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“Very good, but not perfect...” 4 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Bed & Breakfast
Ranked #1 of 7 Hotels in Wailea
Anchorage, Alaska
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Very good, but not perfect...”
4 of 5 stars Reviewed November 26, 2012

My wife and I just came back from the Four Seasons Maui after a 13 day visit. Overall, we were impressed but there are some opportunities for improvement. I rate the experience a 4.5 out of 5.

Pros
(1) Beautifully picturesque and maintained property and best location on Maui
(2) Several staff members were outstanding with service
(3) Live music in Lobby Lounge and Ferraro was outstanding
(4) Housekeeping went above and beyond in cleaning our room. Any clothes left out in the room, bathroom, or closet were always folded, including dirty underwear :)
(5) Serenity Pool is truly unique and beautiful
(6) Fantastic exercise classes - very knowledgeable and engaging instructors

Cons
(1) Limited food and beverage options
(a) Only Duo serves breakfast and service there was inconsistent (ranged from good to terrible). Snorkels only offers limited packaged fruit and pastries. I don't even consider Snorkels a breakfast option.
(b) Dinners at Ferraro's were only OK. Very small portions (this is not a gourmet restaurant) and several meals were very dry (2 instances of eating there). Service was mixed - 1 good experience, 1 bad experience.
(c) Lunch at Ferraro's was mixed. Generally good food but mediocre service. The waitstaff seemed inexperienced and always attempted to push more food - appetizers, drinks, desserts - which was both annoying and unnecessary.
(d) Lunch at Serenity Pool was generally good and service was good.
(e) Given the reviews of Spago, we did not even bother eating there.
--> Ultimately, it feels like the resort needs more options, especially for breakfast and possibly dinner. (Would be great to have a cafe serving pastries and coffees (but this of course would limit the hotel's ability to charge $40+ per person for the buffet breakfasts, which I felt were way too heavily focused on breads and pastries. Additionally, would love to see a true sushi bar in the hotel. The sushi at the Lobby Lounge was very limited and just OK in terms of value (quality / cost). There are much better options in the area - e.g. Sansei, etc. in Kihei.) In addition to more meal options, the service really needs to improve especially for breakfast in Duo and lunch and dinner at Ferraro's. We had heard the hotel was struggling with the quality of its meal service and my wife and I again would agree the experiences were mixed and ultimately mediocre.)

Regarding alternatives to the Four Seasons for meals, suggest: Mama's Fish House (excellent), Mala Ocean Tavern (very good), Honu (very good), Sansei (very good). Went also to Ko at Fairmont and it was just OK.

(2) Staff at Serenity Pool failed in instances to control noisy, inconsiderate guests, the Pool Manager was ill-equipped to address concerns.
(3) Weight room was pretty small and did not contain a full circuit of machines - e.g. no abdominal machines.
(4) Spa is decent, but there are many better spas out there. Four Seasons Nevis and Old Edwards Inn blow away the Four Seasons Maui Spa.
(5) Car valet did not pull our car out upon request in 2 instances and we also waited 25 minutes for the resort SUV to pick us up when we were told it would be 5 minutes.


OVERALL
Great hotel to visit with a family or as a couple but wouldn't necessarily recommend for honeymooner-types as the resort is pretty large and was crowded and noisy at times, even at Serenity Pool in instances. Very beautiful and well maintained; some good and some bad service experiences.

Room Tip: At a minimum, go for a gardenview room as the mountainview is nothing great....
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,233 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (772)
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English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 26, 2012

This hotel is has very nice and comfortable accommodations, however there were several issues that proved frustrating during our stay. First, the hotel and pools were overcrowded. It was incredibly difficult to get seats at the Serenity Pool, which is for adults only. If you want to ensure you have a seat during prime morning and daytime hours, you need to arrive well before 7 a.m. to stand in line to secure those seats. This felt more like an assignment than an enjoyable part of our trip. Second, when we checked in, the room key holder we were given indicated that "[l]ounges unattended for more than 60 minutes will be released, except during lunch (11am - 2pm) for up to 2 hours." While we normally stepped away for less than 60 minutes and appropriately informed the attendants every time, we had a long lunch (1.5 hours) during the designated lunch period one day, and we returned to find that our seats were given away. We were told that the policy now is 60 minutes at all points in the day, and we actually had to inform the assistant recreation manager that the front desk was handing out materials that contradicted what they were doing. The main pool would have been an option were it not completely overrun with (literally) screaming children and infants. This incident soured our stay, and while the assistant recreation manager offered us the next seats available at the pool, we found it awkward and uncomfortable to have to collect our belongings from the attendant desk and sort out the policy issue for the hotel. Overall, therefore, the pool situation is far from relaxing.

