I stayed at the Hampton Inn and Suites in Natchez, Mississippi for the last four nights. Day one and continuing, the hotel was under renovation which I must add, it was in need of. Detours were in place and some elevators were out of service. The rooms were of average size for my expectations and all electronic equipment worked well. The bed comforters appeared to be a bit old and not exactly up to the standards one would expect paying $120 per night.
The TV however had a mind of its own. It woke me up every morning prior to the alarm clock. I overheard another guest expressing the same concern at the free breakfast the following morning, suggesting there was a ghost in his room.
The elevators were partially operational and there was no ice machine or vending machines on my floor due to the construction. The air conditioner worked well though!
The bathroom sink would not drain. I inspected it to find the hardware under the sink was defective and it wasn't due to a clogged drain. I reported this to the front desk but I saw no improvement when I returned to my room that evening. Then that night I had no cold water in my bathroom. I will add however that their water temperature is very hot and not conducive for taking a nice relaxing shower after a hard days work!!
But what upset me the most was that the Internet went out and stayed out at least for 24 hours, and by then I had decided to check out. I tried to use their Internet to check in on my plane flight, but that was a no go! When I physically checked out, the desk clerk informed me that their computer was not functioning and she was not able to check me out but was kind enough to inform me to go on anyway, that she wasn't going to make me stay and she would figure something else out later in the day!
The staff were very nice and pleasant as one would expect from Southern people!
The restaurant consisted of a couple small vending machines for sandwiches and snacks. But the conti...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking time to post a review of your recent stay with us. I sincerely apologize if you were inconvenienced in any way regarding our internet connection at our hotel. I do empathize with your situation and assure you that we are always looking for ways to improve our guests’ satisfaction. We are currently looking at different options to increase the speed and availability of our Wi-Fi connection. We strive to be competitive with other hotels and offer quality services and amenities in our guest rooms; however, I apologize if we came short of delivering what you expected from us. With this in mind, I assure you that your comments will be taken into consideration to improve our property.
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Again, I truly regret any inconveniences you went through and hope that you give us another chance of staying with us if you are ever around our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.