We stayed in a prime oceanview room for 4 nights at Four Seasons during Late September. The Four Seasons is a beautiful, luxurious hotel with great attention to detail and service.
As soon as you walk in to the lobby, you are Wowed. The lobby is open air with beautiful views out towards the pool area and off to the ocean. The lobby is gorgeous, with beautiful art and high attention to detail, both of which are prevalent throughout the resort. Check in was very straight forward and of course easy. We arrived close to 10 am so we could take advantage of the pools for the whole day. Since our room was not available yet, they offered to call our cell phone when it was and gave us access to their “Aloha Suite” to shower, change, etc while we were waiting for our room to become available. The Aloha Suite was very comfortable, stocked with water bottles, magazines, computer access, TV, mens/womens/family showers. Nice touch which we used again for check out to catch a late flight.
As mentioned we had the Prime Oceanview- it was prime alright! From the spacious lanai, that contained two chairs, a small table, and a clothing rack to dry clothes, there was a beautiful angled view of the ocean and a large mountain off in the distance! The room overlooked the middle courtyard which was beautifully landscaped with gorgeous fountains and lit up at night. The room was luxurious and functional, plenty of clothing hangers, music controls that you could play in the bathroom and a mini fridge that was stocked with 2 water bottles daily, which left plenty of space to add your own champagne, wine, and snacks – we never had a problem with this! The bathroom itself was large and perfect for getting ready for an evening out. The bathroom had two large counters, one with dual sinks, and the other lots of room to keep all the makeup and toiletries. The water pressure in the shower was great. Housekeeping always cleaned the room, arranged items neatly and replaced the towels, no issues at all. Turndown service was offered; however, it usually came around 6PM, while we were still in the room - so we declined.
The property has 3 pools: fountain pool, serenity pool, and children’s pool. We spent all of our time at the first two so will only go into detail about those. First of all let me just say that the pool service far exceeded my expectations! When you arrive at the pool, the pool attendants are very friendly and always happy to set you up at a lounger. They ask for your preference for sun/shade and provide a recommendation taking in to account where the sun will be for the rest of the day. The pool chair cushions were plush and comfortable – and they setup special towel seat covers that tuck in at the top and bottom so the wind does not blow anything away! Details like this definitely put the FS above the pack. There was constantly (literally every 5-10 minutes) somebody walking around with ice water and refilling your cup and there was always a drink/food/massage menu on every table (never had to ask for one). At the pool desk, they had choice of 3 different sunscreens that you could help yourself too (spf 8, 15, and 30) with little cups you can squeeze it out to and bring it back to your lounger. They have a rule at the pools where you can leave your loungers for up to an hour, and that seemed to be enforced, although it wasn’t very busy. The main fountain pool consists of a decent sized pool and 2 hot tubs and they are open 24 hours. Once the pool attendants leave around 6PM, they leave a ton of towels at the pool stands for your use. We used the hot tubs twice after dinner, around 10, 11pm and it was very nice. The fountain pool is also right next to Duo and Ferrero’s which is very convenient if you are coming after breakfast, or want to go for a sitdown lunch.
There was an article on CNN’s website sometime in September 2011 about World’s Greatest Pools. I know CNN is obviously not the say all for Travel and Hotels; however the Serenity Pool at the Four Seasons was listed as one of the pools, and now having visited it (and spending almost every day at it), we can definitely agree. We never had too much trouble getting any seats at the Serenity pool, and if it was full we put ourselves on the waiting list and told them to call the poolboys at the fountain pool when our seats were ready. So the serenity pool was something out of a dream – so calm and beautiful. The pool is actually made out of two smaller pools, which were both heated and therefore a much more pleasurable dip (even compared to the fountain pool which was Cold!). There was also a hot tub, which was a little too hot for us in the blistering sun! But lots of other people were enjoying it. In the first part of the Serenity pool, they play music underwater – pretty cool. The views were breathtaking as was the scenery around the pool itself, very nicely landscaped which overall provided this pool had a more exclusive feel to it. The only complaint would have to be where the pool is located. To get to it, you need to walk outside of the lobby, to the porte cochere, continue through the valet desk (where all the valets are standing waiting for cars) and through a gate. It does seem like an afterthought, which I guess the pool was; however, once you are in there you forget about all this. The service was great with someone checking in with you every so often – we ordered drinks and food by the pool and were able to keep a tab open the whole day (rather than signing and tipping after every order) which was convenient. Some people were getting massages by the pool, which looked very nice, although expensive – about 100$ for 30 minutes. The pool also had lots of umbrellas available and these double shade covers which went over two loungers from the ground, which the pool attendants were happy to setup if required. Every few hours, they would come around with treats and additional amenities. Treats included pineapples on a stick and freezies, amenities included cold towels, cucumbers and cloths to cover your eyes (which they apply) and aloe vera once the sun goes down. If you enjoy pools, the Serenity pool is really a huge selling point of the hotel; although if the hotel is busy (which it wasn’t too busy for our stay in late Sept 2011), I can see it being very hard to get loungers.
We didn’t spend too much time on the beach; however the time we did was nice. The beach is a little walk down from the hotel, which involves going down stairs and a mild sandy incline. The beach is shared between FS and the Grand Wailea, and there is also a boardwalk connecting the two. They are fairly close; we walked from the FS to Grand Wailea on the boardwalk in about 5 minutes. (keep in mind that’s only to the pools at the Grand, that property is fairly big so to get to the lobby would definitely take some more time) The ocean is very calm in the morning, but does pick up later in the day. We noticed a few days they even had red flags up warning people not to go in the ocean. The beach isn’t huge, but the sand is nice and the Four Seasons sets up loungers on their part of the beach and offers their full services.
