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“natchez” 4 of 5 stars
Review of Hampton Inn & Suites Natchez

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Hampton Inn & Suites Natchez
2.5 of 5 Hotel   |   627 South Canal Street, Natchez, MS 39120   |  
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Ranked #4 of 18 Hotels in Natchez
mobile, United States
1 review
“natchez”
4 of 5 stars Reviewed August 19, 2013

I experienced problems with my internet, and I expressed my concerns with the staff, but I dont feel anything was done. I though it could have been handled better. Other than that my experience was good.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, General Manager at Hampton Inn & Suites Natchez, responded to this review, September 19, 2013
I would like to apologize for our internet service. I have been working with AT&T for almost a year to get it upgraded AND the good news is that on August 28th our new larger band width was activated. I hope you give us another chance should you return to the area.
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257 reviews from our community

Traveler rating
    113
    80
    33
    18
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 14, 2013

I gave this hotel stay an "average", but "mediocre" would be a better word. As has been noted in other recent reviews, the hotel is undergoing what appears to be a fairly wholesale renovation. That's good, as that part of the "old" that I could see looked very run-down. But, that aside, there was absolutely nothing that made this hotel stand out. The desk staff were o.k., but rather mediocre. The breakfast buffet was o.k., but mediocre. The room was o.k., but....well, I'll give the room an average. All-in-all, not what I typically expect from a Hilton family property. The rate was a bit pricey, too.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Thomas S, General Manager at Hampton Inn & Suites Natchez, responded to this review, September 19, 2013
First, let me thank you for taking the time to review our property. Our renovation is almost complete (everything except a few drawers and doors) and I hope that if you are ever in the area and stay with us again you will be able to rate us MUCH better than "mediocre to average" as the hotel is now "just like new". This has been a long process but it is close to completion and every day we are getting more and more compliments.
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Slidell, United States
1 review
2 of 5 stars Reviewed August 14, 2013

Lobby was totally under construction when my husband and I stayed here. I had a business meeting, but my husband went to breakfast and they ran out of food. I would not stay here again unless I knew that construction was completed.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, General Manager at Hampton Inn & Suites Natchez, responded to this review, September 19, 2013
Let me apologize for the experience you had at my hotel. I have had discussions with my breakfast ladies and they understand that we need to have food available right up until the last minute that we are open - there is much improvement there. The lobby area is completed and the breakfast area is "beautiful". I hope you come see us should you return to the area,
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Little Rock, Arkansas
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 8, 2013

We love Hilton properties and try to stay at them whenever we can. We have stayed at this Hampton before and it was good but this time we stayed was during a major festival in the city and the hotel was checking their alarm system. It was being checked on our arrival and the alarm would give off a high pitched noise every few minutes. This continued on up into the early evening. We had wanted to rest before going out but this was impossible. We could see where it would need to be checked but seems like there could have been a better time then on a Friday afternoon. There was remodeling going on also and the hotel needed it but the baseboards had been removed on our floor giving a shabby appearance but we could overlook that due to the remodeling. We love Natchez and hope the Hampton has all this sorted out on our next trip.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Thomas S, General Manager at Hampton Inn & Suites Natchez, responded to this review, September 19, 2013
Would like to thank you for choosing the Hampton Inn & Suites while you were in Natchez. The renovations are nearly completed, just a few small things left to attend to. I am very happy with the appearance of the hotel. Would like to apologize for the alarms that were being tested - BUT - because of where we are located we have to pretty much let the company that is from Jackson MS, do the work while they are in the area. I hope you considr us should you return - I think you will be surprised with the results of our hard work.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 6, 2013

Checking in was comical (20 min for 3 people) - 1 person doing the work ineptly, while another staff member and manager watched (not bothering to use the other terminal).

Bizarrely, after all that, I was given the same room as another person in my party.

What got me to write is that I had a room above me with kids jumping around until 2 in the morning. After several calls to the room and front desk, the front desk told me I could go to another hotel. That was 2 in the morning!

I fully recommend all travelers take her advice and go to a different hotel. This is a 100% "one and done" stop.

Room Tip: Don't stay here is my advice
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  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, General Manager at Hampton Inn & Suites Natchez, responded to this review, August 7, 2013
I sincerely apologize for the unfortunate experience you had during your stay. I am so sorry if there were some children staying in the hotel room above you; however, I especially would like to apologize that our staff did not resolve this issue promptly to your satisfaction and that they weren't more efficient during your check-in, the lady that just stood there and didn't help was in training and if I were there I am sure it was just for a moment. I truly appreciate you bringing this to my attention and I assure you that I have spoken to our front desk staff regarding your comments, even though they had mentioned your stay to me long before I read this. I can guarantee that our MAIN concern is for our guests to have an exceptional stay with us, all of them, and I regret that we fell short of your expectations.

Again, I apologize for any inconveniences you went through and hope that next time you are in town; you consider staying with us again. If I can assist you further, certainly let me know. Thank you.
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Plano, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 2, 2013

The front desk attendant took forever to check me in...the lobby area was in disaray because of remodeling going on. The rate for this hotel was very high for the inconvenience. NOBODY was taking care of the complimentary breakfast in the make-shift room provided...since the original breakfast room was being remodeled.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, General Manager at Hampton Inn & Suites Natchez, responded to this review, August 5, 2013
First of all, thank you for your review of your past stay at our hotel. I understand that you were inconvenienced by the construction that we are currently undergoing. As you could tell we are currently going through renovations and I do regret if this caused you any inconveniences. I can assure you we are doing everything we can in order to finalize our remodeling as quickly as possible.

We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.
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Jasper, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2013

The rooms are always clean and comfortable, and the staff seems eager to assist. I enjoy having the microwave & microwave popcorn supplied in the room for a late night snack when returning to the room. The full breakfast is also an added bonus.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Natchez

Address: 627 South Canal Street, Natchez, MS 39120
Phone Number:
Location: United States > Mississippi > Natchez
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Natchez
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Natchez 2.5*
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Also Known As:
Hampton Inn And Suites Natchez
Hampton Inn & Suites Natchez Hotel Natchez
Hampton Inn Natchez
Natchez Hampton Inn
Hampton Inn Hotel Natchez

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