I stayed in the Puisi Suite which is where the webcam is located. I believe this is the only real suite on the property even though other rooms are also called suites. This room, 204, actually has 2 separate rooms, the bedroom and the living room. The others are just a single room. This suite is exactly as it is portrayed on the website virtual tour. I was shown the Umiaq suite and it is just one long room. However, it has a small sofa, desk, balcony and bathtub, all of which my suite did not. The biggest difference for me however, was the proximity of the Puisi Suite to the reception and restaurant and the distance of the Umiaq Suite. My room was virtually immediately adjacent to the center of the hotel, whereas the Umiaq Suite was the most distant room from the center of the hotel. The only problem with my room and this proximity was that the curtains on the entire right side of the suite had to stay closed because anyone on the deck or in the restaurant could see directly into the room. Too bad about that, but there is still that great picture window looking onto the water. Beautiful view. The amenities in my room were great and when I asked for a shaving kit at reception, it was available. The bed slept well and there was plenty of closet space and drawers and mirrors. There is a real hair dryer in the suite and even though the bathroom is not large, the shower was a good size. The internet is wonderful.
However, the two things on the website that are not correct, are there are no slippers although there are bathrobes, and there is not a desk in every room. Everything else on the website, as far as I could tell, is correct.
The service is spotty. I asked for slippers from Aratak, the front desk manager, on the first day and he said he would get some. And he said that everyday until I left, still slipper-less! No big deal, but beware of the smile and the promise! Also, 2 things in my room didn't work (the curtain was broken and the light above the table was out) and they didn't get fixed while I was there, even though I asked on the first day. Again, no biggie. However, I requested a massage during my visit and while I was initially told there was no therapist in Ilulissat by the front desk staff, 2 days later I got a call telling me of my massage appointment in town! They had worked on my request during this time and provided me with a wonderful and relaxing massage by a reflexologist in her home! Pretty great.
The hourly shuttle into town is terrific, and it brings you back too, all free. The airport check-in in the hotel is fantastic. You can check and tag your bags in at the hotel and never see the bags again until you arrive at your destination. Brilliant!! The food was really good and the ambiance at this hotel is wonderful. People are sitting on the deck, which is fantastic on a sunny afternoon, they are sitting in the lounge areas and in the lobby.
This hotel terrific and I will stay here again.
- Official Description (provided by the hotel):
- Welcome to Hotel Arctic, the world's most northerly 4 star hotel with a 5 star conference centre. Right on the edge of the Ilulissat Ice Fjord - a wonder of the world which is on the UNESCO World Heritage List - and well within reach for everyone who wants the experience of a lifetime. ... more less
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