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“Beautiful Resort. A Family Favourite.” 5 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Hotel amenities
Special Offer
Up to $1000 Resort Credit
Ranked #1 of 7 Hotels in Wailea
Melbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“Beautiful Resort. A Family Favourite.”
5 of 5 stars Reviewed July 17, 2013

Beautiful location and everything you need for a relaxing holiday within walking distance. We stayed at the Four Seasons Wailea this April with husband and 2 children. This was our third stay at the Resort. Generally we don't like to travel to the same places freqently however we find that the Four Seasons Maui is the perfect holiday for discerning adults with children.

Travelling a long distance from Australia, we usually stay a few days in Waikiki, however this visit we decided to travel directly to Maui for 5 days followed by 5 days at the Four Seasons Kona.

The standard rooms are light filled and a good size with a large bathroom plus fold-out sofa for children. On arrival, our children were welcomed with treats and thoughtful toys in our room including their names spelt out in sponges in the bathroom. They also had their own children's toiletries. As it was our third visit, we were greeted by the Manager at reception and received a welcome basket of fruit and chocolates.

The Resort was much busier this visit as we stayed during Spring Break. On arrival, we thought that this fact would affect our stay however the staff were just as attentive as previous visits in September and October. We did need to reserve our cabanas in the morning (with a strategically placed book). We had no issues with restaurant reservations or other services around the resort.

Our second child was 6 months old and the Resort was fantastic in ensuring that her needs were catered for. This included sterilising her bottles at no charge for me each day. Room Service would come to pick up and have them back to me very quickly. In comparison, the Four Seasons Kona was not as busy and much slower with their service throughout the Resort.

Other highlights - Outrigger canoe experience, snorkelling on the beach, pool menu and service, Infinity pool and view, kids for all seasons club, Ferraro's.

Misses - Bring back the L'Occitane toiletries

Room Tip: All Standard Rooms are the same size. Only rooms with a real view are the ocean front. Partial Oc...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,073 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (717)
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Honolulu, Hawaii
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 17, 2013

I read the reviews and had high expectations. I've been let down before on TripAdvisor but Maui Four Seasons did not disappoint. In most respects, my expectations where exceeded.

Special thanks goes out to Sari at the front desk, Michelle who greeted us very warmly upon arrival, Christina and Bryan at the Serenity Pool bar, and the great valet crew (too many names and I don't remember them.) This vacation would probably not have happened if it wasn't for the great deal that I found on www.whatahotel.com - it was an amazing deal for one of the best resorts in Hawaii. They are now my first stop for all future trips.

This is a relatively small but extremely well kept property. In comparison we took a walk to the neighboring hotels - Fairmont Kea Lani and Grand Wailea. The Fairmont was almost as nice but the Grand Wailea was not nearly as well kept as the Four Seasons. We were actually surprised how neglected the Grand Wailea was considering its reputation.

We stayed for four days and it was long enough to experience all the restaurants, the beach, and serenity pool. First impressions always count and as we drove down the driveway to the valet, I wondered if this vacation would be everything that we expected. Stopped the car, opened my door, and out of nowhere a valet opens my wife's door, greets me, and as I reach to open the trunk, he says - The luggage will be brought to your room sir, we'll get if from here. We then got a warm lei greeting from Michelle and she walked us to the front desk. Brought us drinks and a piece of pineapple. At the front desk was Sari. I've never in my life remembered my "front desk" experience. Sari was awesome. It was a ridiculously perfect entrance and it was this impression that set the stage for the rest of our stay.

