My husband and I were married here 5 years ago. We come back once a year and this year I am disappointed. When you think Four Seasons you think the best of everything from food to service to cleanliness etc. We typically come in February. April, or May, but this time we came in July. We are parents and love kids, but the resort was overrun with kids everywhere and I agree with the other reviewer there is no room at the adult pool! I got to the pool to line up at 6:45, but there was a line so long that I almost didn't get a chair. We were going to splurge and get a cabana but those were sold out as well. I was more disappointed with the people. Usually everyone says aloha and is warm and looks you in the eye. But this time around the staff seemed like I was burdening them to get set up with a chair. People don't look you in the eye to say hello. Before they used to come around with all kinds of services like spraying Evan or passing out fruits etc. but even that was limited. Our room smelled like mildew the entire time. The cabana shop that has many treasures was overpicked. The straw that broke the camels back was when I went down to the beach and asked for a chair set up. The attendant said I needed to check in at the top before coming down to the beach. So I followed him back up the hill looked around and asked where do I check in. And he said right here. I looked at him dumbfounded because there was no one there but him. Then he said to follow him back down as he grabbed the chair. What was the point in that? He wasn't very nice about the whole thing and I was pleasant towards him. I couldn't believe that he made me walk all the way back up for no reason! I love this property and staying here, but Mr. Dell needs to retrain his staff. Otherwise there won't be a difference between the 4S and the other hotels along this strip. Really disappointed.