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“9 days in Ocean View Prime room” 5 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Special Offer
Up to $1000 Resort Credit
Ranked #1 of 7 Hotels in Wailea
San Jose, California
1 review
1 helpful vote 1 helpful vote
“9 days in Ocean View Prime room”
5 of 5 stars Reviewed April 30, 2013

Stayed here for 9 days in one of their Ocean View Prime rooms. We visited many other hotels on Maui over the 9 days (Hilton, Sheraton, ...) but we were very happy we didn't stay in those hotels.

We booked it through AMEX FHR (we generally get a good amount of benefits going through them so highly recommend doing that; but I should also mention that there are companies other than AMEX that have good packages for hotels in Hawaii).

The room was exactly what I expected so no surprises there; supposedly one of their best and I couldn't get an upgrade during check-in (they had only suites that were better than these and they were not available on the day we were checking in. The view was good. I like to have some garden/grounds between the room and the water to add some color (otherwise its just waves hitting the stones below and you could see that all day from any sea shore).

There is a huge garden on the 3rd floor. And floors above 3rd form a big U shape around the garden. We were on floor 6 and had a wonderful view. Well maintained colorful garden down and beyond that was the blue ocean.

There are tennis courts and basketball play areas in the 6th floor (floor that we stayed in)

Pools were clean and mostly empty on weekdays. Weekends were *very* crowded and noisy. Very kid friendly too - they had a kids pool with chairs around for parents to watch them.

No beach in Hawaii is 'private' -- but given the location and the kind of hotels nearby you generally have decent crowds on the beach. Not at all crowded or unpleasant. We spent many hours on the beach. There is a person there to help hotel guests with arranging chairs and umbrellas so you can just sit back and enjoy if you don't want to jump into the beach and enjoy the waters.

The whole area (Wailea) is a very pleasant place. Nice shopping areas, kids play areas, flowers and trees all around. Nice place to take a walk in the evenings.

Service: there are no complaints. We have read rave reviews about Four Seasons' service and attention to detail. Though I wouldn't give them 5/5 (may be 4.5?) on that aspect I still think it's the *best* you could get in a touristy place like Hawaii. We've had better experiences in hotels on the mainland (broadmoor, ritz carlton, ...). Reason I don't give them 5/5: we had to wait 1 hour before we could get the keys to the room after check-in (we just waited it out in the patio overlooking the pool while the room was being cleaned and setup). Otherwise everything else was upto our expectations for a hotel of this caliber: room was clean and tidy stocked with necessary amenities for ourselves and our 1 year old son (crib, baby wash items, toys, and such).

Tech: They do have free wi-fi -- but if you want to upload photos or watch a movie online it wont work. They have a paid ($20/day) connection that is more decent speed. They have a ethernet cable in the desk drawer so in case you dont want/cant use wifi you can still be connected. There is a iphone/ipod dock to charge your iDevice (not the new one, though, so iPhone 5 wont connect). Sufficient number of plug points (I saw atleast 8 points that were in easy to access locations).

The valet: these guys were great. Someone always comes and asks if we wanted a couple of water bottles for the day, wanted directions or needed beach towels or blankets (Halaekala mountain top reaches 35-40 degrees after sunset and we went there twice!). Every time we returned back to the hotel someone would definitely be there to help you unload. Very prompt, no-nonsense service over all. One of the best valet folks I've met. Whole crew was amazing.

Breakfast buffet: one of the best things about booking through AMEX FHR (that we regularly use) is the breakfast. It's free! The buffet is amazing.. they have a kitchen so you can order hot food or choose from one of the already cooked items - the standard stuff though.. nothing fancy/experimental.

Well, over all we had a fantastic time with our 1 year old. When our son grows a little older we *might* consider the "Grand Wailea" (right next to Four Seasons) - has a *lot* of water sports and kids specific social activities. Though Grand Wailea is more 'touristy' (it felt like we were walking on a giant cruise ship when we went there to check it out) we think it might be more fun for a kid.

