We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding service” 4 of 5 stars
Review of Makena Beach & Golf Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Makena Beach & Golf Resort to your Saves list
Makena Beach & Golf Resort
4.0 of 5 Resort   |   5400 Makena Alanui, Wailea, Maui, HI 96753 (Formerly Maui Prince Hotel)   |  
Hotel amenities
Ranked #4 of 7 Hotels in Wailea
vancouver
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Outstanding service”
4 of 5 stars Reviewed February 6, 2012 via mobile

The service is what sets the Makena apart from the other resort-themed hotels on Maui. Shell necklaces at check in, cookies in the room, fresh pineapple slices and cold water served poolside and small bags of food to feed the fish at breakfast are a few of the small touches that make a stay at the Makena memorable. The grounds and rooms are nice and breakfast buffet ample. It is on a good stretch of beach and relative isolation gives it a quieter, "old Maui" feel.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
Aloha! At Makena we strive to treat our guests like family and are glad that you felt the aloha during your stay. We hope that you will come visit us again. Warmest aloha on behalf of the Makena ohana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,222 reviews from our community

Traveler rating
    1,444
    593
    119
    49
    17
See reviews for
480
1,320
63
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (490)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Rochester Hills, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2012

Everything we expected and more. Beautiful beach, rooms, service and a wonderful breakfeast buffet. Ron at the front desk went the extra mile to make sure his guests were completely satisified. In all my years staying at hotels I never met a front desk person to be as acommadating as Ron.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
Aloha Mike! Thank you for your wonderful review of the resort. We really do hope that you will be back also. Please know that your comments have been forwarded to both Ron and our human resources office for recognition. Warmest Aloha from the Makena Ohana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 1, 2012

We spent the first 2 days of our 10 day vacation on Maui at this beautiful resort. Our room was a panoramic ocean view and boy was it ever! Amazing views of Molokini, Lanai, sunsets, and whales. Loved listening to the crash of the ocean on the beach during the night. Service was great, golf accommodations superb, grounds beautiful, and the breakfast buffet a delight. We enjoyed the resort so much, when we were notified that our flight home was delayed an 1 1/2 hrs, we went back to Makena to enjoy the pool bar and its surroundings as our final stop.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
Aloha! We are honored to be included a stop on your 10 day vacation in Maui. The Makena Beach & Golf Resort really is a superb location for beach going and golf (hence the name). We hope that you will return again soon and thank you for providing this review of the resort. Warmest Aloha from the Makena Beach & Golf Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 30, 2012

We had a blast this past January in Maui. Staying at the Makena Golf & Beach resort for just four days, we were treated to amazing views, quiet private beach, top quality accommodation and very helpful staff. The rooms were clean, modern and comfortable, and the balcony was a nice touch for those mountain and beach views. Great location / parking not an issue. Only criticism would be that the baths are far too shallow. Huge bathrooms - but tiny bath. I highly recommend the luau.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
Much mahalo for your review. We are glad you found a bit of paradise in our resort. We hope that you will return again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Top Contributor
93 reviews 93 reviews
25 hotel reviews
Reviews in 57 cities Reviews in 57 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 28, 2012

We traveled for 19 days in Hawaii and this was one of our favorite resorts. This hotel is an excellent value. We stayed for 2 nights. One of the aspects we enjoyed was that Staff people were thoughtful and extra considerate but they did NOT seem to be fishing for gratuity constantly. In fact, we did not see people offer them gratuity at all except for Valet services.

Pros- As i Prefer members our room was upgraded to a lovely ocean view room and included Free delicious breakfast buffet daily, freshly baked cookies delivered to our room, immediate request of extra down pillows, FREE valet every day of your stay, Delivery of chilled water to you at the pool and beach, free use of beach chairs even right down on the beach, delivery of free cool washcloths while at the pool, semi-heated shower near the beach to rinse off. Free use of a "hospitality suite" so we could swim and then shower before catching our flight even though we had already checked out, brunch includes a petite thermal coffee pot so you can refill your own coffee! Excellent in room shower and nice bathroom set up.

Cons- More geared towards older people and families with children. No hot tub and heated pool. If we had stayed more nights we might have gotten tired of the scene with so many children and older people. The poolside waitresses seemed a little understaffed. Would have been nice to have more than 2 full sized towels per room. Would have been nice to have 2 suitcase racks instead of 1.

