My husband and I were excited to travel to Natchez and drive the Natchez Trace as we'd read and heard many good things about it. We decided to stay at Brandon Hall for one night (Nov 21, 2011) as it appeared to be a lovely B&B. We were extremely disappointed in the entire experience and DO NOT recommend this place at all to anyone. When we arived around 5PM the daughter of the owner, Rachel was decorating the large Christmas tree in the entry way. She was pleasant and showed us to our room. Rachel also showed us where breakfast would be served...at 8:30 in the morning followed by a 45 minute history of Brandon Hall. My husband told her we were planning to leave early (around 6:30) the next morning as we had a long drive ahead. Rachel did not offer to make any arangements to provide any type of early breakfast or snack. When I asked about the possibility of having coffee in the morning, she walked us around to another room where she informed me I could make the coffee myself.
I was rather taken back by her lack of customer service. It was not as if the B&B was busy, in fact aside from the piped in music, you could have heard a pin drop most of the time. We never saw another person at the B&B.
My husband and I went upstairs to our room to unpack a few items. I decided to go back downstairs and talk with Rachel about the situation. She was on the phone so I went outside to wait on the porch to let her finish her conversation. When I went back in, Rachel was nowhere in sight. I thought perhaps she was simply in her office or retrieving more decorations for the tree. As it turned out, she had completely left the B&B. The tree was left half decorated with the large ladder next to it, boxes of decorations still on the floor near the tree.
While at Brandon Hall, the bathroom we thought was to be private actually had a shared living space with another bedroom. This living space was somewhat seporated by a partial room divider. The problem with the shared area was when our bathroom door knob came off when my husband was exiting the bathroom. I was not sure it was safe to completely close the door or lock it as the door may not open. Regarding the bath, there was long black hair left in the shower/tub and I can honestly say it was NOT our hair.
The inn is old and smelled musty. The fireplace was clean however it definately smelled musty. There was a hole in one of the windows...perhaps new , perhaps old...perhaps it was part of the story that was going to be told after breakfast the next day. I am not sure as I could not ask Rachel about it as she was not at the property.
There was not much at all in the way of decor...it was dated and very sparce....a few family pictures in the large upstairs area.
The only good thing I can say about this place is that the bed was comfortable. The customer service was seriously lacking as was this entire experience~ A chain hotel would have been better as you at least know what you are paying for.
- Official Description (provided by the hotel):
- Brandon Hall is a beautifully restored plantation home that dates back to 1856. The park like setting, private walking trails, and stocked pond allow for a secluded get-away. The luxury B & B accommodations include a full Southern breakfast served in the exquisite dining room. ... more less