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“Wonderful hotel” 5 of 5 stars
Review of Hotel Wailea

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Hotel Wailea
4.5 of 5 Resort   |   555 Kaukahi Street, Wailea, Maui, HI 96753   |  
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Ranked #5 of 7 Hotels in Wailea
Vienna, Austria
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wonderful hotel”
5 of 5 stars Reviewed November 11, 2012

We spent five days at the Hotel Wailea and had an absolutely wonderful stay! The entire hotel facility is beautiful and open, with a nice garden and pool area and nice private apartments. Our apartment was directly facing the ocean which gave us magnificent sunset views. The apartment itself was very spacious, beautiful and clean and all the staff was super-friendly and very helpful. The food at the hotel's italian restaurant - Capische - was absolutely amazing and the quiet and relaxed atmosphere while sitting in the garden was simply excellent.
A nice little addition to the service is that the valet will drive you anywhere in the Wailea area - so if you wanna go down to the beach, to a restaurant or do some shopping in the area, it's quick and easy. And you just call them to pick you up again from anywhere in the area.
The only "downside" was that everything at the breakfast buffet was served with disposable plates, cutlery and plates.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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835 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
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English first
Aberdeenshire
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 8, 2012

We stayed at Hotel Wailea for a week! What a dream! We had one of the upstairs apartments facing the sea, sunrise was AMAZING! The hotel itself was beautiful! The open reception, lounge area and pool were fantastic! Our apartment was great too! We liked how the rooms were all separate, the shower was great! Just what we needed after a day at the beach! We never really used the kitchen area unless to make a coffee (we were on holiday, we don't cook on holiday!) When we arrived we used the valet to park and they had a little buggy that took us after check in to our apartment and showed us where all the lights and air conditioning were. We arrived quite late so really couldn't appreaciate the whole place till sunrise! The rooms were a little worn however the block next to us was being renovated so I have every faith that they will all be done and looking fab in no time! The gardeners were there most days and the grounds around the complex were stunning. We had no issues with bugs until the last night but this was no fault of the hotels, mu husband went onto the veranda and forgot to close the patio doors! But we didn't need to call and staff we just fixed the bug problem ourselves, a little common sense! Another huge plus for us was that it was off the beaten track and very quiet surroundings, the beach is only a short drive away but we seemed to find better beach areas for snorkelling a couple of miles away. A car at this hotel is a necessity, don't be put off as the driving on Maui is soooooo laid back. Housekeeping were fab too! We needed to buy the "hoover" bags to get all our clothes and purchases into our case and we left a note for housekeeping and they assisted no problems at all.

Room Tip: Opt for a oceanview room on the upper level of the block
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camano Island, Washington
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

Spent a week in Maui at the Hotel Wailea. The hotel is a bit dated but comfortable with pretty landscaping and quiet. We were visited every morning and evening by a couple of chickens on our lanai, they were a couple of characters. One of the real nice amenities is the lounge chairs with umbrellas on the Wailea beach especially for people that can't take too much sun. The rooms have plenty of space, the shower bath area is a bit different but works. The rooms have a stove but no microwave or pots/pans, does have dishes and silverware. The pool is nice but the spa does not have jets, just bubbles from the floor. The staff is very friendly and helpful. The only negative is that the maid service comes late in the day (3 or 4pm).

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapalua, Hawaii
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 5, 2012

On a hill over looking the ocean with spectular sunsets.
Great service very quiet and peaceful.Interesting Japanese baths with hardly ay people in them.
Gorgeous pool and enormous suites and beautiful gardens.They serve a nice continental breakfast which consists of local fruits and banana breads very yummy.
Great yoga.
Will be back in a flash!

Room Tip: Top floors have better views
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 30, 2012

The Hotel Wailea was a dream. The rooms were a bit outdated, but it appeared that they were updating other buildings as we were there. The bed was very comfortable and the room was very spacious.

The concierge was great! They were very informative and helped us to find some of our favorite things on Maui. In all of our interactions, they were very helpful and never felt as though they were selling us on anything.

The sunset view is fantastic from the hot tub, or from the main lobby. The property is not over crowded, which allows for a very romantic get away.

I would stay here again!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHotelWailea, Front Office Manager at Hotel Wailea, responded to this review, November 4, 2012
Aloha from Hotel Wailea!

And thank you for taking the time to post your positive experience on TripAdvisor.
I am delighted to hear that you had superior service from our concierge frontdesk staff.

If there is ever any travel questions you may have when planning your next Maui visit, please feel free to contact me individually, or my staff for any reason at anytime:
kthompson@hotelwailea.com or guestservices@hotelwailea.com or 808-874-0500


Mahalo Nui Loa,

Karen Thompson
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 30, 2012

This is a great Hotel with wonderfully friendly staff. The Hotel is built over the top of a series of waterfalls cascading into pools, it's as if the hotel is a bridge above the waterfalls. The rooms have the best showers and tub that allow you to look out over the ocean and island. The tub and shower area is huge. The bed is great and the linen is clean and silky. To top this off you can grab your beach gear and they will drive you to the beach and pick you up in a black Cadillac Escalade. You will feel like royalty here. Say Hi to Max he is one of the locals that works there and is the most generous and friendly person you will find at a Hotel .

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

Our stay at Hotel Wailea was phenomenal! When booking this hotel, I was a bit nervous because it was not on the beach, but that ended up being a plus! It is nestled up above all the shops and hotels and the property is gorgeous! They provide a shuttle to the beach if you don't have a car. It is quiet, serene, spacious and impeccably clean! The staff was amazing--helpful and always smiling. When we checked in, I had the front desk make my reservation for our anniversary dinner at Capische, and management sent beautiful chocolates before we left for dinner. With its Japanese architecture, lush grounds and spacious comfortable suites--this hotel is truly a gem!

Room Tip: We upgraded to a full ocean view and it was so worth it! Make sure you check out the Asian style sp...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Wailea

Address: 555 Kaukahi Street, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wailea
#4 Top resorts Hotel in Wailea
#4 Family Hotel in Wailea
#4 Spa Hotel in Wailea
#5 Green Hotel in Wailea
#5 Luxury Hotel in Wailea
#5 Business Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Wailea 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
The best of both beach and ocean view worlds-Hotel Wailea is located just 300' above the sea and is considered the most intimate hotel property within the Wailea resort area, with only 72 suites on an expansive 15 acres. Enjoy the Hotel Wailea Beach Club by day, stunning three-island panoramic views in the afternoon, poolside cocktails to a vivid sunset and award-winning dining at night. Then retreat to your one-bedroom suite, designed to feel like your own private luxury beach home. ... more   less 
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Also Known As:
Resort Wailea
Hotel Wailea Maui

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