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“Great Family Hotel!!!” 4 of 5 stars
Review of Grand Wailea - A Waldorf Astoria Resort

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Grand Wailea - A Waldorf Astoria Resort
4.5 of 5 Resort   |   3850 Wailea Alanui Dr, Wailea, Maui, HI 96753   |  
Hotel amenities
Ranked #6 of 7 hotels in Wailea
Guatemala City, Guatemala
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
“Great Family Hotel!!!”
4 of 5 stars Reviewed May 22, 2013

The hotel, its Lobby filled with sculpture by Botero, the gardens, the beach and the swimming pools are spectacular. We stayed there with my wife and kids, the hotel has a mini water park, the kids did not want to get out of the swimming pool, they had such an amazing time. As with all Waldorf Astoria hotels, this one is expensive, but if you ask me well worth it. If you're visiting Maui with kids, consider staying here, just beware the kids may not want to leave the hotel, and neither will you!!!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 21, 2013

The only reason I didn't rate it one star is because the resort itself is beautiful. Hey, how can you go wrong in Maui? However, it is difficult to rate the service BECAUSE THERE WAS NONE. I was there with a very large group. You would think the General Manager and Food & Beverage Director would be prepared. Nah. Surly waiters - when they showed up. My husband & I actually walked out after our drinks & appetizer after waiting so long - having to order with the busboy - being told there were "no crackers" in the entire hotel to go with our fruit & cheese plate - having to get our own utensils...it goes on and on. The coup de gras was our last night at the resort - where we were visited by THREE roaches running around the room. We did change rooms for the night. However when my husband went to the General Manager, he was too busy, in a meeting, etc. Finally he brought a roach in a bag to the front desk - that got his attention. After much negotiation with the arrogant manager he reluctantly gave us a store credit. No sorry, no attempt at being at empathy...Last comment - we have stayed at the New York Waldorf-Astoria several times. The difference is night & day. This resort should NOT be considered a Waldorf hotel. Mr. Hilton, (who now owns the Waldorf brand) would be rolling over in his grave.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Guest Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, May 28, 2013
I appreciate your speed in bringing this issue to my attention. The comfort of our guests is of the utmost importance, and we always strive we deliver the singular luxury experiences our guests expect from us. I have since followed up with our pest control company, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me know. Thank you.
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Mill Creek, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2013

We stayed there our wedding night and the following night, it could not have been better. Ease of check in, they let us check in early and check out late. The view, the grounds, the lobby, the entire place is like a palace and worth every penny - which we felt was very reasonable given the experience. Highly recommend

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 21, 2013

This was our first trip to Hawaii. From the split second we arrived, we had an immediate welcome from the Valet, Bellhop and check-in Assistant - all at once. We were checked-in, car whisked away, and bags taken care of seemingly within 2 minutes, and were led to our room by the Bellhop. The 'journey' to our room (it is a vast property) was full of head turns this way and that catching "wow" views of the ocean, indoor/open-air gardens & reflection pools, and peaks at the incredible lush gardens of the property. The room was excellent; spacious, small fridge/coffee bar, HUGE bathroom with deep garden tub AND separate/large shower, and the balcony had amazing views of the property exterior gardens, and was great that it had high quality, comfortable cushioned balcony furniture (rather than the typical cheap hotel stuff). Now, the property itself...........awe inspiring. Paths meander around the whole exterior, where you're constantly surrounded by water pools, or trickling little streams or small waterfalls, or lush trees/plants/flowers, or any of the numbers of property swimming pools with just beatiful views everywhere you look. There's so many pools, many on different levels with mini easy-going water-slides taking you from one to the other. Also a lazy river and really cool swim-up bar (chat with Richie.......super friendly bartender!). Great for kids too with a pool that has a rope swing, plus some other intermediate and more aggressive water slides (including a WATER elevator - you'll just have to see it to understand). The property boasts many food/beverage options with various restaurants. We tried the "Amasia" restaurant for some late-evening small plates, and service/food was super. All the staff we came across were extremely helpful and friendly. The property is in a perfect location right on Wailea Beach. Overall, we felt like in Paradise and could've stayed forever. One of the best resorts/hotels we've stayed at. Comes with a high price for sure, but if you can swing it, i personally didn't see a better hotel/resort on the island.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GWExec, Guest Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, May 21, 2013
Aloha,

Thank you for the 5 star review. We are so happy to read that you had a wonderful time.