The dining at the hotel is excellent with Spago as a clear highlight. The prices are very high, but the service and quality of the food and drink clearly matches. The room was well maintained and clean; hotel laundry service is expensive but well done (though the option to do laundry yourself would be appreciated). The beach is very beautiful. The spa services were very good but the estheticians and other workers offered up-charge services at the start of each service when already in the treatment room, which we found distasteful.

In comparison, the Four Seasons Hualalai on the Big Island is far superior in almost every way (especially the rooms, spa, and fitness facilities) and offers a better Hawaiian experience commensurate with the price. The Four Seasons Maui is, therefore, just average for the expense.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, December 17, 2012
Greetings from Maui,

Thank you for taking the time to share your review of the pool facilities with us. We highly value this feedback as we strive to provide the best service and value. If you would like to further discuss your concerns, please feel free to contact me at Konrad.Gstrein@fourseasons.com or 808-874-2212.

Mahalo,
Konrad Gstrein
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

luxurious from start to finish. what one expects from four seasons resorts. rooms are spacious. every restaurant offers delicious food. breakfast buffet -- a must. perfect location, secluded beach. treat yourself and stay here, it's worth it :)

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

This hotel is what all resorts should be measured against. It is superb. I have stayed all over the world excepting Russia and this resort is the best I have stayed in without a doubt? The difference is the people they are all pleasant , motivated and genuinely trying to please. A remarkable event in most resorts. The building is of course first class

Stayed November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We return to this resort every year and have consistently positive experiences. The service is personal and the height of graciousness. From checkin to checkout the staff create a worry-free, benevolent atmosphere, pampering us beyond expectations, taking pleasure in granting our wishes. The property is elegant, the staff welcoming, the restaurants exceptional. If you have special food requirements, they go out of their way to satisfy. I cannot imagine anyone not having the most memorable vacation here.

Room Tip: I do not imagine that there is a bad room in the resort. Everywhere you look the views are magnifice...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALLENTOWN, PA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2012

The Four Seasons Maui is without a doubt the best vacation destination. The hotel has everything you could ask for; nothing is too much trouble for the staff . The staff remembers your name after you check in ;excellent concierge service and the best restaurants of any hotel on the island. The hotel also has the best beach. The hotel and the experience is just spectacular and I highly recommend a stay at the hotel for the best relaxing vacation in an atmosphere of understated elegance to everyone.

Room Tip: Depends what you are looking for and how much time you spend in your room because there is so much t...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
170 reviews 170 reviews
59 hotel reviews
Reviews in 78 cities Reviews in 78 cities
308 helpful votes 308 helpful votes
5 of 5 stars Reviewed November 22, 2012

We stayed here with a group of our friends in early November. The facilities and resort property are incredible - besides the large, family-friendly pool there's a gorgeous adults-only pool with cabanas for rent; a great games room with foosball, shuffleboard, and pool; a workout area; bocce and croquet courts; and access to a great beach with perfect wade-in snorkeling (when the ocean isn't too rough).

The room and resort itself is typical Four Seasons, with a very good level of service and cleanliness. The staff were great and always willing to help or provide advice - if we go back to Maui (and we will) we'll definitely return. It's expensive, though it was not too bad when we were there - if you want to go to this hotel, checking non-peak times can save you a lot of money.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Wailea
#1 Business Hotel in Wailea
#1 Family Hotel in Wailea
#1 Luxury Hotel in Wailea
#1 Spa Hotel in Wailea
#1 On the Beach Hotel in Wailea
#1 Top resorts Hotel in Wailea
#1 Romantic Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
Number of rooms: 380
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Also Known As:
Four Seasons Resort Maui At Wailea Hotel Wailea
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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