Grand Wailea, a place for rich people. Well, the hotel outlook and inside is nice. They have their own beach... But no life guards for the beach. Though it's a glamorous hotel with a beautiful Spa, but i had no way, other than writing this review, as it looked i was in a five star jail and now i just been released from a jail.

These are my opinions as a resort owner, what i did in my resort for guest comfort, and what i expected from this lavish resort and what i got...

The first thing, i know it's america, filled with technology... But again, the place is so green and so natural, i think because of that, they should avoid using those IVRs. In my country, IVR became so annoying, now people made parody commercials on IVRs, "press 1 for male maid, press 2 for female maid... Press 1 for black, press 2 for white...". This means when i call to any where, it's an IVR saying press 1 for this, 2 for that. For example, i most of the time called room service for foods... The number is 54 and then for room service you have to press 1 when the ivr prompts you. 2 is for some other service. Why?? Why dont you just publish the number as 541??? Also after the ivr, it keeps ringing... And after 2 to 3 rings, a record keeps playing, aloha for room service, call will be personally handled shortly... Mahalo for holding... And after 3-4 more rings, somebody will pick that up... I calculated the timings, its around 7-8 rings atleast. Why?? In our case, we set the standard for direct human contact and within 3rings.

I was sick one night... I asked to the room service, " do you have mango juice?" The lady replied no... I asked even if you have raw mango or any mango item, please let me know... Im kinda sick and i need that... The lady replied "we dont sell mango". I thought mango is not available in this island of maui... But later on i came to know, its plenty of those... Its just this hotel dont have it...

That same night i asked them to send be a banana, sliced or un sliced, as mango is not available and i'm sick... The lady replied "we have banana... Bt we dont sell them at night"... What is this... The next morning i asked for a banana and they gave that... And when its night, again, "sir, we dont sell banana at night"...

And a just banana i asked for delivery to my room, they charged extra $5 for just that, along with the price of banana... This is totally un accepted... In my hotel, there is no extra room service, the service charge is always added... Regardless of you take it in room or in resturant.

I on the other night asked for a soup... The plain straight reply, "we dont give soup at night"... And in day time, when i asked for a vegetable clear soup, which is nothing but a few veggies boiled in water with some salt... They said we have only onion soup... Who the hell is going to eat a bowl of onion???

I asked them if you guys have steamed plain rice... And the reply is "we do only the menu items"... Finally. Have understood, i have to die where without food. Everyday it was just bread toasted with butter or jam... Huh... Then i asked them guys, do you have green chili?? In your kitchen?? I need a fresh raw green chili. i'll eat pop corn with it as i am dying to get some spicy food and you dont have it... I also said, if you dont have it, please let me know over phone... Huh... They just forgot... And when the next day again i said, then one guy brought 2red chilis size of just 8mm roughly... I dont know what the hell is their problem...

And doesnt matter what ever you give order to the room service, it either a big dish or just a glass of water, it will take 30mins to arrive at your room. Dish needs preparation time, but i dont know what the hell is wrong with the glass of water... Do they pump it then filter and boil and cool and re filter it???

Ad their menu is really not rich... They should either declare this hotel as a "American only" hotel... Or else if they want to say international, then they should have more foods, including indians...

My chefs can give most of the eastern, western foods... Even at night, they can give rice, some curry, soups...

This hotels f&b is Pathetic... And having a big lobby and a large pool is not just everything... They really need to be more professional and need a lot more upgrade in staff and trainings. Because some times they even forget to do the turn down at night, though they says that its dual turndown a day...

It was my pathetic experience there... I will come to maui surely, as it is beautiful... But will not come to this place... Never... Even i got their membership program offers, but who cares?? I dont want to invest a single penny on this place...

We are from Maui and will not be back to this hotel, ever. Not only was part of the pool closed, lunch for four was $168 and included salads, sandwiches and nachos. Their are so many places "reserved" for additional fees, there is almost no place to sit at the pool unless you would like to pay $300 for a private cabana, even though several of those were empty. Tried to sit at chairs on the beach and were told we couldn't sit in those either, even though it was 7am and the beach was empty! Don't recommend this hotel to anyone who wants to relax and be themselves or be comfortable.

We stayed here in November, 2012. I was a bit turned off by the $30 a day valet on top of the daily resort fee of $25, on top of the over priced drinks etc etc...It did not help that when we checked in, we had to wait 4 hours in the lobby for our room to be ready - I know check in is not until 4 pm. and rooms can't be guaranteed, but its a huge resort and it was not that busy. I've only ever had to wait once before for a room until the posted check in time, and that was at a sh@#y hotel in the middle of nowhere.

That was it though for disappointments. We ended up being upgraded to an ocean view room, they had decked out our room with flowers for our romantic trip. The pool was fun, the food was good (Amasia was delicious) and everyone was extremely polite, courteous and attentive.

I would go again. p.s. - I didn't see ANY non ocean facing rooms, so I suspect that you will always be upgraded to one. Has anyone stayed in a non ocean facing room? Let me know.

Had a great stay from start to finish, excellent service from the front desk, restaurants, housekeeping, valets, and room service. Amazing view of the ocean and a short walk through the property to the beach. Having read some of the negative reviews, the resort is showing some signs of aging but is still a fantastic place. Yes, the one place to get breakfast is pricey, but serving sizes were great and it was delicious. I probably shelled out $80 in tips for valet parking, but that's part of valet parking and a cost we budgeted in to the trip. As far as the beach we had very little wait time for bracelets, and while I thought it a bit annoying to have to reserve a beach chair, the resort has clearly had issues with non-guests using their pools, etc. and if those are the control measures that let me enjoy my time on the beach or by the pool, so be it. Overall, a great experience, wonderful staff, and hope to stay there again!