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“Nice in a Beautiful Place” 4 of 5 stars
Review of Hotel Arctic Ilulissat

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Hotel Arctic Ilulissat
4.0 of 5 Hotel   |   Postboks 1501, Ilulissat DK-3952, Greenland   |  
Hotel amenities
Ranked #1 of 3 Hotels in Ilulissat
Atlanta, Georgia
Top Contributor
166 reviews 166 reviews
54 hotel reviews
Reviews in 72 cities Reviews in 72 cities
129 helpful votes 129 helpful votes
“Nice in a Beautiful Place”
4 of 5 stars Reviewed June 23, 2013

I stayed in the Puisi Suite which is where the webcam is located. I believe this is the only real suite on the property even though other rooms are also called suites. This room, 204, actually has 2 separate rooms, the bedroom and the living room. The others are just a single room. This suite is exactly as it is portrayed on the website virtual tour. I was shown the Umiaq suite and it is just one long room. However, it has a small sofa, desk, balcony and bathtub, all of which my suite did not. The biggest difference for me however, was the proximity of the Puisi Suite to the reception and restaurant and the distance of the Umiaq Suite. My room was virtually immediately adjacent to the center of the hotel, whereas the Umiaq Suite was the most distant room from the center of the hotel. The only problem with my room and this proximity was that the curtains on the entire right side of the suite had to stay closed because anyone on the deck or in the restaurant could see directly into the room. Too bad about that, but there is still that great picture window looking onto the water. Beautiful view. The amenities in my room were great and when I asked for a shaving kit at reception, it was available. The bed slept well and there was plenty of closet space and drawers and mirrors. There is a real hair dryer in the suite and even though the bathroom is not large, the shower was a good size. The internet is wonderful.

However, the two things on the website that are not correct, are there are no slippers although there are bathrobes, and there is not a desk in every room. Everything else on the website, as far as I could tell, is correct.

The service is spotty. I asked for slippers from Aratak, the front desk manager, on the first day and he said he would get some. And he said that everyday until I left, still slipper-less! No big deal, but beware of the smile and the promise! Also, 2 things in my room didn't work (the curtain was broken and the light above the table was out) and they didn't get fixed while I was there, even though I asked on the first day. Again, no biggie. However, I requested a massage during my visit and while I was initially told there was no therapist in Ilulissat by the front desk staff, 2 days later I got a call telling me of my massage appointment in town! They had worked on my request during this time and provided me with a wonderful and relaxing massage by a reflexologist in her home! Pretty great.

The hourly shuttle into town is terrific, and it brings you back too, all free. The airport check-in in the hotel is fantastic. You can check and tag your bags in at the hotel and never see the bags again until you arrive at your destination. Brilliant!! The food was really good and the ambiance at this hotel is wonderful. People are sitting on the deck, which is fantastic on a sunny afternoon, they are sitting in the lounge areas and in the lobby.

This hotel terrific and I will stay here again.

Room Tip: Puisi Suite has two separate rooms and is very close to the reception and restaurant.
See more room tips
  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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178 reviews from our community

Traveler rating
    95
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    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Portsmouth, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2013

we were blown away by the views from the rooms of the icebergs floating out to sea from the Jakobshavn glacier. Compared to other hotels we've stayed at in Greenland, this one was exceptional - there was working internet, TV and a wide range of food. Staff were helpful. One evening walking back to the hotel, the shuttlebus recognised us as we wandered up the hill and, unsolicited, stopped to pick us up!
It's an extraordinary town in an extraordinary country, and this hotel was fine!

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
247 reviews 247 reviews
151 hotel reviews
Reviews in 146 cities Reviews in 146 cities
285 helpful votes 285 helpful votes
4 of 5 stars Reviewed June 5, 2013

This hotel is not perfect. Service is a bit haphazard, the food too, but when you think about where it is in a small town in the middle off nowhere, it is close to being exceptional. The views from virtually every room are mesmerizing: icebergs in the changing light. The Hotel's location makes the most of the bergs but means that it is about a 15 minute walk out of town, albeit a very interesting walk around the little Harbour. They have a shuttle bus on the hour of you don't want to walk. There are also shuttle buses to and from the airport. Rooms are quite large, well appointed and comfortable. That said, they do not come with block out curtains and, with twenty four hour day light from spring to autumn, sleep can be a challenge. An airline eye mask is HIGHLY recommended!

While a few people on Tripadvisor have recommended the little "igloo" cabins that the hotel also has, they looked very ordinary to us. While we were there some young Danes spent one night in two of the igloos before retreating to the hotel proper saying that they were terrible and like sleeping in a cold camper van, so beware!

