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“Pure Luxury, Excellent Service & Stunning Location!” 5 of 5 stars
Review of Four Seasons Resort Maui at Wailea

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Four Seasons Resort Maui at Wailea
5.0 of 5 Resort   |   3900 Wailea Alanui Drive, Wailea, Maui, HI 96753   |  
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Up to $1000 Resort Credit
Ranked #1 of 7 Hotels in Wailea
Toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
90 helpful votes 90 helpful votes
“Pure Luxury, Excellent Service & Stunning Location!”
5 of 5 stars Reviewed October 10, 2011

We stayed in a prime oceanview room for 4 nights at Four Seasons during Late September. The Four Seasons is a beautiful, luxurious hotel with great attention to detail and service.


Check-in
As soon as you walk in to the lobby, you are Wowed. The lobby is open air with beautiful views out towards the pool area and off to the ocean. The lobby is gorgeous, with beautiful art and high attention to detail, both of which are prevalent throughout the resort. Check in was very straight forward and of course easy. We arrived close to 10 am so we could take advantage of the pools for the whole day. Since our room was not available yet, they offered to call our cell phone when it was and gave us access to their “Aloha Suite” to shower, change, etc while we were waiting for our room to become available. The Aloha Suite was very comfortable, stocked with water bottles, magazines, computer access, TV, mens/womens/family showers. Nice touch which we used again for check out to catch a late flight.


Room
As mentioned we had the Prime Oceanview- it was prime alright! From the spacious lanai, that contained two chairs, a small table, and a clothing rack to dry clothes, there was a beautiful angled view of the ocean and a large mountain off in the distance! The room overlooked the middle courtyard which was beautifully landscaped with gorgeous fountains and lit up at night. The room was luxurious and functional, plenty of clothing hangers, music controls that you could play in the bathroom and a mini fridge that was stocked with 2 water bottles daily, which left plenty of space to add your own champagne, wine, and snacks – we never had a problem with this! The bathroom itself was large and perfect for getting ready for an evening out. The bathroom had two large counters, one with dual sinks, and the other lots of room to keep all the makeup and toiletries. The water pressure in the shower was great. Housekeeping always cleaned the room, arranged items neatly and replaced the towels, no issues at all. Turndown service was offered; however, it usually came around 6PM, while we were still in the room - so we declined.


Pools
The property has 3 pools: fountain pool, serenity pool, and children’s pool. We spent all of our time at the first two so will only go into detail about those. First of all let me just say that the pool service far exceeded my expectations! When you arrive at the pool, the pool attendants are very friendly and always happy to set you up at a lounger. They ask for your preference for sun/shade and provide a recommendation taking in to account where the sun will be for the rest of the day. The pool chair cushions were plush and comfortable – and they setup special towel seat covers that tuck in at the top and bottom so the wind does not blow anything away! Details like this definitely put the FS above the pack. There was constantly (literally every 5-10 minutes) somebody walking around with ice water and refilling your cup and there was always a drink/food/massage menu on every table (never had to ask for one). At the pool desk, they had choice of 3 different sunscreens that you could help yourself too (spf 8, 15, and 30) with little cups you can squeeze it out to and bring it back to your lounger. They have a rule at the pools where you can leave your loungers for up to an hour, and that seemed to be enforced, although it wasn’t very busy. The main fountain pool consists of a decent sized pool and 2 hot tubs and they are open 24 hours. Once the pool attendants leave around 6PM, they leave a ton of towels at the pool stands for your use. We used the hot tubs twice after dinner, around 10, 11pm and it was very nice. The fountain pool is also right next to Duo and Ferrero’s which is very convenient if you are coming after breakfast, or want to go for a sitdown lunch.

