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“Still love it, but showing its age now, more than ever” 3 of 5 stars
Review of Makena Beach & Golf Resort

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Makena Beach & Golf Resort
4.0 of 5 Resort   |   5400 Makena Alanui, Wailea, Maui, HI 96753 (Formerly Maui Prince Hotel)   |  
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5th Nite FREE & Breakfast
Ranked #4 of 7 Hotels in Wailea
San Francisco Bay Area
Top Contributor
78 reviews 78 reviews
50 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
“Still love it, but showing its age now, more than ever”
3 of 5 stars Reviewed July 7, 2014

I've stayed here many times, most recently 7 nights in June-July 2014. Love the character of the place.
Pros:
-feel removed from busy area of Wailea - feel like you are "at the end of the road" and it's quiet.
-almost all rooms have a good view, some are spectacular (pay for Oceanfront, then specify to them ahead of time that you want to be in the front wing of the hotel that is directly parallel to the beach, which would be room numbers x30, x31, x32, or x33 where x is the floor). In these rooms you will directly face the beach and no construction or pool noise/view.
-pool area has free cabanas, enough lounges and spaces, and generally you will be amazed if you are accustomed to fighting hordes and saving lounges with old books at 6:30 in the morning! It is easy to get a nice space at this pool. But then the pool isn't so great (see Cons below)
-Management cares. Ann Roberts is one of the supervisory managers and she roams the grounds. I saw her take care of several issues including a group of young ladies with some inappropriate inflatable pool toys.
- Staff have largely been working here a long time, and enjoy it. Laid back yet capable.
-As other reviews point out, you will not be nickel & dimed here, no hidden or extra fees.

Cons:
-the hotel is old enough, with nice food storage shelf area around the refrigerator....that roaches are well set in this part of the room. We had roaches around all our food and purchased large ziploc bags to keep them out. It is not pleasant, but it is manageable. There would probably be no way for the hotel to control the roaches in this age of a building, given all their pathways to enter/exit.
-pool really is adequate, but not impressive at all
-Management does seem to be coasting down toward the eventual demolition or replacement of the hotel, whatever form that takes. You can see the money is not being spent on things, except staff. Other things are just limping along until something happens. This works in some areas, but other things that are being deferred or not done (like any real refurbishment, renovations, or costly maintenance) are starting to show up, to the detriment of guest experience.
-fountains in the fish pond make a lot of water noise in the most expensive oceanfront rooms. The guests want to hear the ocean sounds, not fountain sounds. The fountains do not come on until 7:02am (in my experience) and the early morning until that time was most enjoyable to be on the lanai of my room. Management could look at some other way to aerate the fish pond water.

Summary - if you know it's a hotel in decline, with great staff but older facilities, you will have the right expectations. The location and beach are what make it a great value.

Room Tip: Rooms x30, x31, x32, and x33 (where x is the floor number) are preferred front side of hotel, direct...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakenaResortMaui, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, July 14, 2014
Aloha we thank you for the honest review of the property. We are glad to hear that overall you have found a relaxing stay at Makena and we thank you for your continued support of the property. At Makena, we take the cleanliness of our rooms seriously and any reports by guests regarding infestations of any kind are taken seriously and handled swiftly, plus routine visits from local pest control to keep our property regularly maintained. Our pool area is modest compared to other resorts in the area however the beach fronting the resort is one of the best on the island. The future plans for the resort is currently still in its planning stages with any finalized projections and dates still needed to be set. Till those plans become more concrete we plan on continuing our trademark hospitality and maintenance of our resort. Your comments regarding our fountains has been forwarded to our team for review. Again we thank you for the review and wish you a warm Aloha from our sunny shores.
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2,225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (491)
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English first
Alpharetta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

Like many other reviewers, I'm sad to hear that Makena Beach is converting to condos. The property is beautiful, the beach is perfect- not crowded, swimmable, great snorkeling, and the staff is great! We also felt it was very convenient to the Wailea and Kihea areas, where we went every night for dinner, especially since the resort shuttle will take you to Wailea. We did alot of comparison between this and the Marriott in Wailea, ultimately choosing Makena because it was (1) significantly cheaper, especially when you factor in parking and the additional fees charged by other resorts, and (2) because the beach was more secluded. We were so happy with our choice! My husband loved the breakfast buffet. It's unfortunate that Makena either won't be an option once it converts or will be significantly more pricey than it is now.

