We stayed here in November, 2012. I was a bit turned off by the $30 a day valet on top of the daily resort fee of $25, on top of the over priced drinks etc etc...It did not help that when we checked in, we had to wait 4 hours in the lobby for our room to be ready - I know check in is not until 4 pm. and rooms can't be guaranteed, but its a huge resort and it was not that busy. I've only ever had to wait once before for a room until the posted check in time, and that was at a sh@#y hotel in the middle of nowhere.
That was it though for disappointments. We ended up being upgraded to an ocean view room, they had decked out our room with flowers for our romantic trip. The pool was fun, the food was good (Amasia was delicious) and everyone was extremely polite, courteous and attentive.
I would go again. p.s. - I didn't see ANY non ocean facing rooms, so I suspect that you will always be upgraded to one. Has anyone stayed in a non ocean facing room? Let me know.