The Serenity pool is Serenity and we probably spent 70% of our time in this area. Our first day was very leisurely, we arrived at the pool around 9AM. All the pool lounge chairs were already taken but the red chairs by the bar were open. Realistically, the pool lounge chairs are for people that want to sleep or lay out in the sun. We wanted to be in the water and at the pool bar. We put our name in for a lounge chair anyway and I think we got a phone call around noon for a chair, it was perfect timing. You'll read a lot of reviews of people lining up at 7AM to get a lounge chair... you're on vacation, why get in line to do this? I was there on July 4th weekend and while all chairs were immediately taken at 7AM, enough people will leave well before the day is over. Enough of that.... the bartenders, Christina and Bryan - They were class acts and they made amazing drinks. My favorite drinks weren't even on the menu. They were Christina's personal creations and they were damn good. It's pretty sad that the first thing I want to do the next time I go to Maui is to chill at this pool and bar. It was that perfect.

The Serenity pool is a quiet area. There was an obnoxious family from LA and one of the ladies announced to everyone in the pool that "Serenity is over" and that she was going to be a loud mouth and take over the pool area. The manager came over in a heartbeat, not sure where the heck he came from as we've never seen him before or since and at breakneck speed and he took control immediately and with firm authority. He told them firmly that they are welcome to go to the main pool but if they wanted to stay here, they better keep it quiet. That was awesome! Serenity returned faster than I expected.

The beach is cozy and it's shared with the Grand Wailea, if you're looking for that tucked away and private piece of Hawaii... this isn't it. The beach boys were very attentive and get you seated and comfortable in a snap. Everything you need is there - snorkels, body boards, SUP boards, coconut water, even coffee! We're from Oahu and live near Haunama Bay and the snorkeling in comparison isn't that great but it's enough for most.

There was a huge wedding party on our first night and they partied pretty loudly until 1am. I really wished the hotel would have done more to keep the noise level down. I wanted to keep the lanai doors open and I did but it meant that I wasn't going to sleep until the wedding party ended. This was probably the only wrinkle in our stay and I wasn't very happy about it at the time but I got in some good reading until I was able to sleep. My wife slept through it just fine, she didn't even know there was a party.

I'm reviewing the restaurants separately but here's on overview of the restaurants, breakfast buffet, and room service.

Spago - It's an awesome restaurant, great food, great service (Frank was awesome), and the only restaurant that I will be sure to eat at again on my next stay at this property.

Duo Steak and Seafood - Good service but the food was only average. Definitely not worth the price you pay. A slight detractor was all the kids in the dining area. The experience was not equal the price.

Ferraro's - They had very good food, ambience, and service. A notch below Spago and a world better than Duo.

Lobby Lounge - We had a couple drinks and relaxed upon check in. Service was leisurely but very friendly and the drinks were creative and very good.

Breakfast Buffet - It was probably one of the more expansive breakfast buffet's I've tried. Topped only by a 5 star resort in the Philippines. I've seen more selection before but the selection here was mostly very good for a buffet. Again... too many kids that take away from what could be a peaceful breakfast.

Room Service - Excellent overall. I preferred breakfast in the room over the buffet.

Room Tip: Very few rooms have a direct ocean view because of the shape of the hotel. Our 1 bedroom suite with...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York, United States
1 review
5 of 5 stars Reviewed July 17, 2013

They really have it figured out. I have never reviewed a hotel before but this place is really special and deserves some recognition. The beach is amazing, not a stone or shell in sight. Spago was the best meal I have had in a long time.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2013

This hotel has so many special touches that we felt like royalty, one of the most special was the staff all knowing your name. The serenity pool made us never want to leave the resort, and with amazing food at every restaurant we really didn't need to. Our favorite meal was at Duo, Spago was a close second. If you want to sit at the pool all day even the food they serve there is great. Make sure when you book you include the breakfast buffet, it is amazing but if you pay out of pocket it's Expensive!

Just an fyi...we did not know this until we left but if you wanted to save money don't rent a car at the airport. We only used one for Hana and mamas fish house the same day. There is a rent a car right next to the hotel to rent for 24 hours. Our other excursions picked us up so we really didn't need one the whole time, and they charge you to park every night. Really the hotel is so amazing you can stay for days and not be bored!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Top Contributor
69 reviews 69 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 15, 2013

We thoroughly enjoyed our stay at the Four Seasons resort in Maui at Wailea. The location is about half an hour from the airport. A taxi will cost around $60. You can rent cars at the hotel if you need to take trips anywhere.

