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“Customer service applauded” 5 of 5 stars
Review of Te Au Moana Luau

Te Au Moana Luau
3700 Wailea Alanui, Wailea Beach Marriot Resort, Wailea, Maui, HI 96753
877-827-2740
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Ranked #9 of 18 attractions in Wailea
Type: Performances
Attraction Details
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Customer service applauded”
5 of 5 stars Reviewed April 1, 2013

We had originally booked the Te Au Moana luau during our one-night stay in Wailea. Unfortunately, our connecting United flight from Chicago was delayed in Los Angeles for six hours and we were unable to attend the luau. I called Te Au Moana from LAX to cancel and was told they were able because of the 24-hour cancellation policy. At that point our option was to pay for a luau we were not attending or schedule for the next day (which we did.) Because we were only staying in Wailea one night and traveling the next day to Kaanapali, driving back down the island to Wailea was not a sound option. So, I called Te Au Moana to appeal their cancellation decision one more time, and they approved. So applause, applause, applause to Te Au Moana for their understanding! Too bad we were unable to enjoy the show this time, so I guess we have to return ; )

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 reviews from our community

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Date | Rating
  • English first
  • Italian first
  • Any
English first
Los Angeles, California
Top Contributor
55 reviews 55 reviews
7 attraction reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
“Great Luau in Wailea especially with kids.”
5 of 5 stars Reviewed April 1, 2013

Great Luau with many activities before the food service starts to keep the kids entertained. Food was very good and the entertainment was excellent. Kids especially liked the fire dancing. If I wasn't there with the kids, maybe I wouldn't have rated so high.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westfield, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Beautiful Evening!”
5 of 5 stars Reviewed March 30, 2013

We loved the Te Au Moana Luau. We paid for premium seating and had an excellent view of the stage and program. Guests in premium seating are also given first access to the buffet. The food was very good and there were many choices of things to try.
The drinks were abundant, but a little weak. The sunset view was incredible and we loved seeing the whales just behind the dancers. Overall we thought it was a great Hawaiian experience in a lovely setting.
Our only complaint about the evening was that the on-site vendors charged an exorbitant price for items that we purchased and later found in Kihie for a fraction of the cost. If you go, don't buy anything from their vendors.

Visited March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, Massachusetts
Senior Reviewer
10 reviews 10 reviews
5 attraction reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Enjoyed our evening”
4 of 5 stars Reviewed March 28, 2013

We enjoyed the Luau. When they dig up the pig, the crowd can make it hard to see, but if you stay when the crowd disperses you can see the preparation technique, which I thought was interesting. The food was good. I thought premium seating was worth the extra cost. The drinks weren't great, but the coffee is good. Enjoyed our evening.

Visited March 2013
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Morrison, Colorado, United States
Top Contributor
55 reviews 55 reviews
23 attraction reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Great entertainment”
4 of 5 stars Reviewed March 28, 2013

Our entire family enjoyed the entertainment at the Luau and most of us found the food pretty tasty. I'm not a big fan of buffets, but this was good.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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