Room Tip: 3 floor has gardens, 6th floor has tennis and basketball play areas. Some rooms face parkin lots so...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Mumbai
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

I am speechless. The service was impeccable. The rooms were brilliant .. We were on our honeymoon and got an upgrade to a suite room which was massive and had an ocean view. The concierge service is just wow !! We had a great experience at this hotel and yes four seasons is A fantastic hotel chain and you can't go wrong with this hotel. It was a fabulous stay. They don't give us am opportunity for a complaint. It is a must go go and must stay here !!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 27, 2013

Wow! What a beautiful resort! Everything and everyone was magnificent !!!
Friendly courteous staff and hotel were perfect! Very pricey but worth every penny.
Buffet breakfast selection was abundant, Serenity pool is exactly how you see the photos...pool not that big though. Food at Spago, Dio and Ferraros restaurants were superb!
Our room was upgraded to the garden view with balcony...how pretty! The room was very spacious and with a large bathroom! Spa massage outside On the beach was exhilarating! Parking valet staff were courteous, helpful, pleasant.
Hotel is located in a pricey hotel resorts row next to an outside mall. Also across from the Wailea golf club resort. About half hour drive to Lahaina shopping district town.

Can't say enough about this hotel! Will definitely come back and experience the joy of luxury vacation. Wow!

Room Tip: Confirm room type, amenities and view when making a reservation so no surprise when you get there.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed at the Four Seasons Resort in Wailea, Maui for our honeymoon in mid February after reading all the reviews on tripadvisor. We stayed in their cheaper room, the 'mountain view'/'carpark view' - but it was absolutely fantastic - if you think you need an ocean view room to enjoy yourself - think again!

From the moment we arrived at the resort we were treated like superstars! We were escorted to our room by Llewellyn (I remember his name because he was lovely!) where there was champagne and snacks awaiting us - and a card congratulating us on our wedding. It was a lovely touch :)

We enjoyed eating at all the restaurants - Duo was particularly nice. We also enjoyed snacks from the snack shack down at the beach and cocktails in the swim up bar.

Whenever we returned to our room it had been cleaned or tidied. It was amazing, we would leave the room for 30 minutes and come back and it would be clean again! I told my new husband not to expect this when we returned home lol!

We hired two cars from the resort as well as arranging many activities - whale watching, road to Hana, trips down to the Weilea shops, traditional Luau. They were a great source of information.

When I was sick during our stay, the resort also organised to get me to the doctor - within about 40 minutes of getting down to reception to ask about seeing a doctor, they had booked for me, taken me there, I'd seen the doctor, gotten my medication and been picked up by the resort. Best service ever.

All in all, we had a fantastic time at this resort. We have no bad experience to report! I just wish we had the money to do this every year.

Room Tip: Go the mountain view - the rooms are awesome, cheaper and not as many noisy guests!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 25, 2013

What an amazing experience to be treated like royalty at the Four Seasons Resort at Wailea!!
The entire staff is friendly, knowledgeable and personable. The staff at the spa exceeded my expectations. I've also received the best haircut ever by one of the amazing stylists.

The breakfast is always fresh and tasty, and they offer a fine selection of restaurants filled with so many choices of fine cuisine for all palettes. The hotel is located on the beach and you will find every water equipment you need once you step outside. If you are looking for some total peace and quiet time, check out the Serenity Pool. They also offer a car service to drive you to and from certain areas.

The hotel is also filled with amazing art. Love it!!

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sandia Park, New Mexico
Top Contributor
114 reviews 114 reviews
52 hotel reviews
Reviews in 43 cities Reviews in 43 cities
342 helpful votes 342 helpful votes
5 of 5 stars Reviewed April 25, 2013

