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“"Not all that glitters is gold"” 1 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Special Offer
Up to $1000 Resort Credit
Ranked #1 of 7 hotels in Wailea
Melbourne, Australia
1 review
21 helpful votes 21 helpful votes
“"Not all that glitters is gold"”
1 of 5 stars Reviewed July 14, 2013

I planned a vacation for my wife's 40th birthday around America for one month and decided to finish our trip at the Four Seasons in Maui thinking we would save the best for last. No words could explain how excited we were to go there. Thinking our stay would be the highlight of our trip we couldn't have been more wrong.

Upon arrival we we were greeted by friendly staff and offered some refreshments while waiting to check in. First of all our room was not ready so we had to wait until we were told it was. We had specifically requested a king size bed, quiet room with an ocean view. We had booked this 6 months prior. Instead we were given a room with a twin queen size bed, overlooking the drive way entrance that was noisy from vehicles and buses coming and going to the resort all day and night. The so called ocean view was the roof top of houses and the other side of the main ocean that was barley visible. When i complained to the manager he moved us to a better room with a king size bed, courtyard and partial ocean view.

For anyone who has never been to the Four Seasons take note that the beach is not at the door step of the resort as it appears to look like in photos . The resort is elevated on a hill and you must zig zag your way around the pool area and restaurants and make your way down about a 200 meter walk. For some this can be disappointing. Also finding a side pool chair or under the umbrellas is not only a chore but good luck in finding one if you don't wake up with the chickens to line up at 7am and you still miss out and then need to go on a waiting list. A sleep in on vacation is ideal as part of your relaxation , not having to get up and go to war just to secure a chair. Being a large 5 star resort and not being able to accommodate for all guests is not very impressive. Most cabanas and chairs are already taken with no one sitting on them. And for those of you who think you got the best seat in the house under an umbrella be warned that come 12pm if the wind comes out the umbrellas all come down. So what was the best seat in the house is no longer in demand. The best time to be at the beach is in the early morning.There is no where to go out of the resort unless you hire a car, and for that reason the resort is crowded and noisy and we found it hard to relax.

The boiling point for me was when my wife and i decided to go for a walk on the beach and left our personal belongings on our chairs and went for exactly a 30 min walk only to return and find another couple in our seats and our personal items had been taken to security. When we spoke to a server asking him how could this happen his response was." sorry we thought you had left. " I could not believe this as there were so many other unattended chairs with personal belongings and no one seemed to remove them and give them away. This left me feeling pushed and shoved to move out of the way just to make room for other guests when no one seems to move and make room for us when initially it was really hard to find these seats. Im a paying guest just like everyone else. We were given our belongings except my i phone 5 headset was missing. The next day we were checking out they told us they found them and brought them up to our room but they were some one else's headset as they belonged to the i phone 4 so i just gave them back.

As for the serenity pool well we never got to experience that as it was reserved for a wedding. Another disappointment.

I have travelled and stayed at many resorts. There is no doubt that the Four Seasons is a stunning large resort with beautiful views. However i found the Four Seasons to be over rated and not worth the amount of money you pay. You can still experience the beauty of Maui with the beautiful beach and views at a less cost and better experience. Unfortunately the Four Seasons did not meet our expectations and we won't return nor recommend to family and friends as we didn't leave with pleasant memories.

Room Tip: .choose higher floors for less noise .choose rooms facing the ocean over the courtyard.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, July 15, 2013
Aloha from Maui,

Thank you for submitting your detailed review of the property, especially with regards to our beach and pool service. Feedback such as this is valued and will be taken into consideration, as we are always striving to maintain a high level of excellence. If you would like to discuss your concerns further, please contact me at konrad.gstrein@fourseasons.com or 808.874.2212.

Best Regards,
Konrad Gstrein
Resort Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Atlantic City, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

Loved this place, but a bit expensive for my liking. It did live up, however, to its costs, despite having a permanent leak in the room of one of our children. The restaurant was, to say the least, fabulous&fantastic. Definitely a hotel i would come back to!!!

Room Tip: no leaks! check for them but im pretty sure you wont encounter any
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 13, 2013

I spent 3 nights at the Four Seasons over Fourth of July weekend. While overall happy with my stay, for the price this hotel should be perfect and it isn't close. (If it were $400/night, I would give it a "very good.") 1) The exterior of the hotel is starting to show it's age. Don't get me wrong, it's a beautiful hotel, but I generally expect to be blown away by a Four Seasons and I wasn't blown away. 2) There are way too many rooms for the size of the pool area which results in it being incredibly over crowded. In order to get a lounge chair by a pool for the day, guests have to line up before 7 AM. I've never seen anything like this at any resort and frankly, it's unacceptable when paying close to $1000 a night. If I had known this was the case, I would have stayed elsewhere. I don't know how the resort solves this problem, but they should have enough pool space for their guests and they don't. Maybe they should allow guests to reserve a limited block set of hours by the pool in advance? And unless you are traveling with children, it is imperative that you get a seat at the adult pool because the rest of the grounds are overrun with children. 3) The food is not very good. The poolside restaurant is very expensive and only so-so. The food served poolside is downright bad. I would expect the food at a Four Seasons to be of the highest caliber, especially for what they charge, and it was disappointing. The breakfast buffet is fine, but nothing special and again over crowding is an issue. I had the brunch buffet at a Ritz the other day for about the same price and it was in a different league.

