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“Loved the Four Seasons Maui!!!” 5 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Ranked #1 of 7 Hotels in Wailea
Certificate of Excellence 2014
Washington, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
“Loved the Four Seasons Maui!!!”
5 of 5 stars Reviewed December 7, 2005

The Four Seasons in Maui was the BEST ever! Very family friendly, we have a family of four (kids 9 & 10)! Staff is trained to give SUPERIOR service. The room was great, the pool, and beach. Look for a lot of free services, ie. refrigerator brought to the room, outrigger canoe trip from the beach! Spagos and Ferraro Resturants were fabulous. Hawaiian dancer 3 nights a week and Hawaiian "lighting of the torches" every night with blowing of the mighty conch. (The kids just loved it!) We will definitely go back and highly recommend it to all of our friends. Our trip was 11/26- 12/03/05.

Only bad thing was that the Scuba Center (contracted out) continually over charged us for the "Free" pool demonstration $50 each, then the next day the private dive for 2 was supposed to be $198, we were billed $198 x 2. Four Seasons did nothing about the over charge and we had to pay.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,438 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Los Angeles
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed November 29, 2005

Since we use TripAdisor religiously, especially while booking this trip, we feel obliged to offer a candid and complete review. We are still here and checking out tomorrow, so this one is hot off the press.

When we arrived and checked into our Garden View room, it was very cozy, but had a strong musty smell (as noted by other TripAdvisor reviews). We called the front desk and they were very nice in accomadating us. After viewing three rooms, one of which also smelled musty, we were upgraded to a Partial Ocean View room on the fifth floor which was great. Bathroom is huge. Bed is comfortable. Yes, the decor may be slightly dated, but not noticably so and still in good condition.

The service was amazing all around. Everyone knew our name wherever we went. We were attended to on all levels throughout the hotel. Poolside and breakfast service especially. This is what you are paying for in a Four Seasons and this hotel does not disappoint. Maid service was slow as noted in other reviews. Everyone was friendly, however, some staff members seemed rehearsed in their kindness--as if they weren't really paying attention to your responses and just asking stock questions.

Here are some don'ts:
-Don't stay on the third floor--especially in a Garden View Room. The lanais do not offer privacy. Fourth floor or higher only.

-Don't stay on the forth floor of the south tower--they are renovating many of the rooms in this wing and that is where the musty smell seems to be more prevelant.

-Don't eat lunch in the Pacific Grill. Although good for breakfast, lunch seemed pre-fab and average. Ferraro's had better lunch.

-Don't eat at Joe's Bar and Grill (off hotel grounds). The concierge recommended this restaurant to us. The food was disgusting and the service very slow. We were falling asleep, too bored to eat.

-Don't get a fluffy, gimicky spa treatment--they are just that. Stick to the basics and you'll enjoy the beautiful spa.

Do's:
-Do get the breakfast package on your stay. Well worth the money, as all meals here are very expensive. Sidebar: I know from expensive meals. I've stayed at with the St. Regis, I've stayed with Peninsula and the prices here were still higher, with entree's starting at $40 no matter what the item.

-Do ask for an upgrade if you're unhappy--you'll be surprised what you can get out of the right employee. Keep in mind that you are paying a pretty penny to stay at the 4S and you should get what you pay for. Don't tolerate anything sub-par.

-Do eat at Spago. It was delicious.

-Do whatever it takes to get to Mama's Fish House, which was the highlight of our dining experiences on Maui. From start to finish our dinner was exceptional and well worth the drive.

Overall, after we sorted out the room drama, we had an excellent stay and would highly recommend this hotel.

  • Stayed November 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed November 24, 2005

Everyone talks about the Four Seasons Maui and the fabulous service. We booked the Four Seasons Maui one year in advance, when we checked in they told us I had cancelled the reservation. The front desk person was not friendly and acted like I had forgotten that I cancelled the room. We called the Ritz Carlton in Kapalua and have stayed there four times since. Just an FYI West Maui is much more beautiful and the scenery more lush since West Maui/Kapalua gets more rain. South Maui is the dry side of the island. We love to snorkel and the beach at the Four Seasons is small and not a snorkeling area, too much sand. West Maui has many more choices in dining and things to do since you have from Lahaina up the coast to Kapalua to choose from. I thank the Four Seasons for being rude and for cancelling our reservation or we may have never tried the Rita Carlton.

Stayed November 2005
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed November 22, 2005

I was debating on how I should rank the 4S, because it is a wonderful hotel, but due to the cost and its reputation, I was diasppointed by the final outcome. The first night we were there, my boyfriend proposed while walking on a path overlooking the water at sunset - it was breathtaking. We got back to the hotel, and after waiting in line for 10 minutes, asked the concierge if we could have some romantic candles and bubble bath for our room. I was told that they didn't have anything, and oh by the way congratulations on your engagement. My friends stayed at the Marriott and was sent chocolate strawberries. Not a big deal - but it is the little details that make a difference. Later, while watching the 4S promo on TV with all their activities, they showed a romantic evening in your room with candles and bubble bath; well someone doesn't have their story straight.

