Overall the Grand Wailea is a great resort with very attentive and friendly staff. They definitely try to anticipate what you need/want before you even know you want it. The valets were very quick and courteous. The check in was smooth and fast with no issues. The extra charges for portage, valet, resort fees are a tad annoying and would rather they were built into the room rates but you forget about it as soon as you walk to through the grand, open-air lobby with fountains, pools, flowers, statues. The pools were amazing! Amazing slides, waterfalls, lazy river, water elevator – it is a water park! This property is a maze, so be sure to bring your map with you or you can easily get turned around.
My only critique is that as soon as you exit the elevator on your floor you see that they just didn’t pay attention to some maintenance details. The hall walls were all dirty, dingy, dented, chipping paint, scuffs. I would just expect for the 5 star rating all parts of the property would be maintained. The entrance to the room is a tad narrow, making it difficult to get your luggage in and out but the rest of the room was amazing. The beds were heavenly and the bedding was great! Had a grand ocean view room and you can watch the sunset and hear the waves on the property’s private beach.