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“Very Disapponted” 1 of 5 stars
Review of Hampton Inn & Suites Natchez

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Hampton Inn & Suites Natchez
2.5 of 5 Hotel   |   627 South Canal Street, Natchez, MS 39120   |  
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Ranked #6 of 19 hotels in Natchez
Madisonville, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Very Disapponted”
1 of 5 stars Reviewed July 17, 2012

Our group of 6 adults recently stayed in two rooms at this location. This was our first family trip with grandparents along since Hurricane Katrina upset our lives. We were looking for a pleasant vacation with no problems. We have NEVER been disapponted in a Hampton Property until NOW! There is a lack of management that needs to be corrected. Our first impression of the hotel upon checking in was to overhear a worker tell the manager, "You know I saved you by lying to this man on the phone". Upon arriving at our room, which was NICE, we asked for additional towels. We were lied to multiple times: we don't have any more towels, the little league team used all the towels at the pool, housekeeping took home the key to the linen room and will not return until 9AM. When asked to speak to a manager I was told that if I did not like it WE COULD LEAVE. I insisted and was given the home/cell number of the manager. When I asked the manager when the 100% satisfaction guarantee was going to be enforced, he responded that I could not just check in and find one thing wrong and expect to have my rooms comped. He told me that he would return to the hotel with a key to the linen room and assured me that I would get extra towels and also that housekeeping would leave the same number of towels the following eveing. He did get me extra towels that night. However, upon returning to our rooms the next day at 5PM we had no towels. Although when asked for, we were given the standard number of towels for our room, we had to repeatedly ask for additonal towels. Finally, we were given more. Other issues with hotel: Except for the young lady that worked both morning shifts we were there....we were never greeted "good evening", "have a great day", etc. Again except for the same young lady, the staff was not dressed professionally. They looked like tourists walking in off the street. On our second evening, when I went to the business center in the hotel, I was greeted by a dog running through the lobby while the front desk clerk visited with her friend who apparently brought his dog along for the visit. The hotel was quiet, clean and the location was fabulous. I know an issue of extra towels may seem trival to most, however it was the lying and the general inappropriate way I was spoken to. Until management is beefed up, I do not recommend staying at this location.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas S, Manager at Hampton Inn & Suites Natchez, responded to this review, July 19, 2012
We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. This behavior is completely unacceptable and your satisfaction is very important to us as we are all about Satisfaction Guaranteed. I have spoken to our front desk staff and I can assure you, that the way you were treated will not happen again. We apologize for not having the appropriate number of towels and for not getting any to you sooner. Please feel free to contact me directly at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Conroe, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2012 via mobile

Big room, all new inside. Easy check in and out. Nice view of river and bridge. We didn't have the breakfast so cannot comment on that. Close to Natchez Under The Hill.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 28, 2012

We stayed 2 nights and could ask for nothing more. Room: newly-decorated with sophisticated, soothing decor; firm bed; comfy duvets (laundered after every guest); roomy bathroom with granite countertop dresser; plentiful towels. Breakfast: well-stocked and varied, including hot selections (mini-omelets, sausage patties, hash browns) AND quality treats for yogurt and oatmeal like golden raisins and pecan pieces. Extra surprises: warm cookies in the afternoon, bagged breakfasts-to-go in the morning; complementary micowave popcorn in the room's coffee caddy; small retail "store" with reasonably-priced treats, a few frozen meals and pizzas, plus basic toiletries and emergency needs; convenient, quiet, comfortable business center with two computers and two printers stocked with paper. Very well located, and the staff was EXCELLENT: professional and efficient; check-in was a breeze and all questions were answered with courtesy and enthusiasm. Advice: After check-in, park in the back where there's afternoon shade; the rear entrance is near the elevator. We highly recommend this hotel.

Room Tip: Rooms on the front of the building face the Mississippi River and a view of the bridge, but staff ca...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KY
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 12, 2012

Recently stayed at the Hampton Inn in Natchez while on a trip down the Natchez Trace. Had a beautiful suite on the top floor with a magnificient view of the river at night. The bridge was lit up for a spectaular view. Room was perfect...clean, new, BIG! Couldn't ask for anything more. Worth every penny.
It is a little hard to find unless you know where you are going. Close to the river and downtown.

Room Tip: Great view on top floor.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 9, 2012

We stayed here for one night on a round-trip of the 'deep south'. We were driving about 500 km's every two days and came here after a night in Vicksburg. On our entire trip this was the only hotel that would not be able to check us in before 3PM. The unfriendly welcome of an lady from i think around 50 years old, would make us run back to our car and get as far away as possible. We even thought about booking another hotel! The staff was unfriendly, the pool was horrible, the sun was fast away because the hotel is throwing a shadow over it at about 4PM. Who designed this? Our hotel room was dirty, just really dirty. Who wants to sleep in a bed filled with other people's hair? Not us! There were barely beds at the pool and in the evening there were large numbers of people having a noisy 'pool party', there were no remarks made of the noise by the staff. I would never stay here again, the southern hospitality is really not in this hotel! When we went for breakfast i asked for some milk and the lady would litterally mumble and ignore me. Wow ... and that's a 4 out of 5 hotel on tripadvisor? I thought it was too expensive for what you got too... When we were there they were also placing new carpet, it really smelled bad! If you have a chance, stay somewhere else!

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Top Contributor
72 reviews 72 reviews
53 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 7, 2012

I've stayed here several times before, but at this stay they were wrapping up an update to the rooms and I stayed in one of the newly updated rooms. It had new paint, carpet, linens, curtains and maybe some new bathroom fixtures. It was VERY clean and felt brand new. This is a huge plus since the last time I stayed there it was in need of this update. Staff if always friendly. Great location, ask for a room facing the river.

Room Tip: Ask for a room facing the river - great view.
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandeville, Louisiana
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 2, 2012 via mobile

We were staying in Natchez as part of a mini vacation and to make use of the Natchez Trace Parkway. We had a King Room that was very spacious. The breakfast was a very good value with a nice selection. We asked for a late checkout and were allowed to check out at 1 pm. This allowed us to take a nice 22 mile bike ride on the Parkway and use the shower before checking out. All in all, a nice hotel in a good location.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Natchez

Also Known As:
Hampton Inn & Suites Natchez Hotel
Hampton Inn & Suites Natchez Hotel Natchez
Hampton Inn And Suites Natchez
Hampton Inn Natchez
Natchez Hampton Inn
Hampton Inn Hotel Natchez
Address: 627 South Canal Street, Natchez, MS 39120
Phone Number:
Location: United States > Mississippi > Natchez
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Natchez
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Natchez 2.5*
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