!
Though that was an awsome act of kindness on their part, I still would have given them an excellent rating in all categories for service, cleanliness, excellent cuisine, and romantic settings... We were wined and dined in the style to which I am now accustomed!
Thank you again!

Room Tip: Due to the layout of the hotel, I don't think there's a bad room. Of course, the villa ocea...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2013

We stayed at the Fairmont Kea Lani for a week shortly after Labor day. They seem to upgrading the hotel rooms and building a new spa. Make sure you request a room away from the construction noise if your going over fall 2013. The service was fantastic and the food at Ko's was out of this world good. The manager of that restaurant noticed that my 8 year old son dropped an Uno card, which he sent to our room with a very funny note to our kid. That was a very smooth move. The pool was great and the beach was perfect as well. I wish they had an outside bar however. The staff were all great! September after school starts is a good time to go.

Room Tip: The Corner rooms are very spacious and have a balcony that wraps all the way around.
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at The Fairmont Kea Lani, Maui, responded to this review, October 9, 2013
Aloha! Thank you for sharing your experience with us. We're delighted that you received a high level of service throughout your stay, and especially appreciate you sharing your story about your son's Uno card. Your detailed comments are appreciated and it will be our pleasure to have you as our guest again in the future. Mahalo and best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Kea Lani, Maui

Address: 4100 Wailea Alanui Dr, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Wailea
#2 Green Hotel in Wailea
#2 On the Beach Hotel in Wailea
#2 Spa Hotel in Wailea
#2 Luxury Hotel in Wailea
#2 Romantic Hotel in Wailea
#3 Business Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Fairmont Kea Lani, Maui 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
The Fairmont Kea Lani is Hawaii's only all suite and villa luxury oceanfront resort, situated on 22 acres of tropical landscape in sunny Wailea, Maui. Enjoy Travel + Leisure Magazine's 2014 Top Spa in Hawai'i at the resort's Willow Stream Spa, three swimming pools including an adults-only pool, two activity pools connected by a 140-foot waterslide, various beach activities and nearby championship golf, it's the perfect place for a Maui vacation. Both fine dining and casual options may be found in the resort's four restaurants, which include a gourmet bakery and deli and the award winning signature restaurant, Ko. Other hotel amenities include a 24-hour fitness center and classes, a year-round kid's club, boutique shopping, wedding coordination services and 36,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Fairmont Kea Lani Maui Hotel Wailea
Fairmont Hotel Wailea
Fairmont Maui
Fairmont Wailea
Wailea Fairmont
The Fairmont Kea Lani, Maui Wailea

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