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“Perfect Stay. Perfect Honeymoon. Perfect Staff” 5 of 5 stars
Review of Andaz Maui At Wailea

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Andaz Maui At Wailea
4.5 of 5 Resort   |   3550 Wailea Alanui Dr, Wailea, Maui, HI 96753   |  
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Ranked #5 of 7 Hotels in Wailea
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
2 reviews
6 helpful votes 6 helpful votes
“Perfect Stay. Perfect Honeymoon. Perfect Staff”
5 of 5 stars Reviewed September 30, 2013

The experience began two weeks prior to arrival while in the midst of final wedding preparations I received a call from Debbie, a concierge at the Andaz. There was no hassling, but instead a conversation where I felt like I was talking with an old friend. Perfect recommendations for my wife and I were discussed and the planning began with little or no work on my end...the Andaz was already taking care of it.
When we arrived at the beautiful premises there was no check-in desk. We were instantly taken in by the serene, zen-like environment and sat on a comfortable sofa, over-looking the ocean and discussing our week-long vacation. Again, no work on our behalf. The Andaz was taking care of it.
We were then introduced to Dahvii. He is the "Experience Manager" at the hotel. From that point on, as if the hotel hadn't already proved that it was the best experience we would have in a resort, Dahvii made our trip that much more spectacular. From recommendations, to simple conversation at cocktail hour. He elevated our experience once again.
It's not that the property is so grandiose (it is gorgeous with a beautiful beach). It's the little things that they did for us. Joe at the breakfast buffet who was making our fresh juices sticks out in my mind as someone who made us feel special for something seemingly small and, dare I say, trivial. It is those details. Those small details that the Andaz property understands perfectly. Every staff member was unbelievably friendly and genuine. Every drink was mixed perfectly. Every meal tasted like the best we had ever had.
I will always come back to this resort and recommend it to whomever I can. You all created a perfect honeymoon for Ali and I and we are grateful.

Much Love,
Nick and Ali Richey

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Sydney, Australia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2013

I'm just finishing up with an 8 night stay at Andaz, Wailea, Maui. I really don't feel like leaving..
I was greeted upon arrival by Michael who it turns out, I only discovered today, is the General Manager. He had not told me during my entire stay and he has been fabulous. So have all of the other team that work to make staying here a great experience.
This hotel has a cool vibe. Most of the servers and staff are young adults. They are happy and vibrant, fresh and seem very happy to work here. Nothing is too much trouble.
The room I have been in faces the main pools. (I've counted 4 pools but there could be more....I found my favorites and stayed at those). My room has it's own grass patch, frangipani trees, hibiscus tress, chairs, deck which are out from large glass doors. The room itself is very calming in natural colours of sand, white with beautiful chunky timber joinery and a day bed to recline on if you feel like some solitude. The bed is super comfortable, the lighting is gorgeous. The bathroom and layout is fantastic. The entire hotel is perfectly clean and spotless.
The resort is easy to navigate and doesn't feel too massive and large. It feels welcoming and personable and natural. Oh, and the lobby is wonderful with a central sand pit!
There are two bars and both are great. The cocktails are wonderful and the food is very fresh, natural and healthy.
I dined at the main restaurant several times and again the food was delicious. I loved the Ceviche.
The beach here is stunning and the beach staff are also really good. Lots of activities, great sun beds. Loads of towels...as many bottles of wear as you need.
This hotel is stunning, natural has a cool, summer vibe.
I'm already planning my next trip.
Thank you Andaz!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wailuku
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 27, 2013

The food and dining experience and the bar service is excellent. Chef Isaac Bancaco did a fantastic job, I have dined there two times and both times were unique and different. Outstanding vision and concept. Johnny and Kevin was on it for waiting the table. Resturant mangager Greg was very knowledgeable about the wines and pairings. A must experience and will dine there again. Food was fresh and each course was a delight!!!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 27, 2013

We were greeted by a great valet staff that wrapped a fresh flower lei around each one of us as we arrived. We were guided toward the check in lobby where we encountered an interactive check in. Our check in was on done on a tablet while we were given a brief tour of the property. We were also provided complimentary sandals and water bottles to keep.

Our room was modern with waterfall shower, large bath tub (can fit two), balcony with an ocean view, automatic draperies, complimentary snacks, and more
There are a couple different pool areas. One designed to be for an adult area (18+) without music and best for reading, Another was a little more of an interactive area with bar nearby, hot tub, and subtle music playing.

This hotel offers some great activities for free and some others for a small fee. We enjoyed the outrigger canoe each morning where we took a casual 45 minute canoe ride to check out the sea turtles. I recommend going on this in the morning. There are several other activities in the morning to get your day going that have little to no cost and are guided by fitness or aquatic professionals.

The only time we ate here was for breakfast and the food and service was amazing. I wouldn't spend this much for breakfast everyday both it was worth it to try it once. Everyone liked everything they ate.

The service at this hotel was second to none. Even though they have only been open a few weeks, the staff was experienced, well-trained, and had great personalities.

I used my two free nights from my Hyatt credit card here and it worked out great. Overall, I would definitely consider staying here again and if price was not an issue I would stay here more often than not.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Contributor
12 reviews 12 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 26, 2013

Fantastic views and great service. I was overly impressed by the level of service and professionalism displayed by all of the employees at the hotel. They've done a great job redoing the old Renaissance -- the rooms are very sleek and modern.

