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“Love the Orchid Salon” 5 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Special Offer
Up to $1000 Resort Credit
Ranked #1 of 7 Hotels in Wailea
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Love the Orchid Salon”
5 of 5 stars Reviewed January 15, 2009

Be sure to visit the Orchid salon - fantastic cuts and colors. Even the well heeled locals go there.

Stayed December 2008
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,188 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (756)
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Radlett, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed January 11, 2009

Quality!

I really enjoyed this hotel. We stayed here after four nights at the Hana Ranch Hotel and even though I missed Hana's seclusion and the villas this place was great for sheer opulence and great service.

I definitely recommend it. Best accommodation in Wailea and my joint favourite in Maui along with Hana Ranch Hotel.

  • Liked — Everything
  • Disliked — Many more people than Hana
  • Stayed September 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 10, 2009

I'll keep this simple -- if you're looking to live it up in Maui, this is your place. It's on the South side of the island, sunnier side (which is key if you're going in the winter months). The hotel overlooks a beautiful beach with spectacular views; the service is as good as it gets -- hands down the best we've experienced; and the rooms are spacious and very well appointed. It exceeded all expectations and we will certainly go again. Guests who had stayed at both the Four Seasons and Ritz Maui said they would definitely choose the Four Seasons over the Ritz. You can't go wrong.

  • Liked — service, beach
  • Disliked — cost!
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 4, 2009

Very nice hotel. Very friendly stuff. Good food. Nice clean beach. Lot of green around the hotel.

Very helpful and kind concierge stuff.

I had one incident with cleanness of my bed sheets in which a guest attendant while changing sheets repeatedly contaminated the white sheets with a finger cut she had for two days. The issue was resolved after I contacted stuff manager, who apologized with personal note the other day and personally made sure this would not repeat. This incident was just an isolated mistake of the hotel stuff, but it did spoil my otherwise very good impression of the hotel.

  • Liked — Beach
  • Disliked — Cleannes incident I had
  • Stayed October 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 3, 2009

I just returned from a family trip to the Four Seasons and it was outstanding. Many thanks to the Trip Advisor readers who were very informative in their repsonses to questions I had.
As mentioned the resort is terrific. The pluses and minues:

Minuses:
1) Very expensive, but as is everything in Wailea.
2) It can be somewhat crowded at the pool area but a new pool is being constructed and will open in May that will alleviate the problem.
3) Daily newspapers not delivered to your door. Just ask and they will deliver a wide selection of papers.

Pluses:
1) Hands down the ONLY five star resort on the island. We contemplated staying at the Kea Lani and does not even come close. Kea Lani is definitely in the Marriott class. Grand Wailea to me looked like it was somewhat run down, dated. Trust me, the extra $$$ are worth it to stay at the Four Seasons.
2) Again hands down although expensive by far the best selection of restaurants at any resort on the island.
3) As many have mentioned the level of service leaves little to be desired. I would rather pay 15% more here than being disappointed at the other resorts.
4) Excellent workout area and game room for the kids. The other resorts don't compare.
5)The property I think has the best location on the beach.
6) The concierges were terrific. They had pre-printed maps to every restaurant, sighteeing location that we desired. They were really on top of everything. I don't think you find that at the other resorts.
7) Is suitable for all ages of kids, grownups to infants. During the holdiay season when we were there families have come for years and years. I can see why.

Summary:

Without a doubt they deserve their reputation. It is THE best resort on the island and one of the top resorts in the country .

Stayed December 2008
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tx
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 2, 2009

When I booked the trip, it was difficult to justify the extra cost for the Four Seasons over the nearby Marriott. I mean, the Marriott had free breakfast. But I put my inner cheapskate in a chokehold and booked 5 nights at the Four Seasons…..and did not regret it at all.

We figured we wouldn’t be spending too much time sitting on the lanai admiring the view, so we booked a garden view room and got the fifth night free. The Four Seasons was the second stop on our honeymoon, and after Hana it was going to take a lot to impress me. The last thing I wanted was a crowded beach and a snooty staff. Fortunately, we didn’t find either in at the Four Seasons Wailea. Everything I heard and read was true.

