I was at Humu with my husband and a group of 11 for a work dinner during a week-long stay at Grand Wailea Resort (see review of that, under hotel reviews). This restaurant boasts "best ambiance" and "best resort restaurant", but they need to revise that. Our major comments/complaints:
1. We were seated near the waterfall, and found it hard to hear people immediately across from us, let alone at the other end of the long table.
2. We waited an unreasonable amount of time between appetizers and main courses. Perhaps that was due to the size of our group, but for a resort restaurant, I would expect better timing on the part of kitchen staff.
3. Our food was delicious. My husband ordered the chicken and pine nut dumplings appetizer, and we both ordered the macadamia nut crusted mahi maui, and all was divine. So, compliments to the chef.
3. They couldn't get the billing right. This was a major faux pas on the part of management. We had requested separate bills upon seating, and in fact, a member of our group needed to leave immediately after the main course and they were able to bring him his bill with no problems. The issue (they claim) was that their computer system didn't allow them to divide the cost of the two bottles of wine shared by most of our group. So, once we had finished our meals, we were made to wait (with only a couple of appearances by wait staff to reassure us that they were "working on our bills") for over 45 minutes! Any of us could have picked up a menu and added up the cost of our meals, then added the cost of the parcel of wine we each drank and then let them add their taxes and gratuity to that. Instead, our waiter returned to us with their "fix"--they had divided the total bill by the number of couples dining, and each couple was responsible for that portion of the total food and wine bill. We found this ridiculous, but we were so tired of waiting (and many of our group were jet-lagged, having flown in from the Eastern mainland that day), that we all just paid and left. ***I looked up the menu online, and the single appetizer, two entrees and glass of riesling my husband and I ordered total $105. We each had a small serving of the pinot noir (out of the two bottles shared by the table), so I would add something on for that. Even with taxes and gratuity, I can't see this exceeding $150. We were charged just over $200, which is what I assume each couple paid. So, we essentially subsidized those at our table who ordered more appetizers, dessert, or pricier meals. Not cool.
4. Our server was well-meaning, and even offered to have the manager come out to speak to us, but we all just wanted to leave (it was well after 10pm at this point). It was ludicrous that the manager didn't have the courtesy to come out, without being asked, when they were first encountering issues with the billing.
5. When I asked the front desk of the Grand Wailea how I could provide feedback regarding our bad experience at Humuhumu, I was simply handed a card with the trip advisor website on it and told to write about it--the hotel front desk was completely uninterested in trying to rectify the situation while the guest was still on the resort. We did our best to avoid eating anywhere on the resort after that, unless it was unavoidable.
Poor management and a basic inability to deal with a large work group at a 7pm seating = do not bother eating at Humuhumu!
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