Where to start... Got seated immediately which was good. After ordering a drink and appy which came within 10 minutes thought not bad. Then a bus boy came around and asked if he could take our plate, uh no there was still a crab cake on it. Asked three times for a wine list, still didn't get one. Dinner order was taken still no wine list. Oh looks dinner has arrived and now we're asked if we know what wine we'd like. Gee would love to tell you but we've still not seen the wine list. We now ask to see the manager and explain to him the type of service we've received so far. We tell them to take our dinner away and would like the wine list. Silly us, we should have left but no we stayed. Finally ordered wine, and is brought over by the manager who is trying to suck up to us. Sorry not working you're still not getting a tip. Table next to us didn't get the salad they each ordered, another table had to ask for their desert,finally got it but had to ask for a spoon to eat it and oh yeah they received the wrong bill. They had to wait so long they took their desert home with them. Our server suddenly realized they forgot to give us our bread after they seated another table and their bread was brouhgt to them almost immediately. Ok dinner finally arrived and will say it was good.. Then server came by and said that desert was on them. I passed but asked for coffee and my husband said he'd have the creme brûlée and a coffee as well. Server came by with two spoons and one cup for the French press coffee and put it in front of my husband, excuse me did I not order the coffee first. Then she came by with the coffee and we had to ask for a second cup for myself. At this point we couldn't believe it. If we would have had a penny we would have left that as a tip for her but it would have been wasted as she wouldn't know that it is insult to her and the service she was providing. There was a very young couple seated next to us who were pretty much ignored by the server and our hearts went out to them as I'm sure he saved big time to take this girl out and to be treated like that is appalling.
Would I go back NOT A HOPE, would I recommend the place FAT CHANCE. We should have stayed in our condo and ordered a pizza and saved ourselves almost $200.
Anyone wondering if they should go to the 5 Palms in Kihei please save your money. The food was good I give them that but it's not worth the money and the service is total crap!!!!
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