Could've been a perfect weekend. Don't get me wrong, I had a great time with my husband celebrating our anniversary; but not thanks to Villa Montaña. Would've been better if our "Deluxe" room wasnt located on the farthest end of the hotel, up three flights of stair with no elevator. Not to mention I have two herniated disks and siatica problems. Would've been better if our "deluxe" room at least had bottled water for starters. At 12 midnight I woke up very thirsty and started looking for the water bottle that most hotel rooms offer for $232.00 a night it's the least I expect; but surprise....nothing. I would have accepted drinking from the faucet if the water wasn't milky white. Called the front desk and he told me to go to a vending machine next to the swimming pool but the redeemed himself by offering to bring me the water to my room 7 bottles. He had to use a car to get up to the steep hill we were located. That's about the only tangible gesture of consideration of the whole weekend. Early the next day, I called to request a room change...they were "completely sold out". So I had to stay on my room most of the time to reduce the trips up and down the stairs. My husband had called in advanced to book a massage as a gift, and when they finally gave him an answer it was "that person is sick and cannot offer the massage" still waiting for the referral of a nearby spa. When I checked out I mentioned the inconvenience again and they said "sorry about that". Should've gotten at least a discount on my stay which I didn't fully enjoy because of the hotel's lack of consideration for my medical condition. At the time of the reservation nobody mentioned it was a third floor or where it was located. I know they were booked, but if I was a handicapped guest they HAD to change me, right? Maybe it was hard for them or housekeeping to make arrangements but I shouldn't have to literally suffer because they didn't want to complicate their logistics. There was a possibility of moving me to an even smaller room in the first floor (my room was very small to begin with) but just as far away as mine, so it wasnt a good alternative; that didnt go through anyway, because the room was " for the pilots". Very dissapointing. Their restaurants are great though, no complaints there. That's the only reason I would consider going back.
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- Also Known As:
- Villa Montana Beach Hotel Isabela
- Hotel Montana Beach
- Resort Montana Beach