This all being said, the rooms are very nice. The staff is attentive and pleasant. The free car service available for trips within a mile is a nice perk and the beach outside of the hotel is very idyllic.

Unless you manage to get a great deal on a room, I would stay elsewhere.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, July 15, 2013
Aloha from Maui,
Thank you for your review. We appreciate your feedback, and are disappointed to hear about your concerns with our facilities and food service. If you would like to discuss your concerns, please contact me at 808.874.2212 or konrad.gstrein@fourseasons.com. I look forward to hearing from you.
Best Regards,
Konrad Gstrein
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Frisco, TX
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 12, 2013

We had another lovely 7 nights in paradise! We got warm "welcome home" greetings from staff and immediately relaxed into the exceptional beauty of the resort. From the bell hops and valet staff to the pool attendants to the concierges, everyone has the most warm friendly manner and ability to recall our names and preferences. The level of service throughout the resort sets the bar high for all other resorts. We had stayed on the club level in a previous visit, but preferred our sixth floor partial ocean view room this time. This resort is very busy and there is a sense of competition for getting into the Serenity Pool or getting ocean view or pool view chairs or cabanas. If you are not in line for the Serenity Pool by 6:30am for the 7am opening, you might not get a chair. People get up to reserve (with magazines more than bodies) chairs and cabanas out by the fountain pool or lawn by 6 or 6:30am! Very Type-A competition that leads to some stressful pushback from some guests on the nice staff. So, take advantage of the time difference, wake up early and have breakfast after you get your seats. The early light is gorgeous and the snorkeling is best early anyway! Just wanted to give special thanks to Jeff, Greg, and Rowena for making it such a fun return. We look forward to our next visit!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 12, 2013

Before we booked our room, I debated between here and the Ritz-Carlton. We knew people who stayed at the Ritz in February and were very happy with it, so I just wasn't too sure. Ultimately, we chose the Four Seasons, and could not have been happier with our decision.

Arrival: Be prepared to be greeted each step of the way through the lobby by an outstanding staff. Farah checked us into our room and was just so kind.

Room: We had the mountain view room, and originally we booked it for about $945 a night, and then about 2 weeks before arriving, I rechecked prices, and the same room was only $645 a night! I called the reservation number and they adjusted to the cheaper price. I RECOMMEND YOU CHECK ROOM PRICES 1-2 WEEKS BEFORE ARRIVAL TO MAKE SURE PRICES HAVEN'T DROPPED! Our room was a PERFECT size for us, any bigger would have been useless. Bathroom was wonderful. Our room was cleaned each day, twice a day, and any mess we left behind ie: clothes on the floor, were picked up.

Gym: As runners, we LOVED getting our runs in in the early morning hours on the outdoor treadmills. It starts to get busy at around 7am.

Serenity Pool: HIGHLY recommend it for couples. BE WARNED: You must arrive by 6:45 at least to get in line to get a good spot. Don't expect to get there at 8 and have a spot in the shade. Try the pool sampler from the menu, you won't regret it. Rowena was a sweetheart, as were all the other attendants for that matter.

Family Pool: We actually enjoyed spending some time here as well, the kids don't bother us.

Dinner at Spago is a MUST, we went 3 times! We LOVED the breakfast at Duo every day, Ferraro's we did not love for dinner....lunch was better!

We stayed 9 days, total bliss. We will be back!

I am happy to answer any questions! Shoot me a message!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Top Contributor
207 reviews 207 reviews
41 hotel reviews
Reviews in 69 cities Reviews in 69 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed July 12, 2013

The Four Seasons is Outstanding! This is hands down the best US hotel I/we have ever stayed for pleasure. Beautiful property, beautiful views throughout. From the time you arrive to the time you leave you are pampered. I cannot say enough for the staff we had the pleasure of interacting with during this adventure. Our club level room was a bit small but tastefully decorated but not overstated and loaded with all the expected amenities and again beautiful views. Our stay at the Four Seasons Maui will be one our best resort stays period!

Very Highly Recommended!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale
Top Contributor
50 reviews 50 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed July 11, 2013

We only stayed here for 2 nights, but they were wonderful! The service is excellent, from the moment you pull up, the valet and bell staff are all over you. The welcome flower lei's were a pleasant surprise and the front desk staff very personable. We upgrated to an ocean view room, some trees blocking the ocean view, but still nice, big lanei, looking into an inner courtyard and close to the elevator and all the action. The bathroom is big and just so lovely!!
Housekeeping the best. 2x daily cleaning, I don't know how they do it, but they do! We loved it here! The breakfast which was included for us, was well worth it. The beach service with chairs and umbrellas a plus. We never tried to go to the infinity pool, since we had a child with us. We go to Hawaii for the beach, not the pool anyway. Pools to us are an afterthought. We enjoyed stargazing one night, and even saw Saturn! That was awesome. We ate at Spago, I'll review that separately. We checked out and went to the Ritz, I'll review that one as well. Hands down, Four Seasons is the winner.

Room Tip: I'm sure all the rooms are great, but if you have little ones, close to the beach/pool area is g...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Wailea
#1 Romantic Hotel in Wailea
#1 Green Hotel in Wailea
#1 Spa Hotel in Wailea
#1 Top resorts Hotel in Wailea
#1 On the Beach Hotel in Wailea
#1 Business Hotel in Wailea
#1 Family Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
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Also Known As:
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui At Wailea Hotel Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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