We had originally booked the Te Au Moana luau during our one-night stay in Wailea. Unfortunately, our connecting United flight from Chicago was delayed in Los Angeles for six hours and we were unable to attend the luau. I called Te Au Moana from LAX to cancel and was told they were able because of the 24-hour cancellation policy. At that point our option was to pay for a luau we were not attending or schedule for the next day (which we did.) Because we were only staying in Wailea one night and traveling the next day to Kaanapali, driving back down the island to Wailea was not a sound option. So, I called Te Au Moana to appeal their cancellation decision one more time, and they approved. So applause, applause, applause to Te Au Moana for their understanding! Too bad we were unable to enjoy the show this time, so I guess we have to return ; )
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