We just returned from a glorious 7 days in beautiful Maui. We have visited Maui several times, our first time being our honeymoon back in 1992, where we stayed at the Westin Maui. We've stayed at the Hyatt on Ka'anapali, We have always stayed on Ka'anapli Beach, so although we have visited the Wailea area on previous trips, this was our first time actually staying on this side of the island.
When you turn into the entrance at the Grand Wailea, you drive under beautiful huge trees that are strung with thousands of little white lights. They look exceptionally beautiful in the evening time, a true "enchanted forest." To your right is a beautiful (and huge) rock waterfall, that although is man made, really looks like something you might find on the road to Hana. We were greeted quickly by a valet and met by a wonderful greeter with our fresh flower lei as our bags were tended to by the bellman. We found our way in to the registration desk and were immediately helped by a very friendly person who had all of our room information waiting for us already.
We were here on an incentive trip through a company we purchase a lot of product from for our company. We knew we had a suite and found that our suite was located in the prestigious Napua Club wing. Check-in took all of 3 minutes and we were shown the way to our room.
We were in room 7065, one of only 7 Napua suites on the property. The room is over 1300 square feet, with a very large lanai/balcony that had a table and chairs as well as a nice, cushioned chaise lounge. Previous reviews indicated that the lanai furniture was possibly in need of refreshing, but our wooden furniture seemed in good condition and the pleasantly patterned cushions all seemed to be in good repair and were not faded or worn.
As you enter the suite, you have a foyer area with a nice table for setting things and two lamps for light, a very large hall closet for storing clothes, shoes and bags as well as a nice guest bathroom. From there, you entered a nicely sized living room with a big screen TV, surround sound equipment, a DVD player, etc. There is a nicely sized L-shaped sectional couch and a very large slider that allows access to the nicely sized balcony/lanai. It also has wonderful sliding shutters that can be closed over the sliding door for additional privacy or light blocking. The room is adequately sized, the floors are marble, and have a large area rug that warms up the room nicely. My husband was able to spend each morning in the living room watching TV, using that restroom, etc. without bothering me while I continued to sleep, as he rose earlier than I did each morning.
Attached to the living room, located sort of in the back corner is the kitchenette area where you will find adequate storage space to store anything you might have brought along with you. We stopped at Costco before arriving at the hotel and purchased a case or two of things to drink and some light snacks for around the pool and evening balcony munching. I highly recommend this as snacks on the resort are plentiful but come at a high price point. There was a small refrigerator stocked with 2 complimentary bottles of water (only on the first day of your stay.)
The bedroom is another nicely sized room with a King bed, an adequately sized dresser with 2 huge drawers and one smaller drawer. No surround sound in the bedroom area. There is a nice alarm clock/radio combo unit on the bedside table that has an iPod charging dock as well. There is another large slider in the bedroom area that allows access to the large balcony/lanai. The bed is probably the most comfortable bed I've ever slept in, in a hotel. They will change your linens daily if you request it by placing a change linen card on the bed, otherwise, your bed will be remade up with the same bed linens for the duration of your stay.
From the bedroom there is a small room with another large closet and double doors that open up into the large bathroom. There is a large glass enclosed shower and a quite large soaking tub. Towels are plentiful and refreshed twice a day, which I really appreciated. There are double sinks with plenty of hand towels and washcloths, and you are treated to full size bottles of Spa Grande amenities such as Shampoo, Conditioner, Shower Gel, and Lotion. These are also replenished twice daily, if they need to be replaced. There is an attached toilet room, which is exactly what you'd expect with a toilet, privacy door and a phone (that I wouldn't recommend touching; phones and restrooms just don't seem like a good idea..ew!) My one little nitpicky thing about the restrooms would have to be the low toilets. They are quite low, with the handle to flush located on the sides, and it just seemed like quite a dip down to flush the toilets. But truly, this is just a small nuisance, but was noticeable. You become accustomed to it as your trip progresses.
Some previous reviews mention some issues with the rooms and other areas of the resort needing an overhaul. I actually found the suite completely acceptable as far as wear and tear go. I didn't notice any peeling paint or things falling apart. The one and only thing I found not in working order was the lightbulb in the bedside table on my side of the bed, but I didn't use it enough to request an additional light, or even switch one out with another lamp in the room myself. There are ceiling fans in each room but neither has a light in it, so you will be using the wall lamps throughout the room. There is an iron and ironing board in the large closet in the bedroom as well as additional shelving, plenty of room for shoes and bags, and a programmable safe for your valuables.