There was an article on CNN’s website sometime in September 2011 about World’s Greatest Pools. I know CNN is obviously not the say all for Travel and Hotels; however the Serenity Pool at the Four Seasons was listed as one of the pools, and now having visited it (and spending almost every day at it), we can definitely agree. We never had too much trouble getting any seats at the Serenity pool, and if it was full we put ourselves on the waiting list and told them to call the poolboys at the fountain pool when our seats were ready. So the serenity pool was something out of a dream – so calm and beautiful. The pool is actually made out of two smaller pools, which were both heated and therefore a much more pleasurable dip (even compared to the fountain pool which was Cold!). There was also a hot tub, which was a little too hot for us in the blistering sun! But lots of other people were enjoying it. In the first part of the Serenity pool, they play music underwater – pretty cool. The views were breathtaking as was the scenery around the pool itself, very nicely landscaped which overall provided this pool had a more exclusive feel to it. The only complaint would have to be where the pool is located. To get to it, you need to walk outside of the lobby, to the porte cochere, continue through the valet desk (where all the valets are standing waiting for cars) and through a gate. It does seem like an afterthought, which I guess the pool was; however, once you are in there you forget about all this. The service was great with someone checking in with you every so often – we ordered drinks and food by the pool and were able to keep a tab open the whole day (rather than signing and tipping after every order) which was convenient. Some people were getting massages by the pool, which looked very nice, although expensive – about 100$ for 30 minutes. The pool also had lots of umbrellas available and these double shade covers which went over two loungers from the ground, which the pool attendants were happy to setup if required. Every few hours, they would come around with treats and additional amenities. Treats included pineapples on a stick and freezies, amenities included cold towels, cucumbers and cloths to cover your eyes (which they apply) and aloe vera once the sun goes down. If you enjoy pools, the Serenity pool is really a huge selling point of the hotel; although if the hotel is busy (which it wasn’t too busy for our stay in late Sept 2011), I can see it being very hard to get loungers.


Beach
We didn’t spend too much time on the beach; however the time we did was nice. The beach is a little walk down from the hotel, which involves going down stairs and a mild sandy incline. The beach is shared between FS and the Grand Wailea, and there is also a boardwalk connecting the two. They are fairly close; we walked from the FS to Grand Wailea on the boardwalk in about 5 minutes. (keep in mind that’s only to the pools at the Grand, that property is fairly big so to get to the lobby would definitely take some more time) The ocean is very calm in the morning, but does pick up later in the day. We noticed a few days they even had red flags up warning people not to go in the ocean. The beach isn’t huge, but the sand is nice and the Four Seasons sets up loungers on their part of the beach and offers their full services.


Activities
Every night the turn-down service delivered an activities outline for the following day, things like yoga, scuba diving training etc. Some activities were also listed on the TV. We didn’t try any of those except for the outrigger canoe program – amazing! It’s available 3 times a day, all early morning, and we booked it weeks in advance through e-mailing the concierge. The whole thing lasted about 1 hour, first a small practice session on the beach, teaching us basic commands and safety, and then straight out into the water (2 rowers, and 2 couples). The canoeing part was not difficult and there were some pretty views of the beaches, we were told that usually you can see turtles as well! We brought our camera out (in a Ziploc bag!) and they had a REAL waterproof bag for us to put it in. I would definitely recommend this to anyone, it was also free of charge, with a no-show cancellation fee of around 25$. They Gym area consisted of 2 separate areas – an outdoor cardio area and an indoor weight room. The outdoor cardio area was nice and wasn’t too hot around 5PM, with multiple ceiling fans above. Each piece of cardio equipment has its own TV and the employees would bring you water every so often, not consistently however. The weight room was average size and had a good selection of equipment, although only 1 piece of each. You had to swipe your room key to get in. Both the weight room and cardio were rarely busy around 5PM. Every day around sunset, they had a band in the main lounge with a hula show (1 person). I don’t know if this is considered an activity but every Wednesday at 5:00 they hold a manager’s reception on the ground floor lobby area just outside of duo. We caught the tail end of it as we were out for the day, but it was certainly a treat! Some delicious appetizers and various cocktails/wine were offered complimentary. Nice touch.