Our suite was beautiful. Two bathrooms, a separate bedroom and a living room with sofa bed and dining table. Two outside terraces. The items left for the children (aged 8 and 10) were perfect. I actually can't fault this place. The KIDS FOR ALL SEASONS activities were amazing and the children actually wanted to return again and again. The games room with gaming devices, ping pong, pool etc was perfect for a change to being in the sun. We never had a problem finding a nice spot by the pool. There are a large number of irritating people who go down to the pool and "reserve" seats at 7.00 in the morning to ensure they get their "spot", but frankly it isn't necessary. Having said that, the serenity pool, located at the upper level, and for adults only, is anything but serene. It was crowded, noisy and full of people posing. I'll take the kids pool thanks! If you want to choose a fairly low key, quiet spot, choose a cabana or chairs by the waterfall. Staff will put up shade umbrellas where they are required. Pool service is the best I have encountered and the pool side food and drinks were amazing. Suntan creams are available for all guests. Cold towels come around every once in a while and my water glass was constantly re-filled.

There are numerous activities which are available daily including water aerobics and yoga. Almost all activities are included in the room price so you do get good value (including the kids club). Having said that, the room price, food and drink is all expensive. The average cocktail is around $15 and main course meals vary from $30 to $45. The food was absolutely excellent everywhere we went. Our room also included a $90 credit for breakfast. This could be used towards room service breakfast or the restaurant breakfast. Go to Spago's. The food is incredible.

The concierge desk is extremely helpful and no problem was too big. They even took the trouble to double check some of my arrangements just to ensure everything would run smoothly. My husband required a spanner in the room. Someone came up within 4 minutes with a selection.

Be aware of the preferred taxi service that they do run the meter and don't try to give you a fixed price. More often than not, the meter will run cheaper than a fixed price.

Fantastic place, fantastic staff.... just fun, fun, fun.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 14, 2013

My husband and I were married here 5 years ago. We come back once a year and this year I am disappointed. When you think Four Seasons you think the best of everything from food to service to cleanliness etc. We typically come in February. April, or May, but this time we came in July. We are parents and love kids, but the resort was overrun with kids everywhere and I agree with the other reviewer there is no room at the adult pool! I got to the pool to line up at 6:45, but there was a line so long that I almost didn't get a chair. We were going to splurge and get a cabana but those were sold out as well. I was more disappointed with the people. Usually everyone says aloha and is warm and looks you in the eye. But this time around the staff seemed like I was burdening them to get set up with a chair. People don't look you in the eye to say hello. Before they used to come around with all kinds of services like spraying Evan or passing out fruits etc. but even that was limited. Our room smelled like mildew the entire time. The cabana shop that has many treasures was overpicked. The straw that broke the camels back was when I went down to the beach and asked for a chair set up. The attendant said I needed to check in at the top before coming down to the beach. So I followed him back up the hill looked around and asked where do I check in. And he said right here. I looked at him dumbfounded because there was no one there but him. Then he said to follow him back down as he grabbed the chair. What was the point in that? He wasn't very nice about the whole thing and I was pleasant towards him. I couldn't believe that he made me walk all the way back up for no reason! I love this property and staying here, but Mr. Dell needs to retrain his staff. Otherwise there won't be a difference between the 4S and the other hotels along this strip. Really disappointed.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, July 15, 2013
Aloha,

Greetings from Maui. Thank you for taking the time to submit your detailed review of our resort. I'm disappointed to hear about your experience with the staff, your room and the beach service. Your feedback is invaluable as we're always striving to maintain the highest level of service. If you would like to discuss your concerns with me, please feel free to contact me at Konrad.Gstrein@fourseasons.com or 808.874.2212.