The pools are nice at this resort, and although we didn't bring our kids this time, we still allowed ourselves a little time to wade around in them ourselves. We are a little spoiled by the pools at the Atlantis Resort on Paradise Island in the Bahamas; they are not as awe-inspiring as the water resort they have there. Interestingly, we are in the pool construction industry,and we were visiting the Grand Wailea this time on an incentive trip we earned through one the companies we buy product from. I found the pools to be clean, although I think they closed certain areas much too early, but I realize it's winter time and maybe their summer hours are different. The Tarzan rope area was blocked off by barricades and thus unusable. Not a big deal, but had we brought our kids, my son would have surely been disappointed.
We enjoyed a Cabana on our trip (complimentary this time but I heard they are $275 a day normally) and we also had a complimentary Cabella (2 person, normally $95/day I think she said) right between the beach/ocean and the pool. I highly recommend these as I felt we got much better service as far as lunch and drinks went, when we wanted to dine by the pools. Notably, the best service we received was by our service attendant " KAORI" who was serving us at our cabella. She was extremely friendly and kind and I enjoyed her sweet attitude. She was so speedy I even teased her about how quickly she was able to bring us our drinks and the nachos. We spent a 1/2 a day at an upper pool on our last full day at the resort when there was a wine tasting event on the premises. They must have been short staffed, as we had to finally ask someone to send a service person up to assist us (and the many others who were wanting to get drinks and food.) Once he arrived, he took our orders and we then waited 45 minutes to an hour for everything to be delivered. My frozen lemon drink arrived as more of a half melted concoction of lemon something or other. Granted, it was a busy day on the resort (Saturday) and there was the wine tasting event as well. After our first order, though, he did come by another time with a tray full of ice waters which I thought was nice. We took a swim around the pools several times to pass the time, but it was definitely in contrast to the speedy service we received from Kaori on previous days. We enjoyed her so much, we wanted to find the area she might be working in to sit there again. She is a definite asset to Grand Wailea's service staff.
In general, I found any staff we encountered to be very friendly and helpful from the registration desk to the young lady who helped us when we came down to get our cabbalas. I utilized our own private Napua concierge when I had a question about a couple things. The bellman were friendly and had our bags in our rooms before we could even blink, it seemed. Our resort fee was waived for our entire stay and our nightly valet parking fee was reduced to $10/day, which was nice. These seemed to be major complaints of other reviewers and I appreciated the fact that we were spared the added expenses, even though our trip was taken care of by the company putting on our event, including our suite. From what I understand, our suite is normally upwards of $2000+ a night.
We enjoyed a complimentary (thanks again to the incentive trip) buffet in the Grand Dining room each morning, (except for one where we spend the day in Lahaina and ate breakfast along the shore at the "Aloha Mixed Plate", a place we found on our last trip to Maui last February.) Food was good, I enjoyed the fresh omelette station and had one made each morning to order. Again this was complimentary for our stay, but the regular bill was about $63 each morning for breakfast for the two of us when I would look at the check I had to sign. I'd venture to say you will find tastier fare elsewhere off property, if you are willing to spend $63 for breakfast each morning.
Any dinners we ate on property were catered by the company we were there with, so I cannot review the restaurants and we chose to eat at Mama's Fish House on our one nights at leisure from the events being thrown by the company. We contemplated Humu, but based on everyone's reviews, were swayed to try Mama's Fish House. I heard wonderful things about Humu and may consider a dinner there on a return trip. Had we not had so many catered dinners on our incentive trip, we surely would have enjoyed a meal here, as the ambiance looks wonderful. We passed by the restaurant everyday on our stroll down through the gardens.
Our stay at the Grand Wailea was wonderful and we found ourselves wishing we had brought our children along. Even though it is nice to get away for our 20th Anniversary, the resort really is geared toward families and we found this made us miss our children very much. "Oh, they would have loved these rapids..." "Oh, they would have loved paddle boarding on the beach...." " It would be so fun to do this water elevator with the kids!" So all in all, it's a family resort. Perhaps the Four Seasons next door would be a bit more secluded and romantic, without all the constant reminders that we had left all 3 of our "little peoples" at home. (ages 10,12 and 16.)
My husband still think she enjoys the Ka'anapali side of the island better, yet we also do love to spend at least one day down at Big Beach, just down past the Wailea. Whether we return to the Grand Wailea to stay, I'm not sure... but I do know I will be back to the Shops at Wailea for some fun shopping again the next time we return, as my husband spoiled me with a trip to the Louis Vuitton store and Tiffany--Happy 20th to me!! :)
If you don't mind paying top dollar for a room/suite and are family oriented, the Grand Wailea is a fine hotel. If you want quiet seclusion, you might want to opt for the Four Seasons next door, or even perhaps the Ritz-Carlton over in Kapalua. We are very glad we were able to experience the Grand Wailea on this trip and come back with wonderful memories and pictures.
The Napua Suite (7065) is wonderful.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.