I have stayed at Ben Miller before and had a very enjoyable and pleasurable experience. My parents also stayed there before and had a great experience. On the weekend of December 28-29th my mom and I decided to get away before the end of the year. We booked a room in the same building as the pool. We are both swimmers and love the water. Upon checking in we were told that the cable and Internet was down. This was not a big deal to us because we planned to be in the pool the entire time. As soon as we got to our room we got changed and headed to the pool. The pool was freezing cold and totally unusable. The website states that the pool is heated. It is far from heated. We could not stay in the water very long because it was too cold. We decided to sit in the hot tub for a bit.
When we got back to our room we called the front desk to inquire about the pool. The woman at the front desk claimed that the pool was heated by sunlight. However, when we were there last time it was definitely heated and not freezing cold. She said that she would call maintenance and get them to take a look. We left Ben Miller for a bit and went into Goderich. When we came back we went down to the pool again to see if the jets had been turned on. It was still freezing cold.
There are cobwebs everywhere in the pool room and the clock is stuck at 8:45. There are cobwebs in the hallways and lights are burnt out and need replacing. When we got back to the room we called the front desk again. It took literally 5 minutes to get through to someone and I had to call 3 times. This time we were told that it was a "bad decision for the owners not to heat the pool like they used to". The woman told me that they were likely going to go back to heating it the way it was before. A little too late for our trip!! Not to mention the cable wasn't working so we were bored. We had planned to be in the pool til closing because that's how much I love swimming.
The next morning we had massages. It was supposed to be deep muscle. It was more like a back tickle. Wen we got back to our rooms we were covered in the massage oil and needed a shower. My mom hopped in the shower first and could not get any hot water. She came out of the bathroom not showered and asked if I could get the hot water to work. I went to the bathroom and there was definitely no hot water. We called the front desk and were told they would send someone right up. Right up was thirty minutes later. I ended up going to the pool change rooms and showering there.
What a nightmare!!! I can honestly say this was the worst trip ever. I feel like it was a total waste of time and money. Not to mention we wanted to "relax" before going back to work from the holidays. This was anything but relaxing.
At the end they ended up not charging us for the night and we only had to pay for our massages. They also gave us a certificate for another nights stay, but I will never be going back there.
I do not get to go away very often and I feel like this was more stressful than anything. I would not recommend this place to anyone. When you go away you actually want to have a good time and not have to deal with stuff like this.
This place has really gone downhill since the last time we both have been there. We went back because it was so beautiful and the pool was amazing. Yeah, well not anymore. Now it's just a hole in the ground.
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- Also Known As:
- Benmiller Inn And Spa
- Benmiller Hotel Goderich
- Benmiller Inn & Spa Goderich, Ontario