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“Very Fun Resort” 4 of 5 stars
Review of Grand Wailea - A Waldorf Astoria Resort

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Grand Wailea - A Waldorf Astoria Resort
4.5 of 5 Resort   |   3850 Wailea Alanui Dr, Wailea, Maui, HI 96753   |  
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Ranked #6 of 7 Hotels in Wailea
Certificate of Excellence
Fairfax County, Virginia, United States
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very Fun Resort”
4 of 5 stars Reviewed May 3, 2013

We went to the Grand Wailea for Winter break and it was tons of fun. There are so many enjoyable activities available. However the room was dirty and we noticed a dead bug on the wall across from our room and proceeded to name it because it was never removed throughout our stay. Also upon arrival to our room, we had to ask to get the bathtub cleaned because it was dirty.
The spa was great along with the pools and beach. The breakfast's were also quite extensive and delicious.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (883)
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  • Dutch first
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English first
Las Vegas, Nevada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 3, 2013

It's a first class hotel . When we arrived there was a slight problem with the room. I went up to the front desk and the manager Mr. Cruz, had the problem taken care of in a hurry. We would wake up in the morning and go bike riding. Come back and have lunch down by the beach. Not only is the hotel awesome , the beach is the beautiful. A must stay if in Maui.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 3, 2013 via mobile

I don't know that I can find a positive note to highlight here. I will preface all statements by saying that I have high standards for resort properties.

The resort overall was worn and dated - the feeling very cheesy and Walt Disney-esque (and I love Disney when I want Disney). The food was pricey and average - Amasia, Humuhumu, Bistro Molikini. The spa was a complete disappointment - dead plants, dirty wall hangings, and a confusing pre-amble to treatments with no guidance as to what in earth you were supposed to do. The pool would have been nice if we had our children with us, but then again, all of the drunk adults might have posed some problems.

Just bad, bad, bad....

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Guest Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, May 6, 2013
Thank you for staying with us at our hotel, and I appreciate your candor in your review of your stay. We take feedback from our guests very seriously, and property appearance is an area of our hotel that we are actively examining. I welcome any additional comments or suggestions you would like to share, and I hope you will try our hotel again in the future
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Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 2, 2013

My family has been going to this resort for many years. It has changed hands many times since it's founder created it. Each time the property changes hands it changes a bit. As a Waldorf, it is generally very well managed. It is apparent that this management company faithfully tries to keep the original idea and spirit of the Grand Wailea alive. Some other management companies did not, so I am happy to see it under good care.

In general this resort is a complete package. It has a beautiful location on a wonderful beach that can have both good surf or calm surf. The pools and slide systems are fantastic. There is an adult pool area for which the age limits are enforced in the rare cases it needs to be. There are many water slides and a water elevator. This means you can go on the slides over and over without actually having to get out of the water.

The drinks are phenomenal, though since I've been going there for so long they seem pricey. They have smoothies (which are more like milkshakes since they're typically made with good (not cheap) ice cream) of all varieties (typical flavors like vanilla, tropical flavors like mango, candy flavors like oreo) They have a Lava Flow (similar to a Miami Vice) with pina colada mix on the bottom and strawberry daiquiri on top. All of their alcohol drinks are delicious, blended and rocks drink alike.

The staff is generally attentive and warm, especially those who have stuck around a long time. This resort is not inexpensive, but is now seems to be a little less expensive than its neighbors.

The restaurants at the hotel are all very nice, albeit expensive. The decor of the newly redone Japanese restaurant underneath the lobby is very well done. I would describe it as Japanese food Tapas style. To be clear the plates are small and seem to be expensive, but somehow we filled up with delicious food for less than most of our other dinners at the hotel and at local area restaurants.

The hotel is located next to The Shops at Wailea, which is a 4-5 minute walk from the front of the hotel. There you can find all manner of shops with an emphasis on high end brand shops and restaurants (Tommy Bahamas, Ruth's Chris).

For Golfers, there is easy access to many wonderful courses, including the Wailea courses, (Blue, Emerald, Gold) among others. Grand Wailea used to have a free shuttle to and from nearby courses but on our last visit this had been removed. Neighboring resorts still have this service.

For athletically active: The fitness facility is well appointed, with staff to mix a custom pre or post workout shake. Ice, Cucumber, and lemon infused waters are available along with iced towels to cool off. The 'downstairs' room of the fitness center used to be filled with pilates machines but is now a free weight room with some machines to complement the ones upstairs. The hotel is located on a beach hugging path that yields about a 3 mile run/walk along the ocean - a few times we've seen whales playing not too far out to sea. Those looking for longer runs (or cycles) will be very happy using the main road with its vistas and views, but it's hilly and the heat/sun shouldn't be taken lightly.

There are a number of bars including a water bar, there is a bar in the middle of the open-air Napua tower. It's quite magical sitting there 'inside' the hotel when a quick afternoon shower passes over the hotel as rain falls into shallow decorative pools. This bar, the Bortero bar, also has live music in the evenings. Upon my last visit the bar seemed to be heavily promoting a new blue colored sparkling wine from CA with a big display in the center of the bar and tastings. For me, this is borderline commercialization, but it didn't quite go over the line. Bistro Molokini and the swim up bar both have TVs, but the others do not (in keeping with a relaxing get-away vacation).