Warmest Mahalo,

Konrad Gstrein
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed July 14, 2013

I planned a vacation for my wife's 40th birthday around America for one month and decided to finish our trip at the Four Seasons in Maui thinking we would save the best for last. No words could explain how excited we were to go there. Thinking our stay would be the highlight of our trip we couldn't have been more wrong.

Upon arrival we we were greeted by friendly staff and offered some refreshments while waiting to check in. First of all our room was not ready so we had to wait until we were told it was. We had specifically requested a king size bed, quiet room with an ocean view. We had booked this 6 months prior. Instead we were given a room with a twin queen size bed, overlooking the drive way entrance that was noisy from vehicles and buses coming and going to the resort all day and night. The so called ocean view was the roof top of houses and the other side of the main ocean that was barley visible. When i complained to the manager he moved us to a better room with a king size bed, courtyard and partial ocean view.

For anyone who has never been to the Four Seasons take note that the beach is not at the door step of the resort as it appears to look like in photos . The resort is elevated on a hill and you must zig zag your way around the pool area and restaurants and make your way down about a 200 meter walk. For some this can be disappointing. Also finding a side pool chair or under the umbrellas is not only a chore but good luck in finding one if you don't wake up with the chickens to line up at 7am and you still miss out and then need to go on a waiting list. A sleep in on vacation is ideal as part of your relaxation , not having to get up and go to war just to secure a chair. Being a large 5 star resort and not being able to accommodate for all guests is not very impressive. Most cabanas and chairs are already taken with no one sitting on them. And for those of you who think you got the best seat in the house under an umbrella be warned that come 12pm if the wind comes out the umbrellas all come down. So what was the best seat in the house is no longer in demand. The best time to be at the beach is in the early morning.There is no where to go out of the resort unless you hire a car, and for that reason the resort is crowded and noisy and we found it hard to relax.

The boiling point for me was when my wife and i decided to go for a walk on the beach and left our personal belongings on our chairs and went for exactly a 30 min walk only to return and find another couple in our seats and our personal items had been taken to security. When we spoke to a server asking him how could this happen his response was." sorry we thought you had left. " I could not believe this as there were so many other unattended chairs with personal belongings and no one seemed to remove them and give them away. This left me feeling pushed and shoved to move out of the way just to make room for other guests when no one seems to move and make room for us when initially it was really hard to find these seats. Im a paying guest just like everyone else. We were given our belongings except my i phone 5 headset was missing. The next day we were checking out they told us they found them and brought them up to our room but they were some one else's headset as they belonged to the i phone 4 so i just gave them back.

As for the serenity pool well we never got to experience that as it was reserved for a wedding. Another disappointment.

I have travelled and stayed at many resorts. There is no doubt that the Four Seasons is a stunning large resort with beautiful views. However i found the Four Seasons to be over rated and not worth the amount of money you pay. You can still experience the beauty of Maui with the beautiful beach and views at a less cost and better experience. Unfortunately the Four Seasons did not meet our expectations and we won't return nor recommend to family and friends as we didn't leave with pleasant memories.

Room Tip: .choose higher floors for less noise .choose rooms facing the ocean over the courtyard.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, July 15, 2013
Aloha from Maui,

Thank you for submitting your detailed review of the property, especially with regards to our beach and pool service. Feedback such as this is valued and will be taken into consideration, as we are always striving to maintain a high level of excellence. If you would like to discuss your concerns further, please contact me at konrad.gstrein@fourseasons.com or 808.874.2212.

Best Regards,
Konrad Gstrein
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Wailea
#1 Business Hotel in Wailea
#1 Family Hotel in Wailea
#1 Spa Hotel in Wailea
#1 Top resorts Hotel in Wailea
#1 Luxury Hotel in Wailea
#1 Romantic Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
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Also Known As:
Four Seasons Resort Maui At Wailea Hotel Wailea
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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