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“Great Location,over the top decor, snobby service, food not great” 2 of 5 stars
Review of Humuhumunukunukuapua'a

Humuhumunukunukuapua'a
3850 Wailea Alanui Drive, Waldorf Astoria Grand Wailea Resort, Wailea, Maui, HI 96753
800.888.6100
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Ranked #21 of 41 restaurants in Wailea
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Local cuisine, Special occasions
Dining options: Dinner, Reservations, Late Night
Vancouver, Canada
Contributor
13 reviews 13 reviews
3 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Great Location,over the top decor, snobby service, food not great”
2 of 5 stars Reviewed February 17, 2013

We’d come to Humuhumunukunukuapua’a in 2012 and had a lovely time, so decided to come again in January 2013. Rather than phone in a reservation, we decided to drop in while we were doing a bumber around Wailea. And there were a few things that were a bit sour.

The Grand Wailea is so entirely over the top it’s positively silly. And enjoyable to wander around and giggle at. But we noticed that while the staff was friendly, smiling and greeting everyone, the guests avoided making eye contact, made no greeting to anyone and didn’t seem to be enjoying themselves very much. We were there perhaps 20 minutes and only one ‘guest’ responded to my ‘hi’. I’m guessing he was also ‘visiting’ and wasn’t staying at the Resort.

We approached a Concierge to book our reservation and when she realized we weren’t staying at the Resort, she became coldly efficient, took our booking and refused to validate our parking ticket (valet parking only at the Grand Wailea, with a minimum $10 charge...goes up over time), saying she didn’t have a stamp. Neither would the staff at the front desk, suggesting we go buy something in the shops and it would be validated there. I suppose they get a lot of vagabonds like us sneaking in to take a look at the place and have to take steps to keep the riff raff out.

We arrived early for our 6:30 reservation, planning to sit at the bar and enjoy the sunset. The bar was already full and those already there weren’t exactly accommodating to newcomers (we grabbed one stool and I planned to stand behind my partner) but we went to a table, instead. My partner is very good at getting the table she wants and she had little trouble convincing the hostess to seat us at a prime, corner table at the south-west edge of the lagoon – best sunset perch in the restaurant - instead of the middle-of-nowhere table we were first led to.

Our server soon arrived (I don’t like being called ‘dear’ or ‘honey’ but realize that some folks are just built that way – and our server certainly was) and encouraged us to order. We did but suggested that we wanted to wait twenty minutes or so before being served, as it was still quite early. The appetizers arrived soon thereafter and her response to ‘we aren’t ready to eat, yet’ was ‘well, the appetizers come out pretty quick once the order is in’. She took them back and the same plate returned to us fifteen minutes later, having clearly sat under the heat lamps for that time. We had asked for a modification to the appetizer platter to accommodate a food restriction and the kitchen handled that well.

Not once, or twice but three times over the course of our dinner, runners came by our table with food ordered by diners at other, nearby tables. One of our dishes was offered to another table before it came to us as well. This restaurant presents itself as a high-end and expensive establishment and the surroundings, if as over-the-top as the rest of the Grand Wailea, supports that presentation. The service was just not up to the standard one would expect from a restaurant at this level.

The food was generally good and the scallops were excellent. The bill was less than expected – a nice surprise. But we won’t be returning to Humuhumunukunukuapua’a. Even if it is fun to look around and more fun to try and say the name.

  • Visited January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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569 reviews from our community

70% Recommend
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
New York City, New York
Contributor
17 reviews 17 reviews
9 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“View amazing, food not so much”
2 of 5 stars Reviewed February 17, 2013

The view is perfect, the menu sounds interesting (albeit it VERY overpriced) but then when the food/drink arrive they don't come close to expectations. For $100 per person you want to feel well taken care of while dining on something interesting and delicious. The food was closer to red lobster with better menu descriptions and poorer execution. If you are dying to try this place go for a drink at sunset and skip the food.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Top Contributor
75 reviews 75 reviews
12 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
“Nice settling along the Lagoon”
4 of 5 stars Reviewed February 15, 2013

Very nice to sit by the lagoon and the children enjoyed watching the fish swim around during dinner. The food was also very good as was the service.

  • Visited January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Valentines day, NOT!”
2 of 5 stars Reviewed February 15, 2013 via mobile

This restaurant has two entries on trip advisor, Humu and Humuhumunukunukupuaa. it should be consolidated into one. Chewy undercooked spiny lobster had to be returned to kitchen and came back still chewy and hard to cut with a knife. Undercooked scallops lacked flavor. The garlic mash potatoes and asparagus were delicious though. Indifferent waiter kept asking "and for the lady? and the gentleman?" If he was so smart he should have picked up that the lobster was a mess and done something about. I'm not sure they care becuase the hotel has thousands of new guests every week. The service and food was much better at Mama's Fish House.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Valentines dinner, NOT!”
2 of 5 stars Reviewed February 15, 2013 via mobile

Lobster was undercooked and unable to cut with the knifes provided. The waiter took it back and returned a few minutes later with the same one cooked this time but very chewy and hard to cut. This is a first for me. The scallops also were a little undercooked but the garlic mash and asparagus was delicious. Not even close to the Mama's Fish House experience!

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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