Every night the turn-down service delivered an activities outline for the following day, things like yoga, scuba diving training etc. Some activities were also listed on the TV. We didn’t try any of those except for the outrigger canoe program – amazing! It’s available 3 times a day, all early morning, and we booked it weeks in advance through e-mailing the concierge. The whole thing lasted about 1 hour, first a small practice session on the beach, teaching us basic commands and safety, and then straight out into the water (2 rowers, and 2 couples). The canoeing part was not difficult and there were some pretty views of the beaches, we were told that usually you can see turtles as well! We brought our camera out (in a Ziploc bag!) and they had a REAL waterproof bag for us to put it in. I would definitely recommend this to anyone, it was also free of charge, with a no-show cancellation fee of around 25$. They Gym area consisted of 2 separate areas – an outdoor cardio area and an indoor weight room. The outdoor cardio area was nice and wasn’t too hot around 5PM, with multiple ceiling fans above. Each piece of cardio equipment has its own TV and the employees would bring you water every so often, not consistently however. The weight room was average size and had a good selection of equipment, although only 1 piece of each. You had to swipe your room key to get in. Both the weight room and cardio were rarely busy around 5PM. Every day around sunset, they had a band in the main lounge with a hula show (1 person). I don’t know if this is considered an activity but every Wednesday at 5:00 they hold a manager’s reception on the ground floor lobby area just outside of duo. We caught the tail end of it as we were out for the day, but it was certainly a treat! Some delicious appetizers and various cocktails/wine were offered complimentary. Nice touch.
We ate at all of the restaurants on property…all were outstanding! We booked reservations for dinners a few weeks in advance by e-mailing the concierge. The concierge was very quick to respond, friendly and helpful. Duo and room service are your options for Breakfast and we had breakfast at Duo Daily. They offer a la carte and 3 different buffets, a cold, something else, and a full buffet. I will say that regardless of the breakfast buffet at duo being complimentary to our package stay at this property, I certainly would not have paid the 85$ it would have been for 2 people for the full buffet (which also included an automatic 18% service charge for US GETTING OUR OWN FOOD), seriously…I know this is the four seasons but that’s pretty steep. (For comparison purposes, the Wynn in Las Vegas breakfast buffet, which had a much larger and diverse selection, was $45). So Duo for breakfast was still delicious regardless of price – had a good selection of hot and cold foods and a made to order station for pancakes, eggs and waffles. Breakfast Service was Ok. Duo at dinnertime becomes a steakhouse – they had great steak! Truffle mac and cheese…the works. We did notice our steaks to be rarer than what we were expecting, but they were delicious all the same. At the end of this dinner they give you complimentary cotton candy in a bag to take away, such a nice touch, loved it! We ate at Ferraro’s for both lunch and dinner. Their outdoor seating is beautiful with gorgeous views of the ocean and mountainside. Just beware not to drop any food during lunch because there are tons of birds ready to swoop in. Birds were also an issue at breakfast where any food left standing for more than 1 minute invited a swarm of birds. If you got up to get anything, the servers would MOST of the time cover your food. The servers didn’t really make an effort to dispel the birds otherwise; it looked like they just accepted it and left them alone. Service at Ferrero’s was great and the lunch and dinner menus reflected the local seafood as well as some classics (burgers pizzas chicken). Spago was definitely our most favourite, the interesting dishes paired with a beautiful setting made for a great meal. We should note service was a little weird and lacking at the beginning, but once our waiter finally arrived, it did pick up and he was excellent. We went back for some appetizers and a bottle of wine, which we ate and drank at the bar (where they serve full menu) before we departed for the airport! The poke appetizer lived up to all the hype!
The Four Seasons offers a complimentary house car service 24 hours a day and we made use of it multiple times during our stay. Starting right at our arrival, before we were even checked in, and I had to go over to the Marriot to return our car to Hertz, they gave me a card and said to call them as soon as I am done and they would pick me up. They have multiple house cars available, most of the time we were in a GMC Suv and once in a Cadillac town car. They went above and beyond by dropping us off at the shops at wailea, then picking us up from the shops and dropping us off at the Grand Wailea, and THEN picking us up again at the end of the night. The cars were very clean and the drivers were extremely friendly and a pleasure to talk to.
Four Seasons Vs. Grand Wailea
We took a brief walk over to the Grand Wailea, and also had dinner there another night (humhumu – very delicious) as well as spa treatments another day (great spa), and in terms of comparing FS and Grand Wailea, they really are 2 different resorts catering to 2 different clientele. While the Grand Wailea is definitely Grand with beautiful, expansive and very well landscaped grounds, at the end of the day, it does give off a “Disney” type of feel. During our 3 visits there, the service was friendly, but not anywhere near Four Seasons Level. From what we saw, the Grand Wailea would be an amazing hotel for a family looking for the “Disney” resort feel. For us, and maybe for others, who are looking for more luxury and intimate feel, we would definitely recommend the Four Seasons.
For our first visit to Maui and to Hawaii, the Four Seasons was an excellent choice. The Four Seasons is beautiful and exudes luxury with service that you would expect from a 5 star hotel. I think overall this property is equipped to deliver luxury but it is really the level of service and attention to detail that elevates the Four Seasons to the top. It’s important to note, the hotel wasn’t very busy during our stay in Late September, and in our research we did find some criticism of the service during more busy times. The employees (pool, restaurants, check-in…anywhere) knew us by name, and were genuinely concerned about providing us the utmost level of service. Please understand that when you are looking at room rates, you are looking at more than just the actual price of room, the service, the facilities, the amenities all play in to the price. They definitely make life easy for you! We would have no hesitations recommending this hotel to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.