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“Average food, indifferent service” 3 of 5 stars
Review of Cheeseburger Island Style

Cheeseburger Island Style
3750 Wailea Alanui Dr., Wailea, Maui, HI 96753
808 874-8990
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Ranked #36 of 41 Restaurants in Wailea
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Late Night, Dessert
Seattle, WA
Top Contributor
61 reviews 61 reviews
28 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Average food, indifferent service”
3 of 5 stars Reviewed March 4, 2010

We wandered into Cheeseburger Island Style after visiting the Shops at Wailea. Kitschy Hawaiian decor, lots of fruity drinks. We enjoyed reading the story of the chain on the menu. After ordering drinks, we ordered a cheeseburger (declining an aggressive attempt to upsell us to the Kobe beef burger) and onion rings and told our server we'd be sharing. When the food came, the burger was in one basket and the rings in another. When we asked for a plate, we were given a tiny saucer. We divvied up the food which was adequate but not great. The bun fell apart under the burger. The batter on the onion rings was too sweet for my taste. After we gave them our credit card, we sat at our table for fifteen minutes waiting to get it back while four to six staff chatted at the bar. I finally got up and asked that our card be returned to us. I was so irritated by this time that I left my spouse to finish up. A great example of how indifferent service can ruin a dining experience. I don't mind paying a split plate fee, but when you tell them you are sharing staff should be trained to inquire a) may we split that for you, and by the way there is a $3 fee or b) we can split that for you or would you prefer to do it yourself or c) at least bring an empty plate or basket big enough for you to do it yourself without having to ask for it when you told them you'd be sharing in the first place!

    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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604 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
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English first
Anchorage
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Poor service and food was soggy”
2 of 5 stars Reviewed February 22, 2010

We visited Cheeseburger Island Style on our last day in Maui and wished we would have skipped it. Not only did we have to wait and wait for service, we watched as birds ate from an abandoned basket of food on the adjacent table. There were enough birds eating, we thought the basket would be carried off! Then, the staff proceeded to seat a family at the same table without cleaning it off! Our food (chicken sandwich on ciabatta bread) was very soggy and fell apart in our hands. It was a very disappointing lunch.

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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Sydney
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Wouldn't bother”
2 of 5 stars Reviewed February 16, 2010

Went for breakfast and the smoothie was so super-sweet we couldn't drink it. I am pretty sure it involved no fresh fruit whatsoever. Food was very average and service was worse.
We didn't have a burger but based on what everyone else says about this place, you'd be better off heading to the Marriott for the best burger I've ever tasted!

    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
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Richmond, VA
Top Contributor
182 reviews 182 reviews
93 restaurant reviews
Reviews in 64 cities Reviews in 64 cities
73 helpful votes 73 helpful votes
“Chain restaurant provides value dining”
4 of 5 stars Reviewed February 13, 2010

Good hamburgers with reasonable prices. We ordered salads and barey had a chance to start eating them when our meals arrived. Like the outdoor dining aspect.

    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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Oregon
Top Contributor
67 reviews 67 reviews
56 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
“Should have skipped it”
2 of 5 stars Reviewed December 4, 2009

Well, I had glanced over the reviews here, but we were pretty worn out from a day of sight-seeing, and this place was right near our condo. What a waste of time and money! The food was only so-so (you have to remember that you don't get fries with your hamburger--they cost extra), but the service stank. I know they pride themselves on the whole "attitude" bit, but "attitude" at a restaurant shouldn't mean that no one refills your water or sodas, and that your tables are shaky. There was one friendly staff person, fellow from Belgium, but he wasn't our waiter--unfortunately.

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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