I planned a vacation for my wife's 40th birthday around America for one month and decided to finish our trip at the Four Seasons in Maui thinking we would save the best for last. No words could explain how excited we were to go there. Thinking our stay would be the highlight of our trip we couldn't have been more wrong.
Upon arrival we we were greeted by friendly staff and offered some refreshments while waiting to check in. First of all our room was not ready so we had to wait until we were told it was. We had specifically requested a king size bed, quiet room with an ocean view. We had booked this 6 months prior. Instead we were given a room with a twin queen size bed, overlooking the drive way entrance that was noisy from vehicles and buses coming and going to the resort all day and night. The so called ocean view was the roof top of houses and the other side of the main ocean that was barley visible. When i complained to the manager he moved us to a better room with a king size bed, courtyard and partial ocean view.
For anyone who has never been to the Four Seasons take note that the beach is not at the door step of the resort as it appears to look like in photos . The resort is elevated on a hill and you must zig zag your way around the pool area and restaurants and make your way down about a 200 meter walk. For some this can be disappointing. Also finding a side pool chair or under the umbrellas is not only a chore but good luck in finding one if you don't wake up with the chickens to line up at 7am and you still miss out and then need to go on a waiting list. A sleep in on vacation is ideal as part of your relaxation , not having to get up and go to war just to secure a chair. Being a large 5 star resort and not being able to accommodate for all guests is not very impressive. Most cabanas and chairs are already taken with no one sitting on them. And for those of you who think you got the best seat in the house under an umbrella be warned that come 12pm if the wind comes out the umbrellas all come down. So what was the best seat in the house is no longer in demand. The best time to be at the beach is in the early morning.There is no where to go out of the resort unless you hire a car, and for that reason the resort is crowded and noisy and we found it hard to relax.
The boiling point for me was when my wife and i decided to go for a walk on the beach and left our personal belongings on our chairs and went for exactly a 30 min walk only to return and find another couple in our seats and our personal items had been taken to security. When we spoke to a server asking him how could this happen his response was." sorry we thought you had left. " I could not believe this as there were so many other unattended chairs with personal belongings and no one seemed to remove them and give them away. This left me feeling pushed and shoved to move out of the way just to make room for other guests when no one seems to move and make room for us when initially it was really hard to find these seats. Im a paying guest just like everyone else. We were given our belongings except my i phone 5 headset was missing. The next day we were checking out they told us they found them and brought them up to our room but they were some one else's headset as they belonged to the i phone 4 so i just gave them back.
As for the serenity pool well we never got to experience that as it was reserved for a wedding. Another disappointment.
I have travelled and stayed at many resorts. There is no doubt that the Four Seasons is a stunning large resort with beautiful views. However i found the Four Seasons to be over rated and not worth the amount of money you pay. You can still experience the beauty of Maui with the beautiful beach and views at a less cost and better experience. Unfortunately the Four Seasons did not meet our expectations and we won't return nor recommend to family and friends as we didn't leave with pleasant memories.