I have never seen a hotel so staffed. Housekeeping knows your name and what room you are in. They provide free car service to restaurants, shopping. You call and they come pick you up from the shopping/restaurant promptly. My daughter got sunburned- they sent cold Aloe and ice packs to our room. We did not have one need they didn't meet. We had a three bedroom suite with 6 of us but it's our third trip and we have had varying price levels of rooms and it has all been great. No better brunch anywhere. They do not charge for the cabanas except for the adult pool but even when all cabanas taken, they set up chaises with covers and move you to a cabana when one becomes available. They keep an eye out so people don't take the cabanas and then go shop for hours leaving them with possessions reserving them. Huge open lobby with comfortable temperature and fans for pleasant air circulation, and comfortable seating everywhere. So even if you don't have ocean front rooms, you get beautiful views relaxing in the lobby- 2 floors. Free coffee available for the early birds before brunch open, and perfect restaurant service. I have never seen them appear to be short staffed. We have been three times over six years and they are always consistent. Room service at 10:00 pm? 15 minutes. Few hotels have ever matched this for us. I never felt it was crowded- I did have to wait ten minutes for brunch for Fathers Day but that was unusual! I would go back on the next plane if I could!