We will be sure to share this review with Richie. We are certainly lucky to have him all these years. He is mentioned by name in reviews more than any other employee and I can't think of a single time someone has made a complaint about Richie. He really is a jewel and is an ambassador of True Waldorf Astoria Values and Service. We hope you'll be back to say hello to him one day.

Warmest aloha!
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Hawai'i
Top Contributor
120 reviews 120 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 20, 2013

I've stayed here numerous times, first when it was the Grand Hyatt Wailea then under KSL as Grand Wailea. Currently a Hilton resort, nothing much has changed.

Atmosphere:
Because this property opened as a Grand Hyatt, it's everything what the "grand status" is to present Grand Hyatts. Gorgeous first impression as soon as you drive up. Huge man-made waterfall, big Porte cohere, flowers, water features and art sculptures adorn the atrium lobby, with the awesome outdoor Botero Bar as the main centerpiece. And large scale, as in almost 800 rooms.

Rooms:
I've stayed in a standard room and a junior suite.

The standard rooms are very spacious with a big bathroom with soaking tub, glass shower but unfortunately a single vanity basin. The balconies are spacious too. Some are mountain views but majority of the rooms face the ocean.

The junior suites (called the Alii Suites back in the day) are located in the lower rise wings closer to the ocean. It boasts a separate bedroom and living room thus giving you two balconies. The bathrooms have upgraded marble but are the same size as standard room bathrooms. All views are ocean.

Pool:
This is the high point of the resort. It's a mini water park for all ages to enjoy.

For adults only, a formal pool with private cabana rentals and outdoor massage tents.

For all, the best resort water features in all of Hawaii! On the main level there's the worlds only water elevator that lifts you to the highest point of the terraced pools. Basically it's an enclosed cylinder (but open at the top) that houses a circular bench similar to an inflatable tube with a fixed guide in the middle that fills up by waterfall from above and raises about 10 people at a time in about 5 minutes.

Once at the top, there are several small pools (about 3 or 4) that are interconnected by mini water slides. You end up in a mini raging river (not deep, around 4' or so) that leads to another pool with a swim up grotto bar with rock bar stools in the water and even a rock seating booth in the water. From here there's a wide and raging slide that shoots you into the lazy river. Here's where you find the rope swing. Further down the lazy river is the main pool with one part that features a sandy beach.

Parking:
Now it's all valet-only parking, no self parking.

Restaurants:
I've eaten at Humuhumu and the now closed Kincha which is currently Amasia.

Humuhumu is a beautiful open-air restaurant that is surrounded by fresh & salt water pools with the best views of the pacific & sunsets. Back in the day the crabs & lobsters were stored in one of the pools, then your server would walk you over and let you choose exactly which one you wanted and fish it out with a bucket. Not sure if they still do that. The food is mainly American and pacific rim.

I've yet to eat at Amasia but the decor hasn't changed much. Beautiful Japanese sitting rooms and decor straight out of Japan. Most of the stone work was imported from the slopes of Mt Fuji in Japan. Beautiful views of Japanese gardens, but no ocean views as the restaurant sits in a tucked away corner of the resort.

Spa Grande:
Beautiful and huge European-style spa. The termé is awesom, with hot tub, cold plunge, steam, sauna, massaging waterfall showers and salt baths. Awesome views of the adult pool and pacific from the spacious lanai waiting area.

I had a men's package that featured a 50-min massage and 50-min facial. Mostly all massages and body treatments come with a short loofah scrub at the beginning.

Nightclub:
Tsunami is the jewel of all of Maui. Really, there isn't another nightclub available on this island. But its been closed for years now and opens up its 10,000 sf mainly for private events and functions. I have a separate Yelp review for Tsunami.

Banquets & events:
They have the largest ballroom and meeting space on Maui.

Service:
Everyone was friendly and professional. Never encountered any problems.

Overall:
Probably one of Maui's best resorts because it offers all guests regardless of age something to do, and on a grand scale.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Guest Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, May 21, 2013
Aloha!

Thank you very much for such a complete review and all of the compliments!

This reviewer mentions our swim up bar wih the rock bar stools and table. One thing people might not know about our super cool grotto bar is that warm water is jetted through to your feet while you sit at the grotto bar! You might think that strange when its so hot outside, but sipping on frozen drinks in the water can put a bit of a chill in you. Its a small detail that adds to your comfort.