The resort features extensive collections of sculpture art and in-hotel art galleries. NaHoku has a location in the hotel.

There is a non-denominational chapel for anyone wishing to attend a service (or to get married). The luau is extravagant and accompanied by a large selection of great food on the lawn just off the beach. I attended this on my most recent visit with my girlfriend and was slightly disappointed by the choice of photography company. Upon entrance to the lawn we were directed over to get photos taken - which because of the way the red velvet rope was set up - was unavoidable. We went later to the photo booth and were essentially yelled at for taking out a cell phone by the sour looking attendant - She thought we were going to take a cellphone picture of the picture her photographer had taken. We had plenty of our own photos and were not willing to pay $60 for three photos. There were a number of local artists selling unique goods (and this number has increased recently) from jewelry (sans precious metals/jewels) to hand carved wooden totems and statues. This kind of stuff is interesting and local, and the artists themselves are the vendors. Kids and adults alike were mesmerized by the deft agility with which the wood carver carved totems, dolphins, etc..

This hotel is amazing, my only concern for the future is that it will become overly commercialized. What I mean by this is that I am concerned that the hotel is increasingly renting out spaces to outside vendors (like the photographer above) promising access to presumably wealthy tourists but also reducing the quality of experience had by those tourists. A good example of this is the growing number of vendors in the now-overcrowded space where you must go to get a daily pool band. (The property has had past problems with guests of neighboring hotels and the local area crashing the pools because they are so beautiful). This space used to be clear. In the late 90's a few vendors popped up doing things like henna tattoos and other tropically themed things that seemed to fit in. On my last visit there were far too many vendors selling far too many things and it really cheapened the experience a little for me. There was even a popcorn vendor with a popcorn cart.
My experience was not bad because of this, but I fear if Waldorf moves further on this path to find new ways to monetize its ownership of the resort, it will move itself downmarket and potentially destroy the idea and spirit that makes the Grand Wailea so great. This, again, is just a concern; the hotel is phenomenal and I will absolutely be going back.

Room Tip: If you can swing it, an ocean view is phenomenal. Looking out from your balcony over the property t...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Guest Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, May 3, 2013
Aloha,

WOW! Thank you very much for the wonderful review! This is a very comprehensive review that covers almost everything the resort has to offer.

The mention of the vendors has not fallen on deaf ears. We are listening and we appreciate the feedback. It is good for us to know how the vendors are perceived by the guests and the impression it makes. Our guest’s feedback is always valuable to us.
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Level Contributor
388 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
1 of 5 stars Reviewed May 2, 2013

Room stains on Sheets walls flilth. Such a Grand disapoinent. Staff was horibble from front sesk to valet and food service. What a surprise for top dollar hotel. We would never return. Pay a bit more but stay elsewhere!!! Not sure if this place is under finacial duress or labor dispute. No way tp explain ther lack of basic hospitality. We have been treated better at hampton inn..
Anamasia dinning horrible service was nasty. They took and hour to take oir order and missed every thing. Cost 100 pp. Spilled a drink on our guest and did not appologize or clean up. Food was poor service worse. Rooms Mini refridage dingy dirty.walls paint chipped. in room balcony had dirt and trash from prior guests. Nothing grand left in this place on the inside rooms were old and gross.the staff here was rude and did not even care about the service nore guests. I would not recommend staying here it seems not so grand overall...2 star at best

  • Stayed May 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Guest Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, May 3, 2013
Aloha,

We are sorry we've disappointed you. We would love to talk with you and get more details on the areas we fell short with your stay. We are always appreciative of feedback that helps us improve the experience our guest's have.

Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 30, 2013

My husband and I spent the second half of our honeymoon at the Grand Wailea in Maui and absolutely LOVED it! Beautiful premises/spa, clean, excellent service, great restaurants on location and has the worlds only water elevator. I highly recommend staying here for a romantic getaway though it is a family resort, so kids will be present.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 30, 2013

This is where adults go if you want total pampering, quiet and have children aged about 10 and under. (Teens will be miserable--there are very few wild things for teens to do and people go to bed early.) The slides are amazing. There's even a lazy river with milder slides that the kids love their parents to swim in. Staff wear headphones and if you ask for the smallest thing, it's there in 20 seconds or less, from more towels, to an extra pillow, to marmalade--anything!!! The manager cruises around and makes sure everything moves flawlessly. Beach chairs come with an umbrella. They don't rip you off by charging extra for an umbrella. The grounds are superb. There are Japanese gardens and koi ponds everywhere. We were on the 8th floor and the whale watching was great. Until our 9 year old is a teen, this is where we'll go instead of Kanapaali.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Wailea
#4 Business Hotel in Wailea
#4 On the Beach Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 Romantic Hotel in Wailea
#5 Family Hotel in Wailea
#6 Luxury Hotel in Wailea
#6 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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