We were greeted at check in with cool towels and tasty orange blossom mint tea. The bellman gave us the nickel tour, offering some good suggestions. The room was, by far, the nicest I’ve ever stayed in. Large living area, HUGE bathroom and the garden view was very nice with a sliver of ocean thrown in. The entire resort was spotless. Our room was attended to twice a day and every single employee was friendly and helpful. We actually saw a guy cleaning the baseboards of the hallway outside our room.

In the morning, we would grab complimentary coffee in the lobby and make our way to the beachwalk. The walk was nice and gave us easy access to the neighboring resorts, and as we walked through them we were glad we sprung for the 4S. Not that the others weren’t nice, but the 4S just attained another level of quality. This was reinforced one morning when stopped by the Marriott for breakfast. I wanted to see what we were passing up by not staying there. It was a small, simple buffet more suited for a holiday inn express. Not bad, but far from spectacular. Breakfast at Duo left it in the dust for a mere $5 more. It wasn’t even a contest.

We ate at all the restaurants at the 4S, with the standout being Ferraro. We made an early reservation and had ringside seats for sunset. Absolutely incredible. One evening we decided to forego a proper dinner to hang out in lounge for drinks and appetizers. Overlooking the couryard and pools, we saw a torchligher make his way through the property at sunset. A great experience all the way around. The restaurants were not cheap, but not completely out of line with prices we saw at nearby resorts.

The beach was very nice and the pools were immaculate. The staff was very attentive without being a nuisance. As we relaxed on the beach or by the pool, they would come by with cold water, small snacks, sunscreen, etc. The property was far from crowded (we overheard that occupancy was very low, even for low season). Every afternoon, we raided the lobby early and often looking for the orange mint tea.

There were gamerooms and internet access downstairs, alongside a sweet gym and shopping. Of course, you are in Hawaii, so who needs that stuff? Seemed like they had lots of activities for kids, but we never really saw many kids.

The Shops at Wailea was a short walk away, but it lacks access to the beachwalk, so you have to get to it from the main drag. There are a few places to eat there. Cheeseburger in Paradise was good and hit the spot when we wanted big food. Although usually good, we skipped Tommy Bahama’s Café and Ruth Chris because we have those nearby at home.

While I preferred the casual relaxation of Hana, the Four Seasons was definitely my wife’s favorite. We are not really Four Seasons typical customer, but it was our honeymoon and for a special occasion we decided to shoot the moon. In retrospect, this may have been a mistake, because I’m afraid now she has pretty high expectations for the rest of our marriage.

Nodding happily, she kept asking me to reassure her….“Its always going to be like this, right?”

“Sure hon. No problem.”

Now if I can only find a good recipe for orange blossom mint tea.

  • Liked — Overall quality
  • Disliked — Expensive, but worth it.
  • Stayed November 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 30, 2008

This is a great place to stay. Large & quiet rooms; extremely kid friendly; impeccable grounds; one of the best beaches for swimming and snorkeling on Maui; and amazing service that's not just responsive but anticipates your needs (I won't spoil the surprises except to say the mid-afternoon poolside fruit popsicles were delicious).

But here's the thing - the hotel is also a good value. What would typically cost extra at other resorts - such as snorkel gear, scuba lessons, kid's camp - is included in the room price.

The only downside is the restaurants will give you sticker shock, even for Maui.

  • Liked — Service
  • Disliked — Food prices
  • Stayed December 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Wailea
#1 Romantic Hotel in Wailea
#1 Family Hotel in Wailea
#1 Green Hotel in Wailea
#1 On the Beach Hotel in Wailea
#1 Business Hotel in Wailea
#1 Luxury Hotel in Wailea
#1 Spa Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
Number of rooms: 380
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Also Known As:
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui At Wailea Hotel Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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