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“A hidden gem in Wailea” 4 of 5 stars
Review of Hotel Wailea

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Hotel Wailea
3.5 of 5 Resort   |   555 Kaukahi Street, Wailea, Maui, HI 96753   |  
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Ranked #5 of 7 hotels in Wailea
San Jose, California, United States
1 review
2 helpful votes 2 helpful votes
“A hidden gem in Wailea”
4 of 5 stars Reviewed May 18, 2013

I recently planned a visit to Maui to visit my daughter. She recommended that I stay at the Hotel Wailea. I was somewhat skeptical of the property, since it wasn't beachfront. However, I had a great experience there. It is definitely not a resort, so one should not expect all of those amenities. I really liked that the units are spread throughout the property, so it gives a peaceful feeling. I stayed in a unit that had not been updated, but it was very comfortable - large bedroom and bathroom, living room, kitchenette, and balcony with an ocean view. There is a nice pool area. There is a shuttle that can take you to the beach, which is shared with the Grand Wailea. The restaurant on premises, Capische, is very good. The staff is attentive and helpful.

I would definitely return to this property. I recommend it only for adults, though. It does not have the amenities, activities or atmosphere appropriate for children.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 16, 2013

The statement above says it all!! Everyone, bellman, front desk, everyone is so pleasant!! The pool area is always quiet and relaxing...always chairs or mini cabanas available!! Sun or shade, your preference!!

Room Tip: All the rooms are amazing....we had a room with a panoramic view of Lanai, Molokini, and Kahoolawe...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, Michigan
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 11, 2013

We chose the Hotel Wailea as a place to enjoy the beauty of Maui, recharge our batteries and have a little space to spread out. While it is not directly on the beach, we chose a one bedroom that afforded a view of the ocean framed by lush landscape.
If you are into beaching it, there are cabanas available outside the Grand Wailea that are private and provides reciprocal benefits at the Grand Wailea restaurants and bars.
The staff at the hotel is fabulous. Everyone from housekeeping to valet to check-in were very helpful.
The only thing that keeps it from being 5 is that there are some areas that are starting to look a little worn around the edges (but are in the process of being refurbished) and some disappointments with an onsite restaurant. Check ahead of time if the restaurant is available for use later in the day. It is not owned by the property and may be closed for special events.

Room Tip: If you can pull off a room with a panoramic view do it. There are big differences between room s.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell River, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 7, 2013

The staff at this hotel were great, the lady that makes drinks at the pool and delivers them was awesome. We had a one bedroom with kitchenette, the kitchenette was no good, didn't have hardly anything to use, 2 glasses, 2 cups, 2 knives and forks and spoons that was it. The view though was amazing, it not beachside but I think its better because you get away from the crowds. The friendly chickens that came each night a sunset to sleep in the banana tree beside our Lanai were unique.

Room Tip: Cannot beat a room with a view.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

I don't normally stay at hi end hotels, but I decided to splurge for 2 days while in maui, based on price and hotel level the hotel wailea was a relative bargain. Reviews were dead on. The place is beautiful, serene and spacious. Considering it was fully booked, it seemed as if we were the only ones there. The reasonable resort fee, was fair, considering, self parking was included, a great beach, and umbrella and chairs. Rooms were great, however outdated as other reviews indicated. However not in poor shape, and very well kept. In fact, this is why the price is fair for the level of hotel this is. We got the special panoramic ocean view room at 239 per night, in my opinion, a spectacular deal. The grounds are breathtaking, and meticulous. I'd definitely recommend hotel wailea

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 4, 2013

Very nice hotel! This is not a choice with which you can go wrong. (I got engaged at this hotel, in privacy, before we stayed up all night and drove to the top of Hale'Akala to watch the sunrise.) Although this hotel is not beach-side, there is a frequent hotel shuttle to and from the beach. Still, we were happy to be renting a car (as there's much to see and do on Maui).

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMHotelWailea, Front Office Manager at Hotel Wailea, responded to this review, May 7, 2013
Aloha from Hotel Wailea!

Congratulations on your engagement! We are honored to hear that your proposal happened here. Please consider choosing the same stunning setting for your wedding venue. Our ocean and outer-island views are hard to top! I would love to introduce you to our wedding coordinator, America. May you consider choosing our sunset lawn to share this piece of paradise with your friends and family who may be attending your very special occasion.

Please feel free to contact me personally, or contact our Wedding Coordinator, America Salinas by email: ASalinas@hotelwailea.com or phone: 808-874-0500

In the meantime, we appreciate your visit, and your time spent sharing your experience on Trip Advisor.

Sincerely,
Karen Thompson
Front Office Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairbanks, Alaska
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

From the moment we arrived, we were very impressed with this hidden hotel. It is just a little tucked away from the touristy portions of Maui, but the quiet and beautiful setting reminded us of why we chose the island for our trip in the first place. The rooms were modern and clean. The staff was always friendly and helpful. The location is perfect. Although many people try to stay in a hotel directly on the beach, the hillside hotel seemed more relaxed and peaceful, and a quick ride to the beach was always available on demand from the hotel. The more of Maui we explored, the happier we were with our decision to stay here.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Wailea

Also Known As:
Resort Wailea
Hotel Wailea Maui
Address: 555 Kaukahi Street, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wailea
#4 Top resorts Hotel in Wailea
#4 Family Hotel in Wailea
#6 Business Hotel in Wailea
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Wailea 3.5*
Official Description (provided by the hotel):
Hotel Wailea Maui is a 15-acre all-suite boutique resort nestled on the plush hillside overlooking world renowned Wailea with spectacular panoramic ocean views, where you can watch whales breaching in season. Each recently upgraded one-bedroom suite offers ocean views, 900 square feet of spacious accommodations with a separate living area, private lanai and offers the following amenities: in-room WiFi Internet access, daily newspaper, mini-refrigerator, microwave, stove-top, coffeemaker, deep soaking tubs and safe. The resort also features an award winning Italian restaurant, swimming pool, gym, spa and beautifully landscaped grounds with waterfall and koi pond. Other amenities include a daily complimentary Kona Coffee Bar featuring an assortment of fresh local pastries and fruits, access to an off-site Wailea beach with exclusive attendant services and signing privileges at The Grand Wailea. ... more   less 
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