When checking in we were upgraded to an ocean partial view, and it was a lovely room, however I was extremely surprised at how noisy it was. We left the door to the patio open, and our neighbors on the next porch stayed up talking until 1:00am. We closed the doors and the shutters, and could still hear them. We were again awoken by the infant below us at the 3am and 7am feeding times.

As I was up early, I was able to sit at one of the best seats at the pool overlooking the ocean. Which almost made up for the lack of sleep. They have a nice touch of passing out popcicles in the afternoon, and after snorkling that would have hit the spot, but even after repeated requests - never saw one. We did however order some refreshing mojitos, which were delicious.

Spagos was fantastic - one of the best meals during our 10 day stay in Maui.

I had requested late checkout when I booked the room 6 months previously. They gave us until 2:00pm and then we were able to store our bags with the bellman, and continue to hang out at the ocean, and use the Spa's facilities. The couple next to us, who just booked their room a few weeks ago, were given the option to move to another room during the day and check out whenever they wanted to that evening... so although I don't think they were playing favorites, I think some of the employees will bend over backward for you, and some will not.

So although we had a great time, and an unforgettable proposal - I was thankful we were only there for a few days, and due to the noise, crowded pool area, higher count of children than I expected, and somewhat inconsistent service, we will more than likely pass on doing our honeymoon there.

  • Stayed November 2005
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 17, 2005

We just got back today and I have been thinking of the important points to summarize our trip. Here are a few suggestions...
1. get partial ocean view vs. ocean view and save a few bucks. i love going to places on the ocean, hearing the waves etc. but it's not going to happen in maui unless you pay for the primo primo places (over 1000 per night). No hotels are super close to the ocean in maui like you have seen in florida etc.

2. we visited the ritz, fairmont, and grand wailea, and those places weren't even close to the quality of 4S, not even close.

3. the best 4 meals we have ever had were at spago-- one of the restaurants inside the hotel. we ate at ferraros (average), and the pacific grill (average), mama's fishouse (excellent), nicks at the fairmont (excellent), capiche (excellent with fantastic panoramic view--make reservations for sunset and request a table at either end of the patio).

4. I have read a few people complain about the service, but we had no problems whatsoever. Paying as much as we did for this vacation, i expected a lot, and received it. I truly feel, despite the expense, it was value. Yes, dinners and buffets are expensive, but the quality is unlike anything we have had. The freshness, service, and restaurants are some of the best in maui. Also, none of the other hotels we visited have anywhere close to the views that the restaurants in the 4s has.

5. If we had 1 complaint, it was on the outdatedness of the rooms. the beds were comfortable, the bathroom very big and modern, but the rest of the room was pretty outdated. i spoke with a manager about this and he said they are updating throughout all of 06.

6. the little things...from private tv's on each workout machine, to our housekeeper adding bookmarks in our books laid upside down, to the SIGNIFICANT amount of FREE activities included in our stay, we were more than pleased.

7. take advantage of all the free things the hotel offers...scuba lessons, tennis, workouts, yoga, snorkeling (the location directly in front of the hotel is where all people who pay for the excursions go), music in the lobby, newspapers, and many more.

overall, we are going back for sure and were impressed with 4s.

  • Stayed November 2005
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 17, 2005

My husband and I spent a week at the FS Maui after a week at the Princeville in Kauai. When checking in, we were informed that we had been upgraded to a larger suite. It turns out that we got placed in THE 1,800 sq. ft. honeymoon suite. The room was huge and gorgeous. This room is on the third floor, and unlike another reviewer's room, it did not smell musty. We had a massive back yard to watch the sunset. The food is expensive, but comparable to NYC prices and is very good. Housekeeping was good. Drink/food service by the pool was good, but only ok by FS standards. We stayed at the FS in Punta Mita two years ago and we were spoiled by the ridiculous service. All in all, the FS in Maui was great and I would recommend it to other honeymooners.

  • Stayed October 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 17, 2005

We just returned from our wedding/honeymoon and are already planning our anniversary at the Four Seasons! We got married in front of the hotel (by a small wedding planning co.) and had an amazing dinner for 19 people at Spago. We only stayed our wedding night at the Four Seasons, so I compared our stay at the Hyatt in Kauai everyday after. We needed an early check-in so I could get ready for our wedding, and since our mountainview room was not ready they upgraded us to a garden-view suite. The room was great, grounds were beautiful & service was amazing. The pool is small, but the resort has a great intimate feel for couples & the chairs are sooo comfortable! It is pricey, but worth it.

  • Stayed November 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Spa
Hotel Style:
#1 Luxury Hotel in Wailea
#1 Family Hotel in Wailea
#1 Business Hotel in Wailea
#1 Romantic Hotel in Wailea
#1 Top resorts Hotel in Wailea
#1 Spa Hotel in Wailea
#1 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
Number of rooms: 380
Reservation Options:
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Also Known As:
Four Seasons Resort Maui At Wailea Hotel Wailea
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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