I travel often and typically don’t have the time or energy to write up hotel reviews. However I decided on the long flight home I would take the opportunity to submit my first review on Trip Advisor, mostly because of my level of satisfaction at a recent stay at Waldorf Grand Wailea (March 13-22).
This is actually the second time we have stayed at this amazing resort, so I knew going in it was going to be another fantastic stay and I was not disappointed with the results.
I am a HHonors Diamond member, used points for this stay, and was very surprised at check-in they upgraded us to Napua Tower. Typically, even for Diamond members, it is rare to get upgraded to this tower. I am pretty sure that because I made my reservations so far in advance (last September) that maybe I was put on waiting list with some priority due to early booking if such a room would be available at check-in. (When we stayed here two years ago using points w/Diamond status - we did get upgraded to an ocean-view room)
As standard Diamond member, the daily $25 resort fee was waived. Also received $40 off dinner at the Humuhumunukunukuapua restaurant, two free drinks (at the same place), 20% savings from spa, 2500 bonus points if you spend $125 or more at the spa, and 2000 bonus points if you dine at one of the restaurants during your stay.
The perks of Napua Tower are plenty – very large room, which also contains a refrigerator which is great if you want to buy groceries off-site, etc. The best perk is the Eighth Floor Lounge – where they serve breakfast every day from 7-10AM. It is advertised as a continental breakfast, but it is much more than that as every day there was a different option of a hot meal as well (eggs, pancakes, waffles, etc). Also great smoked salmon which is my favorite. In the afternoon from 2PM-4PM they offer tea, coffee, and awesome cookies. The best, though…is the cocktail hour w/Hors d’oeuvers nightly from 5PM-630PM. Open bar with PREMIUM alcohol…and awesome food, snacks, etc. There is also a personal concierge on that floor for you…in addition to a computer/printing station which is complimentalty. I am not sure the price difference between staying in the Napua Tower vs. standard rooms, but if you have the option to pay for an upgrade to Napua Tower, I would estimate it is easily worth $150 a night more, for a family of four.
The rest of the resort speaks for itself…from reading the reviews they are pretty much spot on..amazing pools, awesome beach. GREAT for KIDS…and there will be TONS OF KIDS here…always are and it is really poised as a kid-friendly family resort. As for some of the negative reviews – let me take an opportunity to counter them…
First, Maui is an expensive place. It is a very small island. Please don’t complain about $15 drinks or $9 beers. If you are that uptight about cost of drinks you can purchase alcohol at nearby ABC Stores or grocery stores which are located close to the resort. The Shops at Wailea which contains several restaurants, shops, etc is located just a 10 minutes walk away. However the food and drinks there are not much less than the resort.
The resort offers free chairs/umbrellas at the beach. If you are not in line to check them out by 9AM you probably won’t get one. The Grand Wailea only has about 100 chairs/50 umbrellas. Keep in mind the resort also shares this beach space with Four Seasons and also the Marriott. Also it is one of the most amazing beaches in Maui, it is secluded, intimate, scenic, beautiful. Also keep in mind the weather in Wailea is always the best in all of Maui due to location being southernmost. While there was ‘rain’ in the forecast every afternoon during our entire stay, it never rained once. Sunny and 85 degrees every day, maybe some cloud covers for a few hours in the afternoon but otherwise if you want the best possible weather in Maui stay in Wailea.
Pool chairs also fill up fast, however if you are looking for chairs the pool staff will ‘find them for you’… they will move towels from chairs that do not appear to be occupied. But you have to ask. They did it for us every day…
Wife got a massage at the Spa, she has traveled all over as well and commented the Spa at Grand Wailea is the BEST EVER.
This review is getting too long (sorry) so I will end it now. Any questions drop me a line. Enjoy your stay, we will be back next year!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.