So relaxing to start with not to have to pay for a resort fee. Everything here is included, as valet parking and wi-fi in the room (good speed). Of our island hopping experience, this is the only place to do so. Kids also feel welcome with goodies especially for them.
Welcoming was great (thanks to Sally and her great colleague !): check-in was smooth and quick. For a while, we thought the fireworks on the beach was for us (we arrived on July 14, which is our National day) but we herad it was a special occasion and not for the Frenchies. The room was spatious (king bed + sofa for the kids), and a big balcony with an amazing view on the ocean. Our friends in Minneapolis who highly recommended the resort (thanks Annie !) had told us about a construction going on on the north side. We realized this only after a few days, as they made no noise, and did not block our view at all.
Food was good also (we tried the breakfast buffet, the main restaurant and the pool restaurant), but what really makes a difference in this hotel is the quality of service. From the valet parking (thanks Richard), to the umbrella guys, everybody was smiling, nice and helpful always. And never did we feel this was fake or not sincere. Unfortunately, we spent only six days at the Makena, and can't wait to be back. Thanks Diane (our concierge) for your tour advice, thanks Faiz and your French colleague (sorry i forgot your name) for your great and warm welcoming, and incredible advice on touring the island.
Only one thing we believe could be improved is the old-style swimming pool area, although there again people are amazing (thanks Big C. !). But to those who think of booking here, be aware the beach is also a great place for snorkeling (we saw six or seven green see turtles one meter from the shore !).