This was our first trip to the Hawaiian Islands and we spent the first 4 nights at the Four Seasons in Wailea. It is a wonderful resort - perfect location, friendly helpful staff, excellent facilities, great food. So many little details have been considered and fine tuned to make it an enjoyable stay. We had an ocean view room and it was a great view to wake up to each day. The serenity pool is excellent if you are there early enough to get a chair. We stayed over Easter (lots of kids) so luckily we were. My only criticism is I expected some things to be complimentary for the price you pay to stay here. For example, I had the signature Hawaiian massage in the spa. The therapist noticed that my neck and shoulders were tight and spent a little extra time on this area. I then got charged an "add on" for this extra service. I get massages every 2 weeks and this to me should just be part of the massage. Also, it's not something I specifically asked for. The service was good but certainly not the best I've had and I left feeling disappointed. Another example - you can rent a luxury cabana by the serenity pool for about $400 a day (from memory). They are equipped with flat screen TVs, wireless internet, etc. But if you want to watch a movie there is an extra charge for this. To me, the little things like this should be included if you are paying $400 a day to rent a cabana. These little add ons get annoying more than anything when you are already paying a premium price.
Overall, it is a fantastic resort except I expected some more of the "little extras" to be complimentary. The staff are great and I did feel a little sad to be leaving.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.