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“Don't bother! Have had better service at a Denny's!!!” 1 of 5 stars
Review of 5 Palms Restaurant

5 Palms Restaurant
Mana Kai Resort, 2960 S. Kihei Rd., Wailea, Maui, HI 96753
+1 808-879-2607
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Ranked #15 of 41 Restaurants in Wailea
Price range: $25 - $50
Cuisines: American, Hawaiian, Pacific Rim
More restaurant details
Restaurant details
Good for: Romance, Local cuisine, Outdoor seating, Special occasions, Scenic view
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Delivery, Late Night, Dessert
Dining style: Casual Elegant
Cross street: Kilohana
Description: Overlooking the stunning coastline of Keawakapu Beach, Maui, 5 Palms Restaurant features innovative Maui Coastal Cuisine accompanied by spectacular sunsets over the sparkling blue waters of the Pacific Ocean. We are proud to offer fresh island fish from Hawaiian waters as well as fruits and vegetables from local Upcountry farms. Complementing our cuisine and setting is a friendly and attentive staff ready to bring the spirit of Aloha to your table.
Duncan, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“Don't bother! Have had better service at a Denny's!!!”
1 of 5 stars Reviewed February 19, 2013 via mobile

Where to start... Got seated immediately which was good. After ordering a drink and appy which came within 10 minutes thought not bad. Then a bus boy came around and asked if he could take our plate, uh no there was still a crab cake on it. Asked three times for a wine list, still didn't get one. Dinner order was taken still no wine list. Oh looks dinner has arrived and now we're asked if we know what wine we'd like. Gee would love to tell you but we've still not seen the wine list. We now ask to see the manager and explain to him the type of service we've received so far. We tell them to take our dinner away and would like the wine list. Silly us, we should have left but no we stayed. Finally ordered wine, and is brought over by the manager who is trying to suck up to us. Sorry not working you're still not getting a tip. Table next to us didn't get the salad they each ordered, another table had to ask for their desert,finally got it but had to ask for a spoon to eat it and oh yeah they received the wrong bill. They had to wait so long they took their desert home with them. Our server suddenly realized they forgot to give us our bread after they seated another table and their bread was brouhgt to them almost immediately. Ok dinner finally arrived and will say it was good.. Then server came by and said that desert was on them. I passed but asked for coffee and my husband said he'd have the creme brûlée and a coffee as well. Server came by with two spoons and one cup for the French press coffee and put it in front of my husband, excuse me did I not order the coffee first. Then she came by with the coffee and we had to ask for a second cup for myself. At this point we couldn't believe it. If we would have had a penny we would have left that as a tip for her but it would have been wasted as she wouldn't know that it is insult to her and the service she was providing. There was a very young couple seated next to us who were pretty much ignored by the server and our hearts went out to them as I'm sure he saved big time to take this girl out and to be treated like that is appalling.
Would I go back NOT A HOPE, would I recommend the place FAT CHANCE. We should have stayed in our condo and ordered a pizza and saved ourselves almost $200.
Anyone wondering if they should go to the 5 Palms in Kihei please save your money. The food was good I give them that but it's not worth the money and the service is total crap!!!!

    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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899 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Service is lacking”
3 of 5 stars Reviewed February 18, 2013 via mobile

The location is awesome, the food is decent but the service is lacking. Our server was friendly but the evening was full of apologies from the staff. I was disappointed with our experience.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
“Price does not reflect service”
2 of 5 stars Reviewed February 16, 2013

Second time we've eaten here, same service issues. Reservation for 3, table set for 2. Had to ask for 3rd setting as appetizers arrived. Our cocktails arrived so late the appetizers were served nearly simultaneously. Had to ask the waiter to clear the appy dishes and then watched him take another table's order with our dirty dishes in hand. He did not check on our table once except at the end of the meal to ask if we wanted dessert or the bill. It's pretty rare to see such poor service at this price point. Lovely view, but disappointing overall.

  • Visited February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leduc, Alberta, Canada
Contributor
20 reviews 20 reviews
8 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Valentine's Day made great”
5 of 5 stars Reviewed February 16, 2013 via mobile

We had been to the 5 Palms before for Christmas dinner so we knew what to expect. Had a very nice supper with, good service, very good food and a million dollar view..
Although it was very busy we did not feel rushed and the service was timely.

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Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Wonderful happy hour and an amazing view!”
5 of 5 stars Reviewed February 13, 2013 via mobile

Me and my fiancée absolutely love this place. We would come here every night that we were in Maui so we could enjoy their delicious happy hour and enjoy the amazing view of the ocean. The service was very pleasant as well. We can't wait to come back here again!

    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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