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“Grand Wailea Losing Luster” 3 of 5 stars
Review of Grand Wailea - A Waldorf Astoria Resort

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Grand Wailea - A Waldorf Astoria Resort
4.5 of 5 Resort   |   3850 Wailea Alanui Dr, Wailea, Maui, HI 96753   |  
Hotel amenities
Ranked #6 of 7 Hotels in Wailea
Long Island, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Grand Wailea Losing Luster”
3 of 5 stars Reviewed July 5, 2012

So many previous reviewers got it right. The Grand Wailea isn't as grand as it used to be, and management should seriously start to make changes to this once upscale property. We just returned from a five night stay -- and while we had an amazing time -- after all it is Maui -- I wanted to share my review to help other families who are planning their vacation. We were at the same property just two summer's ago and it has changed significantly. Currently, it has the same frenetic feel of Disney World value properties -- which is extremely unfortunate due to the fact that it is situated on a beautiful piece of property in Wailea with breath taking views. The service at the bar and restaurants is horrible. Don't bother and go explore Maui's fine restaurants while you are there -- you're paying $30 valet charge each day, might as well use it! The pools are so over crowded and it is true you need to get there by 7 am to reserve your beach chair or you won't even have a spot to sit -- among the thousands of beach chairs that are situated everywhere near a pool area -- even on the lawn! I imagine if you get a free room due to Hilton Honor Points, go and enjoy but if you are paying and looking for an upscale resort in Wailea consider the Four Seasons or Fairmont. Makena Golf Resort just 5 minutes away is also much more sophisticated without tons of children and an entertaining astromony show on Monday nights. Maui amazing -- Grand Wailea not so much. Management would be wise to read the reviews on trip advisor and make some fast changes to a once upscale property.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chanhassen, Minnesota
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 5, 2012

It's taken me some time to write this review, but I wanted to make sure I did since it seems we've become regulars! We just stayed at the Grand Wailea for the third time this past January. We've gone once as a couple and the last two Januarys as a family. We have an 11 year old girl and 8 year old boy and I can't think of a better place to stay in Maui with the kids.

I should say that we were fortunate the last two years to stay in the Napua Club and it made all the difference in the world for breakfast and late afternoon snacks/drinks. If you can swing it, I'd recommend it. The breakfast isn't everything you'd want, but it's enough and you get away without having to spend Hawaii prices for three meals a day! We had ocean views as well and that really can make a huge difference in your vacation experience.

The bottom line is the kids loved the pools and the beach. We've stayed at the Four Seasons as well next door and for family time, the Grand Wailea pool is the best you can get. The slides and the rope swing are great and it was perfect to let the kids go while we had some relaxation time pool side. The service was adequate and I think the thing you need to realize is that this is a Hawaii mega resort, so you'll pay $15 for a drink and $8 for a beer. It is going to cost more to eat and drink on this resort, but there are plenty of local options for dining that can save you money if that's what you need to do.

The beach is amazing and of all the places we've traveled, I think the view from this beach is the best I've seen. With Molokini and Lanai perced as the back drop, the sunsets are amazing and you could spend all day out here. We did many water activities and I'd recommend taking as many opportunities to experience Hawaii from the water.

The resort overall is in great shape and the grounds are amazing. The spa is fantastic and the Humuhumu....etc., etc. restaurant on site is really good as well. I can see why some folks might complain about a property like this because it is so big and there are service issues at times, but you really need to know what you're getting here. This is an active resort with lots of options and people around at times. There is an adults olnly pool area that you can escape to if need be.

The Wailea area of Maui is fantastic and our favorite of any location in Hawaii. We've been to every island and this is our favorite. Have fun and enjoy the sun. You won't be upset, unless you're a couple looking to be totally secluded for a week. This is a bit more busy and you may be upset if that's your expectation. We are coming back and will continue to be happy guests at the Grand Wailea!