Two examples of such excellent service.
1. My husband went up to get snorkel gear for us and he returned accompanied by the salesperson who was asking me to sign a waiver. This was so thoughtful since he saved my husband a trip down to get me our of the ocean and then for both of us to go back to the ocean.
2. One morning we ran the 1/2 marathon up in Lahaina and we hurried back to the Makena go catch breakfast before 11am. We showed up at 1045 and when the man saw me running he told us to me "the race was over, stop hurrying, this is Maui." The kitchen staff did NOT seem in a hurry to dismantle the brunch even as late as 1130, they let us and everyone graze for a long time each morning. This was very thoughtful since most places are NOT like this.

Overall a very good experience, we would recommend this place to our family/friends and tell them it lets them feel like they are at a 5 star resort for a price of 3.5 stars. It is further away than other resorts but for the peace and quiet it is wonderful.

Noel at the front desk was particularly helpful on several occassions. Thanks Noel!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
Aloha Amanda, you are welcomed to back whenever you can! We thank you for the review and are proud to be one of your favorite resorts during your 19 day stay. We are happy that our staff was able to provide with you the hospitality that we hope to provide all our guests and that you felt the breakfast buffet was superb. We really do hope that you will return again sometime soon. Warmest Aloha on behalf of the Makena Ohana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SF Bay Area
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 28, 2012

Small and quiet. Nice beach. Reasonably priced. What really sets this place apart though is the staff. In my case, I needed a quiet place for a few hours. Without any fuss, they just gave me access to a conference room. The guys at the beach had fun entertaining our kid and telling us old Hawaiian stories. The internet connection, at $25/day is way too expensive. And if you have AT&T for your mobile, you'll be lucky to get 2 bars.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
At Makena our most prize asset is our genuine staff, we are happy that we were able to provide you with the exemplary service that we hope to give all our guests. We currently assessing our internet situation at the resort. We hope that you will return again soon and we thank you for taking the time to write a review of the resort.
Aloha a hui ho (until we see you again)
The Makena Ohana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas
Top Contributor
239 reviews 239 reviews
44 hotel reviews
Reviews in 79 cities Reviews in 79 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed January 28, 2012

My wife and I absolutely enjoyed our two day stay at the Makena Beack Resort. Every staff person we encountered took the time to assist us in every way possible. They were well trained and went the extra mile to ensure we were having an excellent visit. The property has recently been totally upgraded. A great beach and all the amenities for a fine resort stay.

Room Tip: Try to get an ocean view on 3rd floor or higher.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbonilla_makena, Public Relations Manager at Makena Beach & Golf Resort, responded to this review, February 13, 2012
Much Mahalo (thanks) for your review. We are happy that you and your wife thoroughly enjoyed your stay at the Makena Beach & Golf Resort. We are also glad that our staff has lived up to our tenets of hospitality. We hope that you will return again soon. Warmest Aloha from the Makena Ohana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Makena Beach & Golf Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Makena Beach & Golf Resort

Address: 5400 Makena Alanui, Wailea, Maui, HI 96753 (Formerly Maui Prince Hotel)
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wailea
#3 Romantic Hotel in Wailea
#3 Family Hotel in Wailea
#3 Top resorts Hotel in Wailea
#4 On the Beach Hotel in Wailea
#4 Luxury Hotel in Wailea
#4 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Makena Beach & Golf Resort 4*
Number of rooms: 310
Official Description (provided by the hotel):
Beach front resort located on Maui's southern coast, the family friendly beach front resort, formerly known as the Maui Prince, offers guestrooms and suites complete with private lanais and ocean views, tennis club, convenience to Wailea Golf, an inviting white sand beach and a aloha-spirited staff; it is the Maui vacation you have been waiting to have in luxury style beach resort. Makena Resort is a great value with no resort fee, no parking charges (valet or self) and complimentary Internet throughout the resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, HotelTravel.com, BookIt.com, Agoda, Travelocity, Odigeo and Tingo so you can book your Makena Beach & Golf Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Makena Beach & Golf Hotel Makena
Makena Beach And Golf Resort
Prince Hotel Maui
Maui Prince Hotel
Prince Hotel Wailea
Wailea Prince Hotel
Makena Beach & Golf Resort Wailea, Maui

Owners: What's your side of the story?

If you own or manage Makena Beach & Golf Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.