Must dos in Illulissat are iceberg cruises at different times to see them in different light conditions, dog sledding if there is enough snow, walking in the world heritage area and a flight over the ice fjord and ice cap. We did a flight with Air Zafari and it was worth every kronor, just fantastic.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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losIlulissatlos, General Manager at Hotel Arctic Ilulissat, responded to this review, June 6, 2013
All our rooms have curtains which can darken the rooms, so there seems to be a misunderstanding about the possibility to block the (midnight) sun out. Further all the
rooms have mosquito net for proctions if our guests prefers to have a window open
when they stay in the room.

Erik Bjerregaard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
50 reviews 50 reviews
48 hotel reviews
Reviews in 38 cities Reviews in 38 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 10, 2013

We stayed at Hotel Arctic last week, but were surprised that our reservation was not found despite having a confirmation email from the hotel. It turns out their server and the Internet had crashed, something which is not surprising as the whole of the internet in Greenland went down later on our journey. Nonetheless, the manager was highly apologetic and we were accommodated for FREE in upgraded rooms as they were unaware that we had a reservation for their igloos (which they hadn't opened for the season yet as they assumed no one had booked them).

The hotel courtesy bus was a pleasure, particularly during blizzards, and the restaurant meals first class (I have not seen musk ox hearts look so tasty before)! In my opinion the junior suites are worth the money, very spacious, with a small balcony to look out at the floating icebergs.

I cannot recommend the Hotel Arctic more highly. A true gem in an isolated and beautiful area with professional multi-lingual staff, great food and great beds.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 25, 2013

There's no question that this is an excellent hotel. It's clean, our room had a superb view of the bay, the facilities are all fine. It's about a 15-minute walk (with extraordinary views) from the centre of Ilulissat, and once an hour there is a free bus into town if you can't face it on foot.

Slight downsides include there being nowhere in the hotel to eat lunch (both restaurants are closed between breakfast and 6pm), and the bar also not being open during the day (also 6pm). And the staff, epitomised by those in the main restaurant.

As a fairly stoical Englishman I'm not inclined to moan for the sake of it, but the people in that restaurant are fickle to the point of bewilderment. Example: you're presented with a menu, the woman asks if you'd like to see the wine list, you say yes, she's off...and that's that. You see her wandering around completely oblivious to your presence before you're eventually spotted by someone else ten minutes later. The original girl is off doing whatever gets her attention.

Further example: the restaurant manager, a nice bloke who doubles up as a regular waiter, strides off to get you your second beer of the evening, only to have his mind scrambled by another member of staff talking to him. Ten minutes later he's seen chatting and laughing with this staff member, before seeing you sitting there (in full view - it's not a big restaurant) and looking at you confusedly like he's sure he was supposed to be doing something...though to be fair, in that case he did give me that beer on the house.

Final example: in Greenland you can hardly perfect English from the staff, and I never would, but when you explain that the menu is exactly the same as yesterday's you do really need someone who gets what you mean (given that the set menu or 'tapas' are your only choices).

Similar low-level ineptitude is shown by the staff on reception, who respond to questions with about as much comprehension as a cow watching a movie, and the cleaning staff, who apparently are trusted with shampoo and towels but not coffee or tea bags (which come from a different planet, from the looks they give you when you explain one tea bag for a whole day probably isn't enough for two people).

Hotel Arctic is almost certainly the best hotel in Ilulissat. Just understand in advance that you will have to be at your most patient to deal with the strange attitude of the staff there, who are very friendly, but quite hopeless at times.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 24, 2013

Hotel arctic is in the perfect location, with their free shuttle into town. Amazing views. Rooms are simple and clean. Theres not much to do in the hotel at all so you get a bit bored when theres no excursions going on in town. The main resturants food isnt that great though u can tell they try really hard. I didnt eat much at all on my stay as i didnt like what was on offer.mainly meat dishes and the seafood comes out raw. The upstairs cafe had a menu to choose from so that was better and more casual.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odense, Denmark
Top Contributor
140 reviews 140 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed January 14, 2013

Greenland's best hotel, however, pricy compared to other countries - but Greenlandic is expensive. Rooms in different cstegories, but all face the Icefiord. Great food, great terrace. Outside city centre, but frequent huttle bus.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arctic Ilulissat

Address: Postboks 1501, Ilulissat DK-3952, Greenland
Location: Greenland > Qaasuitsup Municipality > Ilulissat
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Ilulissat
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Arctic Ilulissat 4*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to Hotel Arctic, the world's most northerly 4 star hotel with a 5 star conference centre. Right on the edge of the Ilulissat Ice Fjord - a wonder of the world which is on the UNESCO World Heritage List - and well within reach for everyone who wants the experience of a lifetime. ... more   less 
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