This was our first trip to Maui and our first time staying at a Four Seasons. We are experienced travellers who like the modern feel of hotels such as the Mandarin Oriental, but expected that the 'Hawaiian style' would prevail here. We were correct. Our expectations in any hotel/resort are very high and we had them met with the Four Seasons Wailea. Was it perfect? No, but pretty darn close. Check-in, as noted by others, is simply the best there is of any hotel. We were greeted by name and the front desk immediately wished us a happy (1st) anniversary. We had booked through whatahotel.com and asked about the one class upgrade. Unfortunately this was not available due to rooms being full. I was somewhat disappointed, but we had sprung for the Ocean View room anyway, so was happy. Imagine our surprise when the front desk checked with the manager in the back and he upgraded us to an Ocean Front Prime Suite. This is a huge upgrade and they did it to surprise us for our anniversary and being first time Four Seasons customers. The suite was over 1200 square feet and we spent a lot of time there. The views from the ocean front rooms are breathtaking. The beach is soft and wonderful and the pools are all first rate. We are a couple, so really enjoyed being able to spend time in the infinity, all adult pool. Breakfast at Duo is one of the best features. It was covered up to $85 since we had booked through whatahotel.com. You would be a fool not to make this booking. I became addicted to Passionfruit juice. They will bring you as much as you like. There is no other breakfast the world over that compares, with the possible exception of the M.O. Singapore. Oh how I miss it already! We ate in Duo the first night and found that the food was very good, but quite expensive. We have no issues spending $$$ when we feel that the level of the food and drink rises to the price, but I have to say that the wine programs in all three of the restaurant properties (Duo, Spago and Ferraro's) were the Achilles heel of the entire place. We are wine aficionados (not snobs) and found many an $11 wine being sold for $65 in each of the restaurants. They would do a better service to their guests if the wine program matched the excellence of the rest of the property (to be fair, these are independently owned restaurants that F.S. has licensed to serve the property.) The second night (our anniversary) we went to Spago. The food was wonderful, but the service and wine service were off. I was a bit non-plussed, but held my tongue. The next day, the housekeeper left a letter from the Spago manager on our bed soliciting feedback. I called him and to make a long story short, our fourth night dinner was comped at Spago. Exceptional response and totally unexpected! I am a Spago fan for sure. The Wagyu Bolognese with Angel Hair pasta is one of the best dishes I've ever eaten. Valet in and out is a breeze, though $20 a night (given the bonfire you are making with $$$ when staying here, that is not much.) The spa had the best (and most expensive) massage ever (Lomi Mahalo 80 minutes.) While they offer this option on down by the beach, I recommend you get it in the spa. The atmosphere is so restful. We ate at Ferraro's twice for lunch and once for dinner. Again the same observation re wine, but the food was truly excellent on all counts. VERY important point: Don't leave the hotel early if you are scheduled on the red-eye. Make sure you book your rental car for return around 7pm. There is literally nothing at the Maui airport out front, not even a place to sit. The hotel offers an Aloha suite for you to clean up if late check-out is not available for your room. They will hold your luggage. We made the mistake of leaving at 2pm. Ah well, lesson learned. The Four Seasons has set the bar so high, I doubt we can return to this property because any other room would be a let-down. We spent five nights here and wished it were a longer (though my Amex would probably melt if we did so.) Bravo to the finest hotel staff anywhere. If I could give them six stars I would.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.