Restaurants
We ate at all of the restaurants on property…all were outstanding! We booked reservations for dinners a few weeks in advance by e-mailing the concierge. The concierge was very quick to respond, friendly and helpful. Duo and room service are your options for Breakfast and we had breakfast at Duo Daily. They offer a la carte and 3 different buffets, a cold, something else, and a full buffet. I will say that regardless of the breakfast buffet at duo being complimentary to our package stay at this property, I certainly would not have paid the 85$ it would have been for 2 people for the full buffet (which also included an automatic 18% service charge for US GETTING OUR OWN FOOD), seriously…I know this is the four seasons but that’s pretty steep. (For comparison purposes, the Wynn in Las Vegas breakfast buffet, which had a much larger and diverse selection, was $45). So Duo for breakfast was still delicious regardless of price – had a good selection of hot and cold foods and a made to order station for pancakes, eggs and waffles. Breakfast Service was Ok. Duo at dinnertime becomes a steakhouse – they had great steak! Truffle mac and cheese…the works. We did notice our steaks to be rarer than what we were expecting, but they were delicious all the same. At the end of this dinner they give you complimentary cotton candy in a bag to take away, such a nice touch, loved it! We ate at Ferraro’s for both lunch and dinner. Their outdoor seating is beautiful with gorgeous views of the ocean and mountainside. Just beware not to drop any food during lunch because there are tons of birds ready to swoop in. Birds were also an issue at breakfast where any food left standing for more than 1 minute invited a swarm of birds. If you got up to get anything, the servers would MOST of the time cover your food. The servers didn’t really make an effort to dispel the birds otherwise; it looked like they just accepted it and left them alone. Service at Ferrero’s was great and the lunch and dinner menus reflected the local seafood as well as some classics (burgers pizzas chicken). Spago was definitely our most favourite, the interesting dishes paired with a beautiful setting made for a great meal. We should note service was a little weird and lacking at the beginning, but once our waiter finally arrived, it did pick up and he was excellent. We went back for some appetizers and a bottle of wine, which we ate and drank at the bar (where they serve full menu) before we departed for the airport! The poke appetizer lived up to all the hype!


House Car
The Four Seasons offers a complimentary house car service 24 hours a day and we made use of it multiple times during our stay. Starting right at our arrival, before we were even checked in, and I had to go over to the Marriot to return our car to Hertz, they gave me a card and said to call them as soon as I am done and they would pick me up. They have multiple house cars available, most of the time we were in a GMC Suv and once in a Cadillac town car. They went above and beyond by dropping us off at the shops at wailea, then picking us up from the shops and dropping us off at the Grand Wailea, and THEN picking us up again at the end of the night. The cars were very clean and the drivers were extremely friendly and a pleasure to talk to.


Four Seasons Vs. Grand Wailea
We took a brief walk over to the Grand Wailea, and also had dinner there another night (humhumu – very delicious) as well as spa treatments another day (great spa), and in terms of comparing FS and Grand Wailea, they really are 2 different resorts catering to 2 different clientele. While the Grand Wailea is definitely Grand with beautiful, expansive and very well landscaped grounds, at the end of the day, it does give off a “Disney” type of feel. During our 3 visits there, the service was friendly, but not anywhere near Four Seasons Level. From what we saw, the Grand Wailea would be an amazing hotel for a family looking for the “Disney” resort feel. For us, and maybe for others, who are looking for more luxury and intimate feel, we would definitely recommend the Four Seasons.


Overall
For our first visit to Maui and to Hawaii, the Four Seasons was an excellent choice. The Four Seasons is beautiful and exudes luxury with service that you would expect from a 5 star hotel. I think overall this property is equipped to deliver luxury but it is really the level of service and attention to detail that elevates the Four Seasons to the top. It’s important to note, the hotel wasn’t very busy during our stay in Late September, and in our research we did find some criticism of the service during more busy times. The employees (pool, restaurants, check-in…anywhere) knew us by name, and were genuinely concerned about providing us the utmost level of service. Please understand that when you are looking at room rates, you are looking at more than just the actual price of room, the service, the facilities, the amenities all play in to the price. They definitely make life easy for you! We would have no hesitations recommending this hotel to anyone.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Santa Cruz, CA
1 review
5 of 5 stars Reviewed October 10, 2011

I've stayed at many hotels on Maui and this was the most luxurious. If you are looking for top of the line from the rooms, to the pools, to the service, you must stay here.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 9, 2011

