My wife and I just came back from the Four Seasons Maui after a 13 day visit. Overall, we were impressed but there are some opportunities for improvement. I rate the experience a 4.5 out of 5.
(1) Beautifully picturesque and maintained property and best location on Maui
(2) Several staff members were outstanding with service
(3) Live music in Lobby Lounge and Ferraro was outstanding
(4) Housekeeping went above and beyond in cleaning our room. Any clothes left out in the room, bathroom, or closet were always folded, including dirty underwear :)
(5) Serenity Pool is truly unique and beautiful
(6) Fantastic exercise classes - very knowledgeable and engaging instructors
(1) Limited food and beverage options
(a) Only Duo serves breakfast and service there was inconsistent (ranged from good to terrible). Snorkels only offers limited packaged fruit and pastries. I don't even consider Snorkels a breakfast option.
(b) Dinners at Ferraro's were only OK. Very small portions (this is not a gourmet restaurant) and several meals were very dry (2 instances of eating there). Service was mixed - 1 good experience, 1 bad experience.
(c) Lunch at Ferraro's was mixed. Generally good food but mediocre service. The waitstaff seemed inexperienced and always attempted to push more food - appetizers, drinks, desserts - which was both annoying and unnecessary.
(d) Lunch at Serenity Pool was generally good and service was good.
(e) Given the reviews of Spago, we did not even bother eating there.
--> Ultimately, it feels like the resort needs more options, especially for breakfast and possibly dinner. (Would be great to have a cafe serving pastries and coffees (but this of course would limit the hotel's ability to charge $40+ per person for the buffet breakfasts, which I felt were way too heavily focused on breads and pastries. Additionally, would love to see a true sushi bar in the hotel. The sushi at the Lobby Lounge was very limited and just OK in terms of value (quality / cost). There are much better options in the area - e.g. Sansei, etc. in Kihei.) In addition to more meal options, the service really needs to improve especially for breakfast in Duo and lunch and dinner at Ferraro's. We had heard the hotel was struggling with the quality of its meal service and my wife and I again would agree the experiences were mixed and ultimately mediocre.)
Regarding alternatives to the Four Seasons for meals, suggest: Mama's Fish House (excellent), Mala Ocean Tavern (very good), Honu (very good), Sansei (very good). Went also to Ko at Fairmont and it was just OK.
(2) Staff at Serenity Pool failed in instances to control noisy, inconsiderate guests, the Pool Manager was ill-equipped to address concerns.
(3) Weight room was pretty small and did not contain a full circuit of machines - e.g. no abdominal machines.
(4) Spa is decent, but there are many better spas out there. Four Seasons Nevis and Old Edwards Inn blow away the Four Seasons Maui Spa.
(5) Car valet did not pull our car out upon request in 2 instances and we also waited 25 minutes for the resort SUV to pick us up when we were told it would be 5 minutes.
Great hotel to visit with a family or as a couple but wouldn't necessarily recommend for honeymooner-types as the resort is pretty large and was crowded and noisy at times, even at Serenity Pool in instances. Very beautiful and well maintained; some good and some bad service experiences.
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- Also Known As:
- Four Seasons Resort Maui At Wailea Hotel Wailea
- 4 Seasons Resort Maui At Wailea
- Four Seasons Resort Maui Wailea
- Four Seasons Wailea
- Wailea Four Seasons