I read the reviews and had high expectations. I've been let down before on TripAdvisor but Maui Four Seasons did not disappoint. In most respects, my expectations where exceeded.
Special thanks goes out to Sari at the front desk, Michelle who greeted us very warmly upon arrival, Christina and Bryan at the Serenity Pool bar, and the great valet crew (too many names and I don't remember them.) This vacation would probably not have happened if it wasn't for the great deal that I found on www.whatahotel.com - it was an amazing deal for one of the best resorts in Hawaii. They are now my first stop for all future trips.
This is a relatively small but extremely well kept property. In comparison we took a walk to the neighboring hotels - Fairmont Kea Lani and Grand Wailea. The Fairmont was almost as nice but the Grand Wailea was not nearly as well kept as the Four Seasons. We were actually surprised how neglected the Grand Wailea was considering its reputation.
We stayed for four days and it was long enough to experience all the restaurants, the beach, and serenity pool. First impressions always count and as we drove down the driveway to the valet, I wondered if this vacation would be everything that we expected. Stopped the car, opened my door, and out of nowhere a valet opens my wife's door, greets me, and as I reach to open the trunk, he says - The luggage will be brought to your room sir, we'll get if from here. We then got a warm lei greeting from Michelle and she walked us to the front desk. Brought us drinks and a piece of pineapple. At the front desk was Sari. I've never in my life remembered my "front desk" experience. Sari was awesome. It was a ridiculously perfect entrance and it was this impression that set the stage for the rest of our stay.
The Serenity pool is Serenity and we probably spent 70% of our time in this area. Our first day was very leisurely, we arrived at the pool around 9AM. All the pool lounge chairs were already taken but the red chairs by the bar were open. Realistically, the pool lounge chairs are for people that want to sleep or lay out in the sun. We wanted to be in the water and at the pool bar. We put our name in for a lounge chair anyway and I think we got a phone call around noon for a chair, it was perfect timing. You'll read a lot of reviews of people lining up at 7AM to get a lounge chair... you're on vacation, why get in line to do this? I was there on July 4th weekend and while all chairs were immediately taken at 7AM, enough people will leave well before the day is over. Enough of that.... the bartenders, Christina and Bryan - They were class acts and they made amazing drinks. My favorite drinks weren't even on the menu. They were Christina's personal creations and they were damn good. It's pretty sad that the first thing I want to do the next time I go to Maui is to chill at this pool and bar. It was that perfect.
The Serenity pool is a quiet area. There was an obnoxious family from LA and one of the ladies announced to everyone in the pool that "Serenity is over" and that she was going to be a loud mouth and take over the pool area. The manager came over in a heartbeat, not sure where the heck he came from as we've never seen him before or since and at breakneck speed and he took control immediately and with firm authority. He told them firmly that they are welcome to go to the main pool but if they wanted to stay here, they better keep it quiet. That was awesome! Serenity returned faster than I expected.
The beach is cozy and it's shared with the Grand Wailea, if you're looking for that tucked away and private piece of Hawaii... this isn't it. The beach boys were very attentive and get you seated and comfortable in a snap. Everything you need is there - snorkels, body boards, SUP boards, coconut water, even coffee! We're from Oahu and live near Haunama Bay and the snorkeling in comparison isn't that great but it's enough for most.
There was a huge wedding party on our first night and they partied pretty loudly until 1am. I really wished the hotel would have done more to keep the noise level down. I wanted to keep the lanai doors open and I did but it meant that I wasn't going to sleep until the wedding party ended. This was probably the only wrinkle in our stay and I wasn't very happy about it at the time but I got in some good reading until I was able to sleep. My wife slept through it just fine, she didn't even know there was a party.
I'm reviewing the restaurants separately but here's on overview of the restaurants, breakfast buffet, and room service.
Spago - It's an awesome restaurant, great food, great service (Frank was awesome), and the only restaurant that I will be sure to eat at again on my next stay at this property.
Duo Steak and Seafood - Good service but the food was only average. Definitely not worth the price you pay. A slight detractor was all the kids in the dining area. The experience was not equal the price.
Ferraro's - They had very good food, ambience, and service. A notch below Spago and a world better than Duo.
Lobby Lounge - We had a couple drinks and relaxed upon check in. Service was leisurely but very friendly and the drinks were creative and very good.
Breakfast Buffet - It was probably one of the more expansive breakfast buffet's I've tried. Topped only by a 5 star resort in the Philippines. I've seen more selection before but the selection here was mostly very good for a buffet. Again... too many kids that take away from what could be a peaceful breakfast.
Room Service - Excellent overall. I preferred breakfast in the room over the buffet.
Very few rooms have a direct ocean view because of the shape of the hotel. Our 1 bedroom suite with...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.