The only reason I wouldn't rate it as Excellent was because of the bathroom. We had the issue with the water pressure and the water going back and forth between very hot and cold. Looking at some other pictures on the site, it looks like our bathroom was not upgraded like some of the others. However, this certainly wouldn't deter me from recommending Makena to others.

Some things we did while we were there that we really enjoyed: (1) took a walk to the left of the hotel as you're looking at the beach. That will take you to some great fishing spots, and lots of lava rock. We found all kinds of interesting shells, sea glass, and small pools. It will also take you to little beach; (2) Snorkeling with Kai Kanani at the Molokini crater. This company will pick you up right in front of the resort, which means a much shorter boat ride, you beat the other boats there, and it's very convenient, and (3) putt putt! The resort has a small putt putt course, badmitton, ping pong, story time, etc. These small touches made our stay so much more enjoyable.

Room Tip: Our room was top floor, "ocean view". Although it would have been nice to be "ocean...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2014

What an absolutely wonderful resort, the facility is clean, and well maintained. We love this location - remote yet so close to shopping and restaurants. The entertainment is varied our favorite and the fire pit with smores and storytelling was wonderful! Feeding the fish in the morning and grabbing a yummy breakfast with selections for the pickiest eaters. Snorkeling is outstanding we Highly recommend!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Valley
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

We enjoyed the Makena Golf & Beach Resort! The Makena coast is so beautiful. We love the climate on this part of the island. We love the beach for swimming and snorkeling. We also love the pool area!!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ojai
1 review
5 of 5 stars Reviewed July 7, 2014

Your facilities and staff were outstanding. We had a marvelous vacation and wish we could have stayed for a month. So sad to hear that you will no longer exist in 2016. We look forward to returning to Maui someday. Thank you!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Volcano
1 review
5 of 5 stars Reviewed July 7, 2014

wonderful and very comfortable feeling as soon as we stepped out of the car. . Staff is the most friendliest. Made us feel at home. Easy to talk to. Grounds and rooms are very clean. I would go back again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 6, 2014

We attended a beautiful family wedding at the Makena Beach and Gulf Resort. It is a lovely, well-maintained property. The staff is friendly, helpful and clearly well-trained. Valet parking is complimentary, a real plus.


  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makena Beach & Golf Resort

Address: 5400 Makena Alanui, Wailea, Maui, HI 96753 (Formerly Maui Prince Hotel)
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wailea
#3 Family Hotel in Wailea
#3 Romantic Hotel in Wailea
#3 Top resorts Hotel in Wailea
#4 On the Beach Hotel in Wailea
#4 Green Hotel in Wailea
#4 Luxury Hotel in Wailea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Makena Beach & Golf Resort 4*
Number of rooms: 310
Official Description (provided by the hotel):
Beach front resort located on Maui's southern coast, the family friendly beach front resort, formerly known as the Maui Prince, offers guestrooms and suites complete with private lanais and ocean views, tennis club, convenience to Wailea Golf, an inviting white sand beach and a aloha-spirited staff; it is the Maui vacation you have been waiting to have in luxury style beach resort. Makena Resort is a great value with no resort fee, no parking charges (valet or self) and complimentary Internet throughout the resort! ... more   less 
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Also Known As:
Makena Beach & Golf Hotel Makena
Makena Beach And Golf Resort
Prince Hotel Maui
Maui Prince Hotel
Prince Hotel Wailea
Wailea Prince Hotel
Makena Beach & Golf Resort Wailea, Maui

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