A hui hou!
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Scottsdale, Arizona
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed May 19, 2013

This marked our third trip to Hawaii, second to Maui and without question we returned to Grand Wailea after having spent the first part of the week with our grown children and young grandson at a condo-style hotel in Lahina. The Grand Wailea provided amenities that allowed us to indulge in distinct ways while remaining at a family friendly resort. As one previous reviewer indicated, the Grand Wailea does have a bit of a "Disney-esque" feel to it although me it's more of a Xanadu in grandeur scale but just under the bar in opulence.

We enjoyed the fact that there is an adult pool and although there was a business convention in progress we situated ourselves far enough away from their outdoor activities to be distanced from the noise of their daytime activities. The night time events appeared to be distanced from the other hotel guests, as far as we could see, or as far as we were impacted by their being at a hotel of this size. Certainly there were a large amount of guests drinking quite a bit during the day and evening but we did not see or hear any guests behaving in any loud or inappropriate manner to which another reviewer alluded. The two-person covered chaises facing the ocean with easy access to the pool areas were reasonably priced at $95 for the daily rental. We had no problems with having to wait in line to obtain these, nor to get towels as other reviewers indicated; this was not, however, a time of year when school was typically out of session although there were certainly plenty of school age children present. The kids we saw were generally well-behaved and attended by parents or care-givers.

The restaurants were adequate and service pleasant. Prices were competitive with most other fare at comparable establishments on the rest of Maui. The food was on par as well although we did very much enjoy traveling down the road a bit to Gannons for meal there one evening. We also enjoyed walking to the Four Seasons, a distinctly smaller and toned down yet naturally elegant hotel located next to the Grand Wailea and a short walking distance away.

Our room was upgraded upon check in from a garden view to a partial ocean view. We had not requested this but perhaps because we were return guests and also because we had arrived early and the room available upon checking in. We did not spent a lot of time in there but we found it to be comfortable and to our liking, especially after turning the air conditioning to a cooler setting which got some of the musty odor out, which we recalled from our previous stay. I am sure that is not terribly unusual for a tropical setting if the a/c is not set low in between guests stay. It was clean, large and well-appointed, complete with refrigerator supplied with two water bottles. Housekeeping was efficient in the mornings and evenings.

There was one hotel attendant, a spa receptionist, whose attitude could use some additional training as she nearly caused us to cancel our scheduled appointments in the spa when we questioned how the package we had booked differed from the one we had seen advertised in the magazine supplied in our room as both were featured as couples packages. Her rather frozen response was that ours was "more expensive" and did not provide any further explanation beyond that until we pressed for further detail at which point she basically disappeared and came back out telling us she had arranged to have it switched it to the one in the brochure. The main difference, apparently, was originally the one I'd booked was to have been outdoors, which would have definitely not have been as comfortable as the one we wound up with. The other spa professionals we encountered during our two plus hour package were all delightful.

The only piece of advice I'd have is if you don't plan on using a car much to tour or get around on the island, it's probably obsolete; it may be worth inquiring about airport shuttle service or car service to local dinner spots rather than spending the $30 fee per night for parking. But considering the price of the rooms and meals, it's a small price to pay overall for - maybe not quite a magical wonderland experience - but at the very least a memorable one.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 19, 2013

This is a very beautiful property...lots of good choices for food and drink, and an amazing pool, especially for children. The Bistro bar was good -Matt was an especially great bartender there- most employees throughout the property were friendly and helpful.
We enjoyed walking around this huge, lush property, and also the pathway along the ocean that gives you a good workout. Our room was really great, it was luxurious and comfortable. Bed was divine, and the bathroom was just what you would expect from a luxury property.
If you want a quiet, more intimate stay in Hawaii, this isn't the place for you. But it certainly lives up to the "Grand" in it's name, and it is certainly beautiful.
Would definately stay here again, in fact, we are planning on it!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea - a Waldorf Astoria Hotel
Grand Wailea
Grand Wailea Hotel
Grand Wailea Maui
Grand Wailea Resort
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Wailea
#5 Luxury Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Family Hotel in Wailea
#5 Top resorts Hotel in Wailea
#6 Green Hotel in Wailea
#6 Business Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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