Room Tip: Try to get to the Napua Tower rooms.
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, California
1 review
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 4, 2012

We generally like smaller hotels. Booked a vacation here because of our fourth grade son.
Massive, beautiful property and grounds. Room was large and well-equipped. My beef was the lack of personalized service. We went to the pool the first day here with our young son (who loves the pool). Because the pool is open to other hotels, it is too crowded. All the comments about not being able to get a seat at the pool are true. You have to wait in a line to get a wrist band. I swam in the pool and then went to the golf course and played a quick round of golf (at the resort course). I made the mistake of cutting off my wrist band before golfing. When I returned to the pool to rejoin my family, I waited in line. I told the woman that I needed a new band. She said, sorry, only one per guest per day. She knew who I was because I gave her my name and room number. She continued to say, no exceptions. I asked to speak with her manager. Her manager was more abrupt -- no exceptions. Just spoke with hotel manager, Mr. Hernandez, who advised me that since there are 3000(!) guests at the pool each day, they can't make exceptions.
My other beef was the concierege who told me that she would schedule reservations at Mama's Fish House and never did.
Consider staying at the Four Seasons or Kea Lani and using the pool. You'll get to use the Grand Wailea pool and probably have better treatment.

  • Stayed July 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua-Kona, Hawaii
1 review
5 of 5 stars Reviewed July 4, 2012

Grand Wailea Resort was FUN! the room was aweome, Valet servie was great, Reort is Beautiful with lots of accomodations, im saddeni did not get to see the entire Resort but i do plan to get married there. Pools was fun, we got to see omilus, ukus, mullets and other reef fish at the Humuhumnukuapuaa restaurant. Service was very nice; room service, housekeepers and bell boys. The beach is right there so when you want to you can just walk right over to a beautiful sand beach with a nice shore break. The Bar was also beautiful and the service was pleasant. Price was high but all worth it. They got lots of shops and beautiful views around. Lcation is awesome, away but yet near, so your not stuck out there. Rooms were beautiful and th bed was so comfrtable. Lots of activities for all ages and they had a volley ball net in one of the pools. Tey have a awesome wedding package too that i hope to use one day. Thank you Mr. Matt Bailey for a wonderful saty!!!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salt Lake City, Utah
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 3, 2012

The Grand Wailea is the ultimate place to stay with your family in Maui. It is a very nice hotel but never once do they make you feel like your kids are an annoyance. The entrance is grand. Leis and a cool towel and some amazing juice. The rooms are grand. Spacious and very clean. The pools and waterslides and beach are grand. Grand! Grand! Grand!

The water slides and rope swing were favorites for all of our kids. My favorite thing about the Grand Wailea is that they don't have a gazillion rules and restrictions. You are in Hawaii. Hang loose. The whole family can go down almost all of the waterslides and off the rope swing. Our daredevil 2 year old did the rope swing. Woot! Our 5 month old went down the slides in her daddy's arms. Woot woot!

So many resorts have height requirements, weight requirements, swim requirements, what did you have for breakfast requirements...ugh. But here the rules make perfect sense. There is one larger slide with a height requirement and they are sticklers on that, but everything else goes. And that is what my kids did. Go go go. And we were all go go going together. Instead of splitting up our family by height.

Another shout out to the GW - the water is warm. In the ocean and the pool. They can't control the ocean temperature (maybe they can...that would be especially grand) but the water they do control is a nice temp. A stay in the pool all day temp...whatever that is.

The beach is amazing. Picture this -short little mama me pushing a stroller with a baby and beach toys and sand toys and snacks and towels and a toddler who wants to be carried and a five year old who thinks it is taking WAY too long for us to get out to the beach. Enter nice beach staff man who asks me how many lounge chairs I want, how many umbrellas I need, where I want them on the beach and how else can he help me? Marry me. Just kidding. I love my husband. But I also love a helpful staff. And the service was free. Part of your grand stay.

One more thing about the beach (I really love this place...is it too obvious?) you don't have to be down at the crack of dawn sprawling your stuff on every other chair saving a good spot until you are ready to play for the day. Just sleep in. Enjoy breakfast. Shave your legs. And when you are ready head down to the chair-umbrella-hero and pick out your spot.

There are plenty of good places to eat with your family close to the hotel. The valet parking was seamless. You call for your car from your room and they have it ready for you (with bottled water for everyone) as soon as you are to the lobby.