We have just returned from 10 days at Four Seasons Maui with our 8 and 6 year old children. The service at the Four Seasons was amazing. In the time we were there we inevitably asked 'Would it be possible to...' 'Is it ok if...' and every time the staff were able to make our request happen. Our daughter loved the beautiful Ahi fish they have at the restaurants and the made it into sushi especially for her every day for lunch by the kids pool. The arrival and leaving gifts really made us feel welcome and I was astounded that despite the large number of staff, there was such consistency in service levels. The food also deserves a mention. Ferraro's was our favorite and the food everywhere (except room service) was excellent. Spargo (which is not managed by Four Seasons) had terrible bar service but fabulous food. The hotel is on a gorgeous beach. We snorkelled straight off it and saw a giant turtle! The pool is big, the heated spa fun and the kids club had gekko hunting which was a big hit. Very successful holiday.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florence, South Carolina
Top Contributor
319 reviews 319 reviews
70 hotel reviews
Reviews in 93 cities Reviews in 93 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed October 9, 2011

I had difficulty deciding between the three large luxury hotels in Wailea (Fairmont Kea Lani, Grand Wailea, and Four Seasons). I think we made the right choice after much reading on Trip Advisor and getting our travel agent's opinion. The Four Seasons is loaded with top notch restaurants for each meal of the day. Breakfast was the best buffet we have experienced ever. Lunch at Ferraro's was delightful near the pool. Duo was a fantastic dinner spot. We elected not to go to Spago and eat at a different location instead. Next time we'll definitely try Spago.

The service, professionalism and cleanliness were absolutely perfect. We enjoyed the complimentary outrigger canoe program, although we would love to have stayed out on the water longer! The beach was very nice, but not as nice as some of the West Maui beaches. One thing to note, and I confirmed this with a couple of folks who live in the area: Most days around noon, the wind and water kick up and can make things a bit dicey in the water, but still pleasant. The serenity pool gets quite windy since it is on an elevated section of the resort.

On the subject of the serenity pool, we noticed that a lot of people complained about the limited chairs available and getting in line early in the morning to reserve one. We really didn't have much trouble here. We usually put our name on the list and were called within and hour to come up and claim our spot.

My only issue with this resort is a personal one, and might not mean nearly as much to a majority of people. When I go to Hawaii, a big part of the draw for me is the culture and the style of the islands. I love the lei greetings, luaus, Hawaiian music, Hawaiian art, hula, and the perpetuation of all things that make this place unique and special. The Four Seasons has the lei greeting, the outrigger program, a couple of hours of live music & hula in the lounge each evening, and some Hawaiian art scattered in the lobby area. But I miss the Hawaiian music constantly playing in the background, the weekly luau, the sound of Tahitian drums from time to time, and need I say it again? more Hawaiian music everywhere! Maybe it seems incongruous with the more European styled hotel? Just sharing my thoughts. The Hawaiianness that exists there is very elegant, but sparse and sterile feeling.

Beyond that, our experience at the Four Seasons was phenomenal, especially when we realized we had been upgraded to a suite, which we attribute to American Express. Because we are explorers and like to change things up, we might try the Ritz Carlton Kapalua or the Grand Wailea next time, for comparison.

Room Tip: Use American Express travel services for potential upgrade on arrival. Higher floors are better for...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
2 reviews
5 of 5 stars Reviewed October 8, 2011

We loved DUO breakfast, which was probably the best breakfast we had on Hawaii.
The resort is running a scuba diving and outrigger (canoeing) sessions; what an experience!
We will probably never forget dining at Ferraro’s while the sun was gracefully setting down.
The hotel is in a great location, love the beach.
It was a great relaxing time in absolute luxury!