Although the room seems somewhat small, they did a great job utilizing the space and being very creative with the bathroom setup. Everything is "closeted off" in the bathroom, hiding the closet and toilet from view. The shower is a great walk-in shower which is separated from the bedroom area by a glass partition -- you can choose to leave it open or close the sliding doors for more privacy. I was surprised that the glass partition does not extend all the way to the edges, allowing some water to splash out into the bedroom area. Not a problem for me, but I can imagine as the hotel ages that this might cause some problems.

The staff was excellent. I wish I had gotten the name of the valet attendant that helped us when we arrived and also brought out bags down to the car. He was professional, personable and really left an impression on my wife and I. He went out of his way to ensure we had a great stay. The hotel front desk hosts (there actually isn't a front desk here -- just hosts wandering around with iPads to greet and check you in) were also friendly. I traveled with my wife and 2 1/2 year old -- all of the employees treated us with royalty and even greeted us by name. My daughter felt extra special with all of the attention she received.

We were disappointed that Morimoto was not open, and that there was some visible construction by the pool area. The Kaana kitchen was fantastic though. At first, we didn't understand the concept very well, but we ordered several small plates and enjoyed everyone of them. Surprisingly for me, the compressed watermelon turned out to be my favorite -- I don't even like watermelon, but they did a great job with quality and inventive dishes. I loved the farm to table concept. Yes, it was expensive, but it was so good that we returned the next day for breakfast and were wowed again by the buffet table. Yes, it was that good, and the staff from the chefs to servers to bussers went above and beyond to provide a fantastic meal.

I wish we had stayed more than a day -- it was the last day of a 2 week trip and made it a memorable vacation for my wife and I.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell, California, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 25, 2013

This resort was spectacular. We were so happy that we didn't stay anywhere else. The staff was above all the highlight of the trip. Every single staff member we encountered treated us like we were their best friend. Wonderful conversations and recommendations for the duration of our trip. This is what really sets this place apart from somewhere else. Everything from the way they greet you, check you in, the untraditional Market (snack/lunch/late night snack/gift shop), the design of the room, the staff, the food, the valet, the list goes on, was impressive. Massive sliding glass door in your room with sheer (they also have black out curtains but I don't know why you would want to use those) mechanical curtains allowed us to sleep with the window open which is amazing in Hawaii. The beach staff takes great care of you with complimentary lounge chairs, umbrellas, and towels. The beach in front of this hotel has very fine soft sand, and you can walk out into the ocean without worrying about rocks in the water. The food/drink were pricey but that's to be expected in Hawaii. Some competitors hotels are likely $350 or so a night. This place was $400/night but for what you get, at the Andaz compared to somewhere else, it feels like you're cheating. This resort was pleasantly surprising across the board. The entire hotel is a gem. Highly recommend, I don't think I could stay any where else after staying here.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, CA
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 24, 2013

We were some of the first to visit so we expected some quirks. This is a beautiful hotel & we'd probably go back after a few years. Our experience a couple weeks ago was a little difficult. There is NO kid's menu and ZERO kid-friendly food ("I'd like a $19 lobster-grilled cheese sandwich please, hold the lobster"). Traveling with kids requires laundry. I emailed to confirm the complimentary laundry would be available ("yes") and confirmed by phone 2 days prior ("yes") but it was not. I was told they would dryclean for 50% off (still pricey) so we bought extra clothes. Then we were told they would launder for free. I ordered chicken lollipops for $16 & got 4 two-biter chicken legs. Next day, I got 2. Next day, 3. They weren't worth $4 a piece so definitely not worth $8 each. The staff is very friendly & willing to try to find what you need, but I prefer to not need to get to the point that I need to ask for it....I want it there (like a reasonable priced kid's menu). Lighting & shades are automated in the rooms to save energy. That's great...until your husband leaves the room for golf at 6:00am, comes back because he forgot something & it triggers everything to light up......another quirk that needs to be worked out. The bar "mixologists" don't have Captain Morgan, Fireball Whiskey or Bloody Mary mix if this is important to you. It's important to us, so we bought some at the store but was told we can't have it by the pool in our plastic cups. Internet worked well. Valet guys are great. ALL staff was great. I think I prefer the Hyatt in Kaanapali though. More things to do on that side of the island & more reasonably priced.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazMaui, Manager at Andaz Maui At Wailea, responded to this review, November 11, 2013
Mahalo for your feedback on your recent experience with us. We have added a selection for our younger guests to our food and beverage areas since opening. In addition, we have taken some measures to better understand our technology in the guest rooms. We know our motion sensor detectors were sensitive, which now allows guests to have more control over the shades in the guest rooms. Thank you for your kind comments in regards to our associates, we are pleased to hear you had such positive interaction. We hope to welcome you back in the near future, and also appreciate your support of the Hyatt brand.
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Additional Information about Andaz Maui At Wailea

Address: 3550 Wailea Alanui Dr, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Wailea
#4 Top resorts Hotel in Wailea
#5 Green Hotel in Wailea
#5 Spa Hotel in Wailea
#5 Luxury Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Andaz Maui At Wailea 4.5*
Number of rooms: 297
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Andaz Maui At Wailea

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