Another great service this hotel offers is a complementary room to shower and change in before your flight. A lot of flights leave Maui late evening, but check out is early afternoon. We wanted to take full advantage of our stay there and so they held our bags locked safely away somewhere until we were ready to clean up for the flight. We were sandy and beachie and they handed us a key and off we went to a nice room to get ready. They are all about taking care of you.
More info here http://www.onourbeatenpath.com/2012/07/extraordinary-grand-wailea.html

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desert
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 2, 2012

My husband, kids and I just returned from GW yesterday after our 7th visit to this property. Each time we have the same thoughts and so I thought I would share them. First the Pros: It's an exceptional property in all regards. The tropical landscaping, the beautiful sandy beach and amazing pools. It's really a spectacular place. Now the Cons: This visit we noticed the resort looked very tired as compared to previous visits. The rooms could use some updating....they are very functional but the bathrooms haven't been updated since we first started visitng there. The pool looked like it needs a major renovation. The plaster on the main pools appears dirty and the tiles surrounding the whole pool area are falling off to expose ugly concrete. This isnt' in just one place but many, many places. This is the major attraction of the resort and it would seem they would want to keep it looking fresh. The area surrounding the pools doesn't seem to match the Waldorf Astoria standards. The biggest problem my husband and I have with the resort is the service. He summed it up nicely by saying they seem to purposely give you the impression that they could care less that you are a guest. Every single time we've checked in we've inquired about room upgrades and are told the resort is "fully committed". We are Hilton Honors Members as well as original Grand Wailea Members and have never received anything for either of these "privledges". The check-in attendant is never accomodating. Never. This visit was no exception. We had friends that wanted to extend their stay by a day or two and had been there for a full week and they were told there were no rooms. It seems almost impossible to me that there is not one single room available.
There are several trip advisor reviews that mention the resort fees etc and our experience is the same. We had 2 connecting rooms with our teenage sons and were charged $50/night for connecting rooms. On top of that we had the $25/night resort fee (for the priviledge of making local calls), and then the $30/night mandatory valet fee even though we got our car from the valet once during the whole stay. This time we had an even newer fee...$50/stay porterage fee. We can easily handle our suitcases ourself but this is a mandatory charge. This is absurd for 4 small bags. To make matters worse the bell hops are angered if you don't tip them ON TOP OF THAT!!! We continue to go to GW because of the beauty of the place and we now go, fully knowing that we will be gouged at every turn. I would rather have my daily room rate go up to make all these costs inclusive rather than have them nickel and dime me.
After returning from this trip my husband and I decided we would look in to some of the other properties in Wailea for our next trip. There are equally nice resorts in the same area and they seem to be much more service oriented and may actually want our business.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 2, 2012

As a child, I loved coming to this property for it's amazing pool but now that I'm an adult I'm a bit more picky.

First off, the Grand Wailea should really be called the Gargantuan Wailea because it's almost 2.5 - 3 miles in width! It took nearly 10-15 minutes to walk from the Front Desk to our room; it's extremely stressful when you forget your room key and on this particular trip I forgot it 3 times. Yeah... Also, this is a family hotel - Honeymooners beware! Children EVERYWHERE!

Rooms:

The rooms show their age with minor wear and tear throughout but nothing that you probably wouldn't expect. The bathrooms in the studios are quite large and come with showers and tubs; purchase some bath salts and turn your tub into a spa. ;)

Pool:

The pool is massive but needs extensive restoration work. Tiles missing from every part of the pool make it feel cheap and old. The waterslides caused me more pain than joy and need to be repaired because of how rough and bumpy the connecting joints were. Waterslides should be smooth not bumpy. Pool service is crazy slow! I really felt like I was competing with the other guests just to get a server's attention. It also took nearly 20-minutes for their blended mojito to reach me and it didn't even taste that good!

Restaurants:

Amasia - For a restaurant to bear the Alan Wong's nameplate it needs to be phenomenal and I'm not sure Amasia was. Dishes there are served family-style meaning you share with everyone at the table. We did try their whole fish which was amazing but their organic steak was TERRIBLE. Cocktails were delicious but everything else we tried was so-so.

Grand Dining:

WINDY! Request for a table that's inside the restaurant or near a panel because the wind up there was crazy! Food was delicious and the omelette man is crazy efficient. Entertainment daily? Not sure, but there was when we went for brunch on Sunday.

Spa:

Spa Grande is amazing. Probably one of the most amazing spas I've been too and I've been to a lot! The terme bath is unique and one-of-a-kind, if you're planning on going to the spa make sure you check in early to take advantage of their facilities, it's worth every penny! The Palau-something massage is incredible!! Please save time to pamper yourself! You must you must you must!

Overall - OK hotel but I think it'll be the Fairmont or Four Seasons next time...

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 Romantic Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Family Hotel in Wailea
#6 Luxury Hotel in Wailea
#6 Spa Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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