This was our first trip to Maui and our first time staying at a Four Seasons. We are experienced travellers who like the modern feel of hotels such as the Mandarin Oriental, but expected that the 'Hawaiian style' would prevail here. We were correct. Our expectations in any hotel/resort are very high and we had them met with the Four Seasons Wailea. Was it perfect? No, but pretty darn close. Check-in, as noted by others, is simply the best there is of any hotel. We were greeted by name and the front desk immediately wished us a happy (1st) anniversary. We had booked through whatahotel.com and asked about the one class upgrade. Unfortunately this was not available due to rooms being full. I was somewhat disappointed, but we had sprung for the Ocean View room anyway, so was happy. Imagine our surprise when the front desk checked with the manager in the back and he upgraded us to an Ocean Front Prime Suite. This is a huge upgrade and they did it to surprise us for our anniversary and being first time Four Seasons customers. The suite was over 1200 square feet and we spent a lot of time there. The views from the ocean front rooms are breathtaking. The beach is soft and wonderful and the pools are all first rate. We are a couple, so really enjoyed being able to spend time in the infinity, all adult pool. Breakfast at Duo is one of the best features. It was covered up to $85 since we had booked through whatahotel.com. You would be a fool not to make this booking. I became addicted to Passionfruit juice. They will bring you as much as you like. There is no other breakfast the world over that compares, with the possible exception of the M.O. Singapore. Oh how I miss it already! We ate in Duo the first night and found that the food was very good, but quite expensive. We have no issues spending $$$ when we feel that the level of the food and drink rises to the price, but I have to say that the wine programs in all three of the restaurant properties (Duo, Spago and Ferraro's) were the Achilles heel of the entire place. We are wine aficionados (not snobs) and found many an $11 wine being sold for $65 in each of the restaurants. They would do a better service to their guests if the wine program matched the excellence of the rest of the property (to be fair, these are independently owned restaurants that F.S. has licensed to serve the property.) The second night (our anniversary) we went to Spago. The food was wonderful, but the service and wine service were off. I was a bit non-plussed, but held my tongue. The next day, the housekeeper left a letter from the Spago manager on our bed soliciting feedback. I called him and to make a long story short, our fourth night dinner was comped at Spago. Exceptional response and totally unexpected! I am a Spago fan for sure. The Wagyu Bolognese with Angel Hair pasta is one of the best dishes I've ever eaten. Valet in and out is a breeze, though $20 a night (given the bonfire you are making with $$$ when staying here, that is not much.) The spa had the best (and most expensive) massage ever (Lomi Mahalo 80 minutes.) While they offer this option on down by the beach, I recommend you get it in the spa. The atmosphere is so restful. We ate at Ferraro's twice for lunch and once for dinner. Again the same observation re wine, but the food was truly excellent on all counts. VERY important point: Don't leave the hotel early if you are scheduled on the red-eye. Make sure you book your rental car for return around 7pm. There is literally nothing at the Maui airport out front, not even a place to sit. The hotel offers an Aloha suite for you to clean up if late check-out is not available for your room. They will hold your luggage. We made the mistake of leaving at 2pm. Ah well, lesson learned. The Four Seasons has set the bar so high, I doubt we can return to this property because any other room would be a let-down. We spent five nights here and wished it were a longer (though my Amex would probably melt if we did so.) Bravo to the finest hotel staff anywhere. If I could give them six stars I would.

Room Tip: Book through whatahotel.com to get the Bed and Breakfast plan!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 25, 2013

This is our third or fourth stay at the Wailea Four Seasons and it definitely did not disappoint. The service was a little cooler at arrival than in the past but check-in was friendly. Our Ocean View was clean and well-appointed. The adult pool was busy (amazingly beautiful pool) but we were able to get our desired spot each of the days. Service at poolside was a little spotty compared to other visits. We did have to wait in a small line in the morning but we were up early so it was never a big deal for us. We dined in-room all three nights as the dining options pool side kept us full into the evening. I took a couple of spin classes and they were good. The spa locker room is very nice too. The room was beautiful and clean. We'll be back!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Wailea
#1 Romantic Hotel in Wailea
#1 Top resorts Hotel in Wailea
#1 Business Hotel in Wailea
#1 Green Hotel in Wailea
#1 On the Beach Hotel in Wailea
#1 Luxury Hotel in Wailea
#1 Family Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
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Also Known As:
Four Seasons Resort Maui At Wailea Hotel Wailea
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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