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Huntington Beach, California
1 review
5 of 5 stars Reviewed October 7, 2011

This was the best trip from start to finish. The staff is wonderful and friendly, anything you need at any time is yours. The rooms are immaculate. The bedding is luxurious. The food is outstanding. The beach is heaven on earth. My only recommendation would be stay longer then you are planning, because I PROMISE you you won't want to leave!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2011

If you want to splurge on a luxurious stay in Maui, choose the Four Seasons. Their resort is immaculate, beds are incredibly, blissfully comfortable, the staff is attentive and professional. It was our anniversary and we arrived to find a bottle of champagne in our room. We chose the club option which is so worth the extra you pay. You have incredibly scrumptious foods at different times of the day, breakfast, afternoon tea, cocktails in the evening with more yummy delectible goodies. My favorite was the chocolate croissants baked fresh every morning from their bakery. Always someone on staff to assist you personally in anything you need, reservations, directions, local information. The rooms are large and spacious. There was even a DVD player so I could still do my Zumba (had to work off those chocolate croissants!)

The pools are beautiful and poolside assistants come by with assorted complementary fruits, muffins, water while you bask in the sun. We always would come out fairly early to find our places to lay in the sun as people would all be doing this to get their favorite spots. They will hold them for up to an hour unattended. So we would find our location, lay our things down and then go back up to the club floor for some breakfast goodies and then ooze back into our lounges. The Serenity pool for adults only is our favorite, but you really have to be wanting to get up early for that. People line up around 6 a.m. to get in by 7 a.m. However, worth it, so worth it. So we did that once or twice for a quiet, blissful day sans the noise of happy blissful children playing in pools elsewhere. Love children, just nice to have an adult break. Swim up pool bar... awesome. I wish they had more than one Serenity Pool!

Walks along the beach... what can you say? It's Wailea Beach. Like viewing the world in Techni-Color. The colors are so vivid it's hard to look away. The Spa offered complimentary yoga and we enjoyed that on the beach in the early morning. Speaking of the Spa... truly that was our only disappointment. As Spa's go, and we've been to quite a few, it was a bit of a let down compared to everything else at the Resort. And way over priced, as most are at resorts of this caliber. We had a couples massage in huts on the beach and unfortunately my husband didn't ask about the cost. Five hundred dollars was a bit much and our massages were not stellar. We may have just caught two of the girls on an off night, so I wouldn't rush to too much judgment. But it was way over the top on the cost. We booked a couples massage at the Grand Wailea next door a few days later for $295 and it was incredible. Soaking in mineral baths, citrus body scrub, and massage. I would definitely recommend their spa. Grand Wailea had been our second choice for our stay and frankly, you can't go wrong with either if you're willing to indulge a bit with your finances.

We did not eat at the restaurants onsite (Club kept our tummies most content) however, we definitely recommend for over the top service a splurge at Nick's at the Fairmont down the road and also Mulligans on the Golf course (Irish Pub). And if you have a rental car and plan on driving around, Mama's Fish House (I believe that's what it's called) should not be missed. Absolutely the best fish we've ever had, but also a splurge.

After a week, we headed on to the Grand Hyatt on Kauai. When we checked into our room and checked out their club option, we wanted to cry and run back to the Four Seasons. Not in the same ballpark. The Grand Hyatt was nice (beds horrible) and the staff nice enough, but it's a horrible shock to your system after staying at the Four Seasons.

Thanks Four Seasons for a stay we'll never forget!!

Room Tip: Club is the way to go.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, October 11, 2011
Aloha from Maui,
I am delighted to read that you enjoyed your anniversary trip at our resort, and I would like to take this opportunity to thank you for selecting our property to celebrate such a special occassion. I am so pleased that you enjoyed the club and its amenities as well as our pools and beach. I am sorry to learn, however, of your disappointment regarding our spa. I would certainly welcome more feedback, as communication such as this helps us to improve and achieve the highest level of standards. Please feel free to contact me at maria.jagla@fourseasons.com or 808.874.2212. We look forward to welcoming you back to the resort, perhaps for your next anniversary.
Warm Regards,
Maria Jagla
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Maui at Wailea

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Wailea
#1 Business Hotel in Wailea
#1 Romantic Hotel in Wailea
#1 Luxury Hotel in Wailea
#1 Spa Hotel in Wailea
#1 Top resorts Hotel in Wailea
#1 Family Hotel in Wailea
#1 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
Number of rooms: 380
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Also Known As:
Four Seasons Resort Maui At